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Rydell Chevrolet Northridge

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(10 Reviews)
-100
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Score Details

5 stars
50%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want. Rydell Automotive Group continues the tradition of a group which has been in business for over 50 years - helping their customers find the right car for them. They don't pay their salespeople on commission, so you won't feel pressured to pay a higher price, or buy a car you don't want.

Categories
New Car Dealer, Body Shop, Car Maintenance
Contact
(818) 832-1600
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
18600 Devonshire St. Northridge, CA 91324
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Rydell Chevrolet Northridge's Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(10 Reviews)
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Recent Reviews
TA
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The A.
Winnetka, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2015
Worst Customer Service
My husband took the car to the shop at Rydell and the initial meeting was great. He was reassured everything would be taken care of and we would have nothing to worry about. We would get a call as soon as the repairs were done. The car needed a new front bumper and the back bumper would be fixed. About a week and a half later, my husband received a call that the car was ready to be picked up. We were very excited. We stopped by the shop to take a look at the car and make sure it looked brand new again; this was a Thursday evening. As we were reviewing the car, we noticed that the front bumper, which was replaced, had a chip. Then as we looked at the rear bumper we noticed it had a scuff mark. The chrome piece in the front looked old and dingy. It looked like it did not belong on our car. We went to the auto body shop office and spoke to the service person there by the name of Anthony. We told him there were some things we needed him to look at with us that we noticed on the car. We showed him the chip and the scuff on the bumpers; mentioned the chrome . He stated, ok don't worry we will get it fixed. First of all, how does a business that does repairs, NOT check their own work before calling a customer to pick up their car? I don't understand why we would get a call saying everything was done, when clearly things were not reviewed. Anthony advised us the "fixes" would be done by the next day (Friday) around 3pm and he would call us first to confirm. Friday came and went, no call. Saturday & Sunday the shop is closed. No call. Monday came, no call; Tuesday came, no call. My husband drove to the shop on Wednesday morning and spoke to the shop manager Dan and expressed to him the frustration we had with the car not being completely done and then never receiving the call we were promised. They went to review the car again and noticed the chrome pieces in the front looked the same. They looked old, like they belonged on a different car. Dan stated he would get those replaced and it would take another day to get those parts in. He told my husband that he would leave a message for his service guy Anthony to call us as soon as everything was done. Now it is Friday morning, again no call. By now, we don't know if anyone will ever call us, so we decided to drive by the dealer that night to check if the car is even there. Around 10pm at night we went to Rydell and sure enough, our car is parked on the inside lot. We take a look at it and walk around to make sure things were fixed as they promised. The front & rear bumpers look okay now, no chip or scuff. When we look inside the car, we notice the driver side door has greasy finger print stains on the side wall and the driver seat also has stains. Our car is light in color, Champagne interior. We have been very careful with this car, making sure that we take care of the interior, especially because of the color it is. It is so easy to see any stains and I am very OCD about this. I expect that an establishment like this would have the foresight to ensure that anyone that gets inside a car they are working on, is careful about not getting it dirty or at least cleaning it up if they do! My husband did go inside the show room and spoke to the person who was on duty that night. We are beyond frustrated and upset with the type of customer service we have received, or actually lack thereof. My husband and I both work in customer service and we understand what a big deal it is to keep your word. If you tell a customer you will contact them on a specific day, you do it. Even if the news is not what you told them it would be. It is common courtesy to follow up with the customer. The rental place wanted to charge an extra fee because the dealer told the insurance we didn't pick up the car when it was done last week! Hello, are you serious? So my husband had to explain to KELLY the situation and the lack of communication that occurred and why we didn't already have our car. This man ensured us they would take care of the bill when we picked up our car. My husband went to pick up the car on 9/23. Mind you, we did NOT get a call, again! The car was sitting in the same place we saw it on Friday night. Same stains in the driver side door and seat. He spoke to Kelly about the issues we had and he had the shop clean up the stains as much as they could before turning in the car. Well today Hertz charged me over $100 for the extra days we had the car, 2 weeks ago! Here we go, back to Rydell to get it fixed, cause they promised they would pay the bill. But just to keep on the low rating, Kelly the man who promised to take care of this, had to recollection of this conversation!!! Enough is enough, HATE this place! Will NEVER purchase from here again. I am still on a lease, BUT I will not bring my car for service to Rydell anymore. I will be going to another Chevy dealership, even if its out of my way!!!
Not Recommended
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