Hello Jacob, We're sorry you felt you had a negative experience with us. Our goal is to be thorough in both the diagnosis and repair of all our customers' vehicles, which is why we take time in the beginning of our process to evaluate the vehicle and then explain all recommended repairs. This is also why we must account for the amount of time our technicians put into the repair. Please reach out to us at the shop if you have further concerns. Thank you, Lisa and Richard
I can say that they were helpful in providing me transportation to a car rental company though.
Hello Cheryl, We're sorry to hear that our estimate charge was not made clear to you. However, the charge was for the technician's time testing to figure out what was wrong with your vehicle. We do strive to be upfront with our customers through every step of the vehicle repair process. If you have further concerns, feel free to call the shop to discuss them. Thank you, Lisa and Richard
My front strut mount was broke and in your quote not only labor is way over priced, the sway bar links which were fine were put down for replacement.
Also the issue with the noise was in the CV axle but you just went with the easiet choice which was the strut.
Overall a much over the top quote, charge double for parts which can be purchased across the street and like most places not fair.