Royal Hyundai of Oneonta


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

98 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
92% Would Recommend
100% Business Response
Latest Review 9 days ago
Gary B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal attention "
The people at Royal know me and know my vehicle. I don't feel like just another person in a parade of customers
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/14/2017 08:47 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/14/2017

Gary we appreciate the great comment and survey score! Have a great Holiday season.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Gina J. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Always friendly, informative competent service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:14 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/13/2017

Gina thank you very much for the great feedback.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recal"
I only had a recall. It took less than 30 minutes.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/12/2017 04:44 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/13/2017

Thank you for the good survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Barbara C. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Thanks once again for taking such good care of me during the last service visit!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/01/2017 02:31 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 11/02/2017

Thank you again for the great survey scores and feed back you give us.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always pleased"
I have never had a bad experience with Royal of Oneonta. My work is done in a timely manner and the people in the service department are always pleasant.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/29/2017 04:33 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/31/2017

Thank you so much for the great survey hope all is well 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"took my car in at the last minute and were very accommodating"
very friendly capable staff
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/24/2017 06:18 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/25/2017

Thank you so much for the great review ! See you next visit 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Alma F. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Time to get appointment. Is too long? !!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:40 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/19/2017

Alma thank you so much for taking the time to do the survey for us and the great score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Maudie K. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always happy with the service we receive"
have had many years of dealings with Royal Hyundai of Oneonta, very please
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/25/2017 05:24 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 10/02/2017

Its always a pleasure to help you out. Thank you for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Barbara C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Customer service is the reason why we keep coming back to Royal.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/20/2017 10:53 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/20/2017

THANKS FOR THE GREAT FEEDBACK. SEE YOU NEXT VISIT 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
JOSEPH A. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"politness"
first rate in every way.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/12/2017 06:18 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/12/2017

Joseph thank you very much for the great survey see you next service.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job at Royal"
The staff was very helpful, timely and provided me with a loaner to use while I ran a few errands. Good people!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 07:24 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/08/2017

Thank you for the great score and its our pleasure to help you out.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
You get there they take your vehicle in right away i use the blue link app to schedule appointments you sit for about 20 minutes then your done
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/05/2017 11:01 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/06/2017

Thank you for the great score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
very helpful staff
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 08/31/2017 03:59 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 09/01/2017

Thank you very much for the great review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Way to go"
Keep up the good work
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/28/2017 06:30 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/29/2017

Thank you for the good survey :)

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Verified Customer on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"will discuss with you if you wish"
will discuss with you if you wish
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/26/2017 07:59 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/28/2017

Thank you for taking the time to do the survey for us.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
William S. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The prompt attention to detail."
Above average.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/25/2017 10:36 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/25/2017

Thank you very much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Tammy G. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior service"
Great staff always helpful
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/14/2017 06:19 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/15/2017

 Thank you for taking the time to do the survey for us and giving us a super review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
John L. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
".."
.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/07/2017 06:42 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/08/2017

John I just checked with Barry and the part just came in on our delivery so he will be calling. Thank you for the feedback 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
Barbara C. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Simply the best!"
The Service Team is always friendly, helpful, and professional.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/02/2017 04:45 AM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 08/02/2017

Barbara thank you again for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
ALAN M. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sales and service"
Good area for me to work while waiting.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/26/2017 02:09 PM
Richard L G., service manager at Royal Hyundai of Oneonta responded on 07/27/2017

Alan thank you for the great survey 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM
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