Dearest client,
We have done our best to show the respect and courtesy that we have shown all of our customers over our years of business. According to our records the discontent was for the investigative charges regarding the concerns over the vehicle. Said vehicle was repaired as to customer specification and the investigative charges are a normal part of the billing for any automotive service. We apologize for any confusion and thank you for your patronage.
Sincerely,
Redford Auto Service Center