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SureCritic / Hyundai Dealer / Riverside Hyundai
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Riverside Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,313 Reviews)
76
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Score Details

5 stars
84%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
212
Total ReScores™
4.7
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Riverside Hyundai is located in Riverside CA juts off the 91 freeway. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Riverside Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(951) 688-9420
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (US & Canada)
8001 Auto Center Drive Riverside, CA 92504
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,313 Reviews)
Write a Review
Recent Reviews
SC
gravatar
Sharon C.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
10
Category: Service
Service Manager, Jim Sams
On Thursday, March 11 I had to return to the Service Department to rectify a situation that occurred on Tuesday, March 1. I had an after-market radio replaced with my factory issued radio. After the work was completed, I noticed that the clock was not working, and the air bag indicator remained illuminated. Also, the passenger air bag indicator was not illuminated. On March 1st before I left the dealership and pointed it out to the service advisor, Destinee Guerro, that the components on the steering wheel were not connected. She apologized and sent the car back. Apparently, something was not connected. It was done and the car was sent back out to my satisfaction with everything working. However, once again before I drove off, I noticed the airbag and clock issue. Again, I returned and spoke with Destinee. She attempted to tell me this issue was present when the car came in. The long and short of the story is we returned on Friday, March 11 and spoke with Mr. Sams. He assured us everything would be handled to our satisfaction, and it was. He handled the situation professionally and thoroughly and we are grateful. He turned what could have been a negative experience into an outstanding positive one. Kudos to Mr. Sams. We are very appreciative. Thank you!!
JIM S. from Riverside Hyundai responded on 03/11/2022 05:12 PM

Thank you for the kind words.  We really appreciate you  !

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