Family owned and operated since 2009 offering dealer quality service and repair at a fraction of the cost.Family owned and operated since 2009 offering dealer quality service and repair at a fraction of the cost.
I took my Carrera in for a 100,000 mile maintenance. There WAS NOTHING WRONG with my car, except the door latch cable was not working properly, before it went in this shop. I had used this shop in the past and they took care of the issue with my car well, so I went back. When they called to tell me what they found during the service, I was hit with a $6,742.27 bill. One item was the OIL FILLER NECK IS BROKEN DUE TO DETERIORATION - there was no deterioration - the mechanic broke the piece when he opened the oil cap in a quick hard manner. (The woman at the front desk told me that that probably happen.) They wanted $2,262.43 (2,175.00 labor cost + $87.43 for the part) to fix the pblm they created. RIGHT FRONT STRUT HAS SEEPING RESIDUE FROM BLOWN SEAL - (2,210.18 for 2 struts - labor $580) no leakage was found by 2 other mechanics in different shops. These were just 2 falsehoods in their report, there were many more that created the almost $7,000 bill. As a woman I felt I was being taken advantage of. I asked the manager at Rocco's to put duct tape on the oil tube they dislodged so I could take my car home. I did pay them $151.65 for the oil change . I did have to pay another shop for 1 more qt of oil, that I just paid for, since the oil leaked out from the duct tape area. THIS SHOP IS HERE TO GOUGE YOUR WALLETS. Though this ordeal, I found a shop that takes care of it's customers by only fixing what needs to be completed and does not overcharge for labor. If your car needs to go into the shop, go to SELECT LUXURY on Cobb Parkway. They are HONEST and REPUTABLE, unlike Rocco's on Sandy Plains Road in Marietta. Select Luxury looked over the car with Rocco's issues in mind and and then some to ensure they were finding everything that was needed to really be fixed. After their inspection the issues were not as reported by Rocco's and the repairs only cost me $1,647.18 - a far cry from almost $7,000. I WILL NEVER GO BACK TO ROCCO'S AND YOU SHOULDN'T EITHER.
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