Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

440 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 2 days ago

Reviews


ST
Suzy T.
Springfield, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Suzy said the staff were prompt.
This review was collected via phone interview by Customer Research Inc.

JN
Judy N.
Springfield, VA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Great service!
Always great service at a fair price with understandable explanations when requested. Service is always on time or an explanation as to why the repair will take longer. Totally dependable. I have been going to Rolling Road Sunoco for over 30 years which speaks for itself as to the quality of service.

Verified Customer
Springfield, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Quick and Efficient
We knew the car needed some work as well as an inspection. The team at Rolling Road identified inspection critical items, and was able to repair them the same day. We always get an honest shake and excellent quality work at Rolling Road Sunoco.

AR
Anthony R.
Springfield, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Anthony said he trusted the staff member who worked his vehicle. This business is very honest and they called to update him on the status of the vehicle.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Springfield, VA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Daniel said they did exactly what he needed.
This review was collected via phone interview by Customer Research Inc.

SA
Samuel A.
Springfield, VA
Acura 3.2TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Samuel said he had asked to have all of his fluids filled up and the mechanic didn't fill them all up.
This review was collected via phone interview by Customer Research Inc.

BF
Becky F.
Springfield, VA
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Becky said that she has always had the facility service her vehicles, has been going there for years and she has never been dissatisfied. The staff are nice, honest people who always provide good service.
This review was collected via phone interview by Customer Research Inc.

PB
Pablo B.
Fairfax, VA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Pablo said their customer service is really good.
This review was collected via phone interview by Customer Research Inc.

MS
Milanda S.
Fort Belvoir, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Milanda said the staff were clear in giving her recommendations and they were honest.
This review was collected via phone interview by Customer Research Inc.

JK
Jeong K.
Springfield, VA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Jeong said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Joan H.
Springfield, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Joan said the service was good and the employees looked out for her service needs. They brought service concerns to her attention.
This review was collected via phone interview by Customer Research Inc.

BK
Bernard K.
Springfield, VA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Bernard said every time he goes to this business, the staff are honest with him and tell him what's wrong. He usually gets it fixed and the staff do a good job.
This review was collected via phone interview by Customer Research Inc.

KM
Kirby M.
Springfield, VA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Kirby said the business did a good job, they took him in right away and they were also very informative.
This review was collected via phone interview by Customer Research Inc.

JS
Joy S.
Springfield, VA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Joy said they are good and prompt and professional.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Springfield, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Honest and Dependenble
Having a good mechanic is almost as important as having a good doctor. Our lives are negatively impacted when our car is out of service or continues to have problems. I recently had my annual oil change and state inspection done by the dealership because it was for free. However, afterwards, my check engine light came on. I took the car to Ali and his crew to figure out what was wrong. There was a problem with the emissions and they fixed that. Then we noticed exhaust fumes in the car whenever we ran the fan or a/c. I took it back to Ali's team and they diagnosed the problem and it was related to improper service done by the Dealership. Ali fixed that problem too - at no charge to me. Anyone who says this guy and his team are not customer oriented or honest or just there to help you out as best as they can - I would question their story. I've been using Ali and his team for about 10 years and we have never been let down and he always does the right thing. The quality of this company starts with the Owner and Ali sets the example for his whole team to follow.

TW
Tim W.
Burke, VA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Tim said they are always friendly and accommodating. They always get the job done and they are reasonably priced.
This review was collected via phone interview by Customer Research Inc.

BF
Bryan F.
Burke, VA
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2018 Category: Service
Bryan said the business provided average service and the prices felt high.
This review was collected via phone interview by Customer Research Inc.
Bill L., Service manager from Rolling Road Sunoco responded on 05/23/2018

SORRY SIR YOU FEEL THIS WAY ABOUT OUR SERVICE, I WANT YOU TO KNOW SIR THAT YOUR SERVICE WAS TIME LABOR INTENSE YOU WILL FIND US VERY COMPETATIVE WITH THE INDUTRY STANDARED. I HOPE YOU TRY OUR SERVICE AGAIN AND WILL LIKE TO OFFER YOU A $15 OFF ANY SERVICE ON YOUR NEXT VISIT AND APPRECIATE YOUR COMING IN.  

Bill Long
Service Manager
703-569-9233

IC
Ian C.
Virginia
Mazda CX-9
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Ian said that the facility was on time and they got the work done when they said they would.
This review was collected via phone interview by Customer Research Inc.

EA
Eric A.
Springfield, VA
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Eric said the facility provided great service, but the wait time was long.
This review was collected via phone interview by Customer Research Inc.

FS
Franklin S.
Springfield, VA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Franklin said his experience has been pretty good so far.
This review was collected via phone interview by Customer Research Inc.