Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1348 Reviews

98% Would Recommend
Latest Review 17 days ago

Reviews


DM
D M.
Kent, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2018
Poor quality service
Not pleased with their work at all!!! On their website the quality of work seems like they do high end work; well I took my car in after having to wait 2 weeks before they were able to start working on it only to have my car returned and not live up to their standards. The job preformed on the hood of my car (small dent, size of a baseball) was horrible; it’s very noticeable were they tried to sand my car as well as were they patched it. I went in to ask if they were able to fix their work and the guy just said “no, your hood had rock chips and that’s how it was”. Then he walked away!!!! Their work is horrible, I’m very unpleased.

RS
Riley S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Collision
Spoke with Diana. She said everything was good, and the vehicle was ready a day early.
This review was collected via phone interview by Customer Research Inc.

JT
Jacob T.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Jacob said the facility does good work and treats their customers well. He is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

CZ
Catherine Z.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Catherine said the repairs were well done. Chris was very informative during the repair process. The repairs were completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BK
Bob K.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Collision
Bob said the business was on time and on budget. It was an effortless and amazing experience.
This review was collected via phone interview by Customer Research Inc.

DS
Darcy S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Collision
Darcy said he had no problems with this business.
This review was collected via phone interview by Customer Research Inc.

BR
Barbara R.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Collision
Barbara said everyone was professional and did a good job. Everything was very good.
This review was collected via phone interview by Customer Research Inc.

NB
Nancy B.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Collision
Nancy said this business is the best around. They have wonderful people who are honest , fair, and have integrity. They go beyond what is expected of them.
This review was collected via phone interview by Customer Research Inc.

VL
Victoria L.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018 Category: Collision
Victoria said the staff is really nice, they do good work and Chris was very considerate.
This review was collected via phone interview by Customer Research Inc.

SA
Shirley A.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018 Category: Collision
Shirley said they were very friendly and very nice.
This review was collected via phone interview by Customer Research Inc.

RK
Robert K.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Collision
Robert said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

KC
Kathy C.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Collision
Kathy said she was out of town and her vehicle got fixed and when she got back in town her vehicle was in her driveway, and everything was done. It was convenient, she did not need to oversee the repairs at all.
This review was collected via phone interview by Customer Research Inc.

KC
Kathy C.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Collision
Kathy said she was out of town and her vehicle got fixed and when she got back in town her vehicle was in her driveway, and everything was done. It was convenient, she did not need to oversee the repairs at all.
This review was collected via phone interview by Customer Research Inc.

NA
Nasim a.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Collision
Nasim said the business did a good job following-up. The service was fast and the customer service was great.
This review was collected via phone interview by Customer Research Inc.

NG
Nasim G.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Collision
Nasim said the business did a good job following-up. The service was fast and the customer service was great.
This review was collected via phone interview by Customer Research Inc.

KS
Kristina S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Collision
Kristina said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Kristina S.
Washington
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02/14/2018 Category: Collision
Kristina said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeffery J.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Collision
Jeffery said the employees did a very good job and his vehicle looks good as new.
This review was collected via phone interview by Customer Research Inc.

HS
Holly S.
Washington
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2018 Category: Collision
Spoke with Kyle. He said it took them longer than estimated. The repair was done 3 to 4 days due to the staff failing to order the correct parts. They didn't call and give him updates. He was the one who called.
This review was collected via phone interview by Customer Research Inc.

BS
Bonnie S.
Washington
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Collision
Bonnie said this business did a good job on the repair where the collision was. They did a good job cleaning the inside too.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1348 in total