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Roundel Motor Werks

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,714 Reviews)
90
Write a Review
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Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
3.7
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

RMW is the Ultimate Dealership Alternative for the service of BMW, Mini and other Fine Foreign Vehicles. RMW is the Ultimate Dealership Alternative for the service of BMW, Mini and other Fine Foreign Vehicles.

Categories
European Auto Repair, Import Auto Repair, Repair Shop
Contact
(774) 269-0950
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
8 Victory Dr Sandwich Sandwich, MA 02563
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Roundel Motor Werks' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,714 Reviews)
Write a Review
Recent Reviews
J+
gravatar
Joe +.
East Sandwich, MA
Volkswagen Jetta Sedan
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2026
verified customerVerified Customer
9
Excellent communication w/the owner !
Slight misunderstanding at the front desk was quickly cleared up by the owner (Pat).
Pat is not only professional, but personable-and-a brief conversation cleared up any of my concerns.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2026
0
Drop this vehicle off for a timing chain and cut it back with a check engine light on
I have to be completely honest I’m very disappointed. It went in there to change the timing chain (or belt I can’t remember which one) and you recommended changing the water pump at the same time. That did make sense and we agreed to do the additional work.
However, when you completed the new timing chain and water pump, you called to tell me that I had a check engine light on. THIS VEHICLE DID NOT HAVE A CHECK ENGINE LIGHT ON WHEN I DROPPED IT OFF !
We agreed to make an attempt to repair the issue. That account cost me slightly more than $200. When you called to tell me that you needed to replace a part, you quoted me one amount and then build me for another. Your explanation was the part you were going to purchase was no longer available and you had to buy a part that was more money than the original.
The total repair for this check engine light exceeded $1100.0 (the $200.00 to make the attempt to repair without the part and then $900.00 with the new part.
I am a bit of a Volkswagen diesel junkie and use these vehicles to commute back-and-forth to my property 305 miles away on a regular basis. This is the third diesel vehicle. I have brought to a facility to replace the timing chain as a precaution.
It’s extremely unlikely I will ever be back.

Again-I dropped it off with no check engine light on, you did the repair and a check engine light occurred. Then you build me an additional $1100 to fix the check engine light issue….. that stinks!
Patrick M., Owner from Roundel Motor Werks responded on 05/15/2026 09:23 AM

Hi Joe,
Thank you for taking the time to discuss this with us this morning. I am glad we were able to find a resolution to this issue. I hope you continue to get years of service from your VW diesel. Should any issues ever arise, let us know. We will be happy to look at it. 
Pat,

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