If I can save one more customer than it’s worth it… this is a long post but worth the read.
The company thinks it’s okay to have their employees threaten customers.
TLDR: I waited 57 days days for this work to replace some AC lines/ transmission mounts Randall's Autohaus.
The story:
On 5/19/2022 my transmission was replaced by Randall's Autohaus. On 06/16/2022 I took my car back to Randall’s Autohaus for a popping sound while shifting. They put the car on a lift and the mechanic and I found that one of the bolts on the transmission mount had sheared off but the other bolt was still intact. The mechanic tightened the remaining bolt and advised me “The car should be okay to drive with the one bolt and you can bring the car back at a later time". The repair shop has a CCTV system that proves the encounter. Then on 06/22/20 (6 days later) I was driving my car to work, my coworker (Dakota Havens) was driving behind me, and while crossing the intersection the bracket sheared completely off. I pulled my car into a parking lot to investigate and he pulled in behind me saying "I heard something fall of your car.” I went back to the intersection and found the transmission mount on the ground. I took the vehicle back to the shop and was provided a quote for the damages and a call from the shop saying "I shouldn't have listened to the mechanic instead I should have talked to management first." The shop and I came to an agreement that I will pay for the parts and they will pay for the labor even though the damages should have been covered by the shop warranty, as stated on the first receipt, from the transmission being replaced by this shop “WARRANTY PERIOD IS 2 YEARS/24000 MILES WHICH EVER OCCURS FIRST.” I approved the repairs and paid for the repairs fully on 07/27/2022. It took the shop from the time I dropped the car off on 06/22/2022 until 07/27/2022 (35 days) to even tell me what repairs were needed. (Please refer to the shop receipts I have provided of when the parts were ordered and received.) I then called the shop daily and asked for updates and they would consistently tell me it’ll be done by the end of the week. On 08/08/22, I was told the wrong bushings were ordered and the correct ones would be here the next day, only to learn that was just an excuse to not work on the car as they were unable to provide the receipt/order. The repairs were finally completed on 8/18/2022. It took them from 06/22/2022 to 08/18/2022 (57 days) to complete the repairs, which is unacceptable. They took their time because it was warranty work and they were pissed at me for breaking off those bolts. (Providing free labor due to being “warranty” work.) I am attaching receipts from all the parts, and receipts from both jobs.
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The company thinks it’s okay to have their employees threaten customers.
TLDR: I waited 57 days days for this work to replace some AC lines/ transmission mounts Randall's Autohaus.
The story:
On 5/19/2022 my transmission was replaced by Randall's Autohaus. On 06/16/2022 I took my car back to Randall’s Autohaus for a popping sound while shifting. They put the car on a lift and the mechanic and I found that one of the bolts on the transmission mount had sheared off but the other bolt was still intact. The mechanic tightened the remaining bolt and advised me “The car should be okay to drive with the one bolt and you can bring the car back at a later time". The repair shop has a CCTV system that proves the encounter. Then on 06/22/20 (6 days later) I was driving my car to work, my coworker (Dakota Havens) was driving behind me, and while crossing the intersection the bracket sheared completely off. I pulled my car into a parking lot to investigate and he pulled in behind me saying "I heard something fall of your car.” I went back to the intersection and found the transmission mount on the ground. I took the vehicle back to the shop and was provided a quote for the damages and a call from the shop saying "I shouldn't have listened to the mechanic instead I should have talked to management first." The shop and I came to an agreement that I will pay for the parts and they will pay for the labor even though the damages should have been covered by the shop warranty, as stated on the first receipt, from the transmission being replaced by this shop “WARRANTY PERIOD IS 2 YEARS/24000 MILES WHICH EVER OCCURS FIRST.” I approved the repairs and paid for the repairs fully on 07/27/2022. It took the shop from the time I dropped the car off on 06/22/2022 until 07/27/2022 (35 days) to even tell me what repairs were needed. (Please refer to the shop receipts I have provided of when the parts were ordered and received.) I then called the shop daily and asked for updates and they would consistently tell me it’ll be done by the end of the week. On 08/08/22, I was told the wrong bushings were ordered and the correct ones would be here the next day, only to learn that was just an excuse to not work on the car as they were unable to provide the receipt/order. The repairs were finally completed on 8/18/2022. It took them from 06/22/2022 to 08/18/2022 (57 days) to complete the repairs, which is unacceptable. They took their time because it was warranty work and they were pissed at me for breaking off those bolts. (Providing free labor due to being “warranty” work.) I am attaching receipts from all the parts, and receipts from both jobs.