Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

72 Reviews

96% Would Recommend
Latest Review about 1 month ago

Reviews


CG
Carlo G.
Spencerport, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Best Ever
Great dealership and great staff. In my quest for a new truck I’ve come across several dealerships that were pushy, frankly only cared about making a sale and trying to sell me a car I had no interest in, no to mention out of my price range. I did not get this once from Ridge View motors. I came in a few times and they helped me find a truck that was in my price range, (in fact I got a great deal, not sure if they even made any money). It’s nice to be able to shop around without high pressure sales tactics like most of the dealerships along ridge road. Thanks again.

MD
Mike D.
Hilton, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
loved working with these guys.
No pressure. Tom and Mike and Jason were great. My wife and I love our honda pilot. Would definitely buy another vehicle from these guys.

MD
Mike D.
Hilton, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
loved working with these guys.
No pressure. Tom and Mike and Jason were great. My wife and I love our honda pilot. Would definitely buy another vehicle from these guys.

RR
Rickey R.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Engine Problems.
Once again Jason at the front repairs area, put my mind at ease. He not only fixed the problems. he also was honest and professional in the way he presented the problems to me. Jason resolved the problems in a timely manner while keeping the cost of the service very reasonable.Thanks again.

RR
Rickey R.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Excellent-Ridgeview Motors
Excellent service given by the staff especially Josh

RR
Rickey R.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Ridgeview motors 5*
The staff at Ridgeview especially Jason are very nice and highly professionals.the service I received was 5 stars.Thank you Ridgeview.

JD
Josh D.
New York
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015 Category: Service
Josh said he got good service in a timely manner and for a good price.
This review was collected via phone interview by Customer Research Inc.

CP
Cameron P.
New York
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015 Category: Service
Cameron said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

JN
Jane N.
New York
Cadillac Seville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015 Category: Service
Spoke with Billy. He said the service is very satisfactory at this business.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 10/02/2015

 THANK YOU

Mark Renfer
Service Manager
Ridgeview Motors

NJ
Norman J.
Rochester, NY
Buick Rendezvous
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/30/2015 Category: Service
Norman said his vehicle is still broken. This business had his vehicle for a week and a half and they did not do work on it until he called the manager. He was quoted extra money for work that they originally told them not to be done. He had to pay $60 for a new rotor and had to call the facility himself. He mentioned on top of that, right after he left this business, he got a ticket for not having a good inspection sticker. He has to bring his vehicle back to this business for the same issues.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 10/02/2015

Mark Renfer
Service Manager
Ridgeview Motors

We here at Ridgeview Motor's do are best to provide  the best service we can to our customers as needed. We relize we are not perfect.  In this case we tried to help with covering a part of the cost to the customer(144.00).  This was a cost that the the customers warranty did not cover.  We felt that due to the time frame that the vehicle was at are shop we should take care of some cost.  Customer was informed other repairas were needed.  Check engine light for evap system, tires, battery and alignment but repiars were declined at that time.   I am very sorry your were not happy with are service.  We take reviews very serriously and strive to improve on are service.
 
Thank you


AA
Ashley A.
Livonia, NY
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2015 Category: Service
Ashley said this business was fast and convenient. They explained everything.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 10/05/2015

THANK YOU

Mark Renfer
Service Manager
Ridgeview Motors

PG
Pankaj G.
Rochester, NY
Jaguar X-Type
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2015 Category: Service
Pankaj said the service the business provided was good, but they were two days late finishing the repairs. He had to return to get his vehicle to run without stopping.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 10/01/2015

THANK YOU.  We like you share with us.  This helps us to see customers impressions and for us to work on improvements

Mark Renfer
Service Manager
Ridgeview Motors

LS
Lisa S.
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
Excellent Service
The staff at Ridgeview Motors were very courteous. They had my vehicle fixed in no time! Thank You!
Mark R. from Ridgeview Motors responded on 09/28/2015

thank you and thanks for the pizza

Mark Renfer
Service Manager
Ridgeview Motors

RF
Richard F.
Spencerport, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2015 Category: Service
Richard said the service this business provided was done on time and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 09/21/2015

Thank you Richard
Let us know if we can be of any service

Mark Renfer
Service Manager
Ridgeview Motors

BW
Bill W.
Rochester, NY
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2015 Category: Service
Bill said the service at this business is great.
This review was collected via phone interview by Customer Research Inc.

WH
Wanda H.
Rochester, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015 Category: Service
Wanda said she loves this business and they do a great job.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 08/24/2015

Thank you

Mark Renfer
Service Manager
Ridgeview Motors

BM
Bruce M.
Spencerport, NY
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2015 Category: Service
Bruce said the business always treats him well and they are very accommodating.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 08/24/2015

Thank you!

Mark Renfer
Service Manager
Ridgeview Motors

TL
TERESA L.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2015
Trust this shop
It is nice to have a repair shop and a mechanic that you trust to send your car to. Thank you, Frank Lattuca
Mark R. from Ridgeview Motors responded on 08/24/2015

Thank you!

Mark Renfer
Service Manager
Ridgeview Motors

KM
Karen M.
Brockport, NY
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2015 Category: Service
Karen said she has always received the best service at this facility.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 08/10/2015

THANK YOU

Mark Renfer
Service Manager
Ridgeview Motors

EC
Ed C.
Honeoye, NY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Ed said this business is timely, efficient, their manager is on the ball and he has never had a problem with them. He has taken his vehicle there many times and has always been satisfied with everything they do.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Ridgeview Motors responded on 08/10/2015

THANK YOU

Mark Renfer
Service Manager
Ridgeview Motors

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