Randall’s Autohaus
2160 E Pass Rd
Gulfport MS 39507
Randall’s Autohaus:
I am writing in concern to repairs made by your facility for my 2004 Porsche Cayenne starting Feb 22nd 2022. I retrieved the cayenne from your facility on 3-1-2022.
I have attached a copy of the sale receipt detailing work performed during the time you had the vehicle. This included:
1. Oil Service
2. Remove and replace expansion tank
3. Remove replace driver side window regulator
4. Replace fuel door actuator
5. Remove and replace disc brake rotors and pads
6. Repair vacuum leak in brake booster line.
At the time of pickup on 3-1-2022 I learned that the driver’s door was not opening from the inside due to a cable broken during the window regulator repair and that the fuel door actuator was not working due to a bad switch. These where to be repaired on a future visit once parts were received. (Driver door cable was repaired by you on March 11th)
After I left your facility on 3-1-2022, I received a brake booster warning not more than 5 minutes after leaving indicating the vacuum leak was still existing. I then stopped to purchase fuel, and when I used the emergency fuel door release, the entire fuel actuator assembles fell apart and the emergency pull strap came completely off the newly installed actuator. I immediately left a message on your website concerning these issues as I was unable to reach you by phone. On March 7th, I called to check on the status of the door cables and spoke to Jarrod. I asked if he read my message concerning repair issues and I then again relayed the issues I was having concerning the fuel door actuator and brake booster vacuum. On March 10th, I received a call from Jarrod letting me know the door cable was in. At this time, I let Jarrod know the splash shield below the engine came off the rear support bracket as your mechanic failed to replace the two mounting bolts in the middle of the shield after the oil service performed at your facility.
After your facility made the repair to the driver’s door cable on March 11th, the car was returned to me. We had just detailed the Cayenne, so I knew it was clean. Upon return, I had to clean black oil and grime from the door panels and carpet. This was the last straw for me. I made the decision to make the repairs to the vacuum line and fuel door actuator myself. The actuator had to be replaced because the spring that is included for the release pin was lost when the assembly came apart after your installation. The cost of the new fuel door was $32.09.
I expect a refund on the 3 hours labor cost charged to me on the faulty repairs. 2 hours for the fuel door and one hour for the brake booster vacuum line repair plus the cost to replace the actuator again. I am forgoing the repair to the splash shield and loss of use due to your faulty repairs provided you compensate me for the damages caused by your facility.
The total $422.09 should be made to me by 5-1-2022
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2160 E Pass Rd
Gulfport MS 39507
Randall’s Autohaus:
I am writing in concern to repairs made by your facility for my 2004 Porsche Cayenne starting Feb 22nd 2022. I retrieved the cayenne from your facility on 3-1-2022.
I have attached a copy of the sale receipt detailing work performed during the time you had the vehicle. This included:
1. Oil Service
2. Remove and replace expansion tank
3. Remove replace driver side window regulator
4. Replace fuel door actuator
5. Remove and replace disc brake rotors and pads
6. Repair vacuum leak in brake booster line.
At the time of pickup on 3-1-2022 I learned that the driver’s door was not opening from the inside due to a cable broken during the window regulator repair and that the fuel door actuator was not working due to a bad switch. These where to be repaired on a future visit once parts were received. (Driver door cable was repaired by you on March 11th)
After I left your facility on 3-1-2022, I received a brake booster warning not more than 5 minutes after leaving indicating the vacuum leak was still existing. I then stopped to purchase fuel, and when I used the emergency fuel door release, the entire fuel actuator assembles fell apart and the emergency pull strap came completely off the newly installed actuator. I immediately left a message on your website concerning these issues as I was unable to reach you by phone. On March 7th, I called to check on the status of the door cables and spoke to Jarrod. I asked if he read my message concerning repair issues and I then again relayed the issues I was having concerning the fuel door actuator and brake booster vacuum. On March 10th, I received a call from Jarrod letting me know the door cable was in. At this time, I let Jarrod know the splash shield below the engine came off the rear support bracket as your mechanic failed to replace the two mounting bolts in the middle of the shield after the oil service performed at your facility.
After your facility made the repair to the driver’s door cable on March 11th, the car was returned to me. We had just detailed the Cayenne, so I knew it was clean. Upon return, I had to clean black oil and grime from the door panels and carpet. This was the last straw for me. I made the decision to make the repairs to the vacuum line and fuel door actuator myself. The actuator had to be replaced because the spring that is included for the release pin was lost when the assembly came apart after your installation. The cost of the new fuel door was $32.09.
I expect a refund on the 3 hours labor cost charged to me on the faulty repairs. 2 hours for the fuel door and one hour for the brake booster vacuum line repair plus the cost to replace the actuator again. I am forgoing the repair to the splash shield and loss of use due to your faulty repairs provided you compensate me for the damages caused by your facility.
The total $422.09 should be made to me by 5-1-2022