Ricasa Automotive Car Care

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 577 Reviews )

99% Would Recommend
Latest Review 8 months ago

Reviews


LP
LAURA P.
Ellicott City, MD
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016
Ricassa Automotive is friendly, helpful, fast, trustworthy, accurate. Great place.
We take our cars to Ricassa as soon as they're out of warranty. Grateful to have found such a good shop, and nearby.

MM
Megan M.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Megan said the employees at the business were polite and able to fit her in on short notice. The work was fine.
This review was collected via phone interview by Customer Research Inc.

LS
LOU S.
Ellicott City, MD
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016
Can be seen quickly
Wanted emergency brake fixed, not sure this was done

KR
Kalpesh R.
Ellicott City, MD
Mazda 626
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2016 Category: Service
Kalpesh said they did a good job and Mike is very good.
This review was collected via phone interview by Customer Research Inc.

PR
PHILIP R.
Ellicott City, MD
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016
Would Recommend this Business
Excellent, clear communication, very easy to get into contact with. Great customer service. Quality work.

RA
Richard A.
Glenwood, MD
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2016 Category: Service
Richard said the service was really good.
This review was collected via phone interview by Customer Research Inc.

PM
PETER M.
Ellicott City, MD
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016
the professional way they treat their customers
they are very great people to take care of your autos

II
ILLYSA I.
Columbia, MD
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016
Service excellent but later problems
I took the car in to get the tailpipe replaced as it had fallen off, and the car worked perfectly for a few days but now there is a considerable rattling noise that was not there before the repairs. I'll be taking the car in again... However the service was excellent and Mike Ricasa was a great mechanic.

AJ
Aisha J.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2015 Category: Service
Aisha said Mike did very good work at this business. The service was good.
This review was collected via phone interview by Customer Research Inc.

JA
Jaime A.
Ellicott City, MD
Mazda Tribute
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Jaime said this business is very good. They did the work in a timely manner however, they forgot to call her when they finished with the service.
This review was collected via phone interview by Customer Research Inc.

MS
MARC S.
Baltimore, MD
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2015
Reliable, timely and fair
Work is always completed to satisfaction in a timely fashion. Prices are fair

BS
Brian S.
Catonsville, MD
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2015 Category: Service
Brian said this business looked at his vehicle and did a good job.
This review was collected via phone interview by Customer Research Inc.

JD
JEFFREY D.
Ellicott City, MD
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2015
Honest Car Guy
Problem was rusted brake line that had ruptured on 17 year old van. Was allowed to go under the car while on the lift and was given an honest explanation of the problem and condition of the undercarriage of the car. Explained what needed fixing and how much is was going to cost.

MM
MICHAEL M.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2015
Reliable Service
Happy with recent repairs, except for high cost of computer diagnostic $135. Already new it was the converter

DB
David B.
Ellicott City, MD
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2014 Category: Service
David said this business had a problem with a motor mount and had to cut off a lug nut, which they did not need to do.
This review was collected via phone interview by Customer Research Inc.

AW
AMANDA W.
Ellicott City, MD
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2014
Fantastic quality of work/ fair price
Quality fo work is fantastic and at a fair price. IS a very busy place because of that and to some extent seems to have outgrown the 3 bay building with the amount of work he has.

HJ
Hyoung J.
Ellicott City, MD
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2014 Category: Service
Hyoung said this facility does a good job. He was confused after the work was finished because he said he thought the cashier and the vehicle were in the same building. It would be better if they were.
This review was collected via phone interview by Customer Research Inc.

NG
Nicole G.
Massachusetts
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2014 Category: Service
Nicole said the owner Mike is great. They always have a good response and they are very quick.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Ellicott City, MD
Chevrolet Aveo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2014 Category: Service
Scott said everything was fine with his service visit but he found it expensive. His vehicle has been idling at a very low level and has cut out when at a light.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2014 Category: Service
The service was very good and they were very professional. They let him know what was going on and the repair was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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