I was very satisfied with my salesman Nick. Nick was very through/knowledgeable about all the features of the car and how to use those features. It was the finance person I was not so satisfied. Went into do the paperwork and he was really aggressive in selling extra warranties which I approved at the time. Afterward I researched the warranties further and I discovered I did not need the extra warranties on a new car. I called Josh and was told to come in and sign cancellations. I came in that following Monday and Josh was with clients. I waited almost 90 minutes to sign one piece of paper that took 5 minutes and Josh proceeded to still push the warranty. I think he could have step out for 5 minutes so I would not waited that long and not been so adamant about the extra warranties on a new car that already has excellent warranties. Also the cost of the car was increased significantly because of the shortage of vehicles currently.

Original Review

02/12/2022

Category: Sales

Salesman was good but not finance person and vehicles are marked up above sticker because of shortage

I was very satisfied with my salesman Nick. It was the finance person I was not so satisfied. Went into do the paperwork and he was really aggressive in selling extra warranties which I approved at the time. Afterward I researched the warranties further and I discovered I did not need the extra warranties on a new car. I called Josh and was told to come in and sign cancellations. I came in that following Monday and Josh was with clients. I waited almost 90 minutes to sign one piece of paper that took 5 minutes and Josh proceeded to still push the warranty. I think he could have step out for 5 minutes so I would not waited that long and not been so adamant about the extra warranties on a new car that already has an excellent warranties. Also the cost of the car was increased significantly because of the shortage of vehicles currently. So the only positive I can say is my salesman was very through explaining the car and knowledgeable about the car and all the features.

KEVIN K. from Ray Skillman Southside Hyundai responded on 02/15/2022 07:40 AM

Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with your wait time. Our goal is to provide a positive experience during every visit. I will give you a call today to talk about your recent visit.

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