Ricasa Automotive Car Care

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 577 Reviews )

99% Would Recommend
Latest Review 8 months ago

Reviews


AS
Ann S.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2015 Category: Service
Ann said she took her vehicle to the business to have new tires installed. They told her she ordered the wrong tires, and when she went to check, they were the right ones. They broke a part on her vehicle and told her they could not get the part to fix it for five days. She called the business down the street and they told her they had the part in stock. They finally fixed what they broke and installed the tires. She will never go there again.
This review was collected via phone interview by Customer Research Inc.

CW
CAROL W.
Catonsville, MD
Mitsubishi Galant
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2015
call asap- 410-487-1481.. car is not running well, barely functioning....at all..
bottom line...just paid $1000.00 for a car that is running worse than when I brought it in. Too many issues to list here. Mike, please call me asap.....Carol Waters

MO
MORTON O.
Ellicott City, MD
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2015
Efficient
very satisfactory

AD
ARTHUR D.
Ellicott City, MD
Honda Pilot
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2015
Dropped the Honda to check/replace the brakes
Was told that front rotors and all brakes need to be replaced at cost $550, never expected for this
service station to be as expensive as dealer....

MP
Missy P.
Columbia, MD
Honda Pilot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2014 Category: Service
Missy said the repairs were fine but it took a day longer to repair her vehicle than originally estimated. This was an inconvenience for her because she was late for a previous engagement.
This review was collected via phone interview by Customer Research Inc.

RJ
Rajan J.
Ellicott City, MD
Toyota Sienna
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2014 Category: Service
Rajan said he brought his vehicle in for an oil change that was free. He was charged $11.40 for a service charge. He said the business does not follow through. He was told that the business would call him when his vehicle was ready but they never did.
This review was collected via phone interview by Customer Research Inc.

SD
Satwant D.
Ellicott City, MD
Mercedes-Benz C240
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2013 Category: Service
Satwant said he went to this business to get his axle serviced. He was told the labor would cost $150 because he had purchased the part already. He asked them to take a look while in the area and see if he needed other repairs. There was an additional charge just for looking, but he was not told up front that there was going to be a charge. He would not recommend them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

RR
Rafael R.
San Antonio, TX
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/26/2013 Category: Service
Rafael said they had him waiting all day. They kept sending someone back and forth to get the parts for his vehicle and every time they came back, they would have the wrong part.
This review was collected via phone interview by Customer Research Inc.

LP
LAURA P.
Ellicott City, MD
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016
Ricassa Automotive is friendly, helpful, fast, trustworthy, accurate. Great place.
We take our cars to Ricassa as soon as they're out of warranty. Grateful to have found such a good shop, and nearby.

MM
Megan M.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Megan said the employees at the business were polite and able to fit her in on short notice. The work was fine.
This review was collected via phone interview by Customer Research Inc.

LS
LOU S.
Ellicott City, MD
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016
Can be seen quickly
Wanted emergency brake fixed, not sure this was done

KR
Kalpesh R.
Ellicott City, MD
Mazda 626
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2016 Category: Service
Kalpesh said they did a good job and Mike is very good.
This review was collected via phone interview by Customer Research Inc.

PR
PHILIP R.
Ellicott City, MD
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016
Would Recommend this Business
Excellent, clear communication, very easy to get into contact with. Great customer service. Quality work.

RA
Richard A.
Glenwood, MD
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2016 Category: Service
Richard said the service was really good.
This review was collected via phone interview by Customer Research Inc.

PM
PETER M.
Ellicott City, MD
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016
the professional way they treat their customers
they are very great people to take care of your autos

II
ILLYSA I.
Columbia, MD
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016
Service excellent but later problems
I took the car in to get the tailpipe replaced as it had fallen off, and the car worked perfectly for a few days but now there is a considerable rattling noise that was not there before the repairs. I'll be taking the car in again... However the service was excellent and Mike Ricasa was a great mechanic.

AJ
Aisha J.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2015 Category: Service
Aisha said Mike did very good work at this business. The service was good.
This review was collected via phone interview by Customer Research Inc.

JA
Jaime A.
Ellicott City, MD
Mazda Tribute
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Jaime said this business is very good. They did the work in a timely manner however, they forgot to call her when they finished with the service.
This review was collected via phone interview by Customer Research Inc.

MS
MARC S.
Baltimore, MD
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2015
Reliable, timely and fair
Work is always completed to satisfaction in a timely fashion. Prices are fair

BS
Brian S.
Catonsville, MD
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2015 Category: Service
Brian said this business looked at his vehicle and did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 577 in total