Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 446 Reviews )

98% Would Recommend
Latest Review about 18 hours ago

Reviews


KC
Kenneth C.
Douglasville, GA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Kenneth said they charged the air conditioner. It's still not working. He stated it is not their fault, that the problem is with the compressor.
This review was collected via phone interview by Customer Research Inc.

EB
emma b.
Douglasville, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
upon request
UPON REQUEST

JH
John H.
Winston, GA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019
quick service
Service was quick. Owner discussed problems they found and gave me up front pricing. I asked the mechanic if his clothes were dirty before he pulled my van in. He stained the seat a little. They fixed the problems they found but the same noise remains which may be engine or transmission trouble. I liked this place.
RPM Auto from RPM Auto Specialists responded on 01/13/2019

We sincerely apologize for the seat.  We should always "leave no trace" that we were in your vehicle and will strive to improve in this area.  Thank you for supporting our shop.


RS
Rodrick S.
Kennesaw, GA
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Rodrick said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BL
Brett L.
Marietta, GA
Lexus IS 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Brett said the employees did the oil change in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HS
Harold S.
Marietta, GA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Harold said he thought the service was good, but the business was pretty heavy on sales.
This review was collected via phone interview by Customer Research Inc.

CN
CHESTER N.
Marietta, GA
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2017
Determine to solve the car problem.
Timely communication with the customer as it relates to car matters, that is scheduling or status.

DR
David R.
Marietta, GA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2017 Category: Service
David said the staff wanted to charge him for warranty work. They were charging way too much.
This review was collected via phone interview by Customer Research Inc.

AG
ANDREW G.
Marietta, GA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017
Great quality work and friendly articulate staff, just a bit pricey. You get what you pay for.
Great quality work and friendly articulate staff, just a bit pricey. You get what you pay for.

KH
Kenneth H.
Marietta, GA
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2017 Category: Service
Kenneth said he did not get the phone calls from this business that he thought he should have gotten, to keep him apprised of what was going on with the service. He said that so far, his vehicle seems to be running well.
This review was collected via phone interview by Customer Research Inc.

CE
Chris E.
Canton, GA
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017 Category: Service
Chris said Chevy did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Marietta, GA
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2017
Great service.
Prompt and good service.

JS
Jonathan S.
Marietta, GA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017
Oil Change/Maintenance
I took advantage of RPM's oil change special and received my first free oil change. Using the oil change special makes it cheaper for RPM to do the oil change than for me to do it myself. Larry also went over the truck and took care some service items as well as notifying me of a few items I will need to address in the future.
Thanks Larry!

LB
Lonnie B.
Georgia
Infiniti G35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
Lonnie said he had to take his vehicle back to this business to have follow up work for the initial work done.
This review was collected via phone interview by Customer Research Inc.
Larry H. from RPM Auto Specialists responded on 10/26/2016

We appreciate your feedback! We strive for 5 star service on every repair.  It seems we fell short this time, but hopefully everything is resolved now! Trust is built over time, but destroyed in an instant, so we truly desire to always make things right. Thank you for giving us the opportunity to make things right!


BL
Brent L.
Georgia
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2016 Category: Service
Brent said it took a long time for the business to figure out what was wrong with his vehicle before they were able to do the repair work.
This review was collected via phone interview by Customer Research Inc.
Larry H. from RPM Auto Specialists responded on 10/26/2016

Thank you so much for the feedback!  I am sorry we didn't provide you with 5 star service on this repair, we will strive to do even better next time!  1980's era vehicles definitely present their own set of unique challenges! Thanks for your continued patronage and referrals!
Larry


CB
Claude B.
Marietta, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2016
Excellent work at a very fair price
larry and Kevin are the kind of guys you want working on your cars. They are very nice, frank in their assessments and very adept with the repairs.

JF
Jeff F.
Marietta, GA
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2016 Category: Service
Jeff said what he wanted to get done at this facility he thought was a little too expensive. It might have been an average price but he wanted something less costly. Everybody was nice and they seemed knowledgeable.
This review was collected via phone interview by Customer Research Inc.

ST
Sandy T.
Piedmont, SC
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2016 Category: Service
Sandy said the service was great.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Georgia
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2016 Category: Service
Jim said he would recommend them.
This review was collected via phone interview by Customer Research Inc.

.S
. S.
Georgia
Dodge Magnum
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/29/2016 Category: Service
Sudakar said this business still needs to check something on his vehicle. They did a good job otherwise.
This review was collected via phone interview by Customer Research Inc.

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