Royal Hyundai of Oneonta


Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

101 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
100% Business Response
Latest Review 9 days ago
Stacey G. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Well communicated"
Well communicated from staff. Friendly service. Thank you!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/10/2018 04:56 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 01/10/2018

Stacey thank you for the great input and see you next service.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Chester S. on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completely satisfied "
People friendly, no problem
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/21/2017
Service Type: Repair
Review Created: 12/26/2017 06:32 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 01/02/2018

Chester thank you for the great survey and Happy New Year

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Overall, customer-friendly staff delivering on-time quality service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/19/2017
Service Type: Maintenance
Review Created: 12/22/2017 11:09 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 01/02/2018

Thank you for the great survey. 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Gary B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal attention "
The people at Royal know me and know my vehicle. I don't feel like just another person in a parade of customers
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/14/2017 08:47 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/14/2017

Gary we appreciate the great comment and survey score! Have a great Holiday season.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Gina J. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Always friendly, informative competent service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:14 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/13/2017

Gina thank you very much for the great feedback.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recal"
I only had a recall. It took less than 30 minutes.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/12/2017 04:44 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/13/2017

Thank you for the good survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Barbara C. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Thanks once again for taking such good care of me during the last service visit!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/01/2017 02:31 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/02/2017

Thank you again for the great survey scores and feed back you give us.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always pleased"
I have never had a bad experience with Royal of Oneonta. My work is done in a timely manner and the people in the service department are always pleasant.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/29/2017 04:33 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/31/2017

Thank you so much for the great survey hope all is well 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"took my car in at the last minute and were very accommodating"
very friendly capable staff
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/24/2017 06:18 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/25/2017

Thank you so much for the great review ! See you next visit 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Alma F. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Time to get appointment. Is too long? !!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:40 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/19/2017

Alma thank you so much for taking the time to do the survey for us and the great score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Maudie K. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always happy with the service we receive"
have had many years of dealings with Royal Hyundai of Oneonta, very please
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/25/2017 05:24 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/02/2017

Its always a pleasure to help you out. Thank you for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Barbara C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Customer service is the reason why we keep coming back to Royal.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/20/2017 10:53 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/20/2017

THANKS FOR THE GREAT FEEDBACK. SEE YOU NEXT VISIT 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
JOSEPH A. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"politness"
first rate in every way.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/12/2017 06:18 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/12/2017

Joseph thank you very much for the great survey see you next service.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job at Royal"
The staff was very helpful, timely and provided me with a loaner to use while I ran a few errands. Good people!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 07:24 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/08/2017

Thank you for the great score and its our pleasure to help you out.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
You get there they take your vehicle in right away i use the blue link app to schedule appointments you sit for about 20 minutes then your done
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/05/2017 11:01 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/06/2017

Thank you for the great score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
very helpful staff
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 08/31/2017 03:59 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/01/2017

Thank you very much for the great review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Way to go"
Keep up the good work
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/28/2017 06:30 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/29/2017

Thank you for the good survey :)

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"will discuss with you if you wish"
will discuss with you if you wish
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/26/2017 07:59 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/28/2017

Thank you for taking the time to do the survey for us.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
William S. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The prompt attention to detail."
Above average.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/25/2017 10:36 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/25/2017

Thank you very much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Tammy G. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior service"
Great staff always helpful
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/14/2017 06:19 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/15/2017

 Thank you for taking the time to do the survey for us and giving us a super review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
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