Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

502 Reviews

100% Would Recommend
98% Business Response
Latest Review 12 months ago

Reviews


SW
SANDY W.
Orchard Park, NY
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017
The People!!
This auto repair shop is by far the best in the business. From the former owners Sandy & Steve influences on all the long term employees to the very best manager - Don. Great people who truly care about your vehicles needs. Bravo on many more years!!
Steve and Sandy W. from S & S Service responded on 12/19/2017

What a great review! Thank you!


JS
Joseph S.
Hamburg, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Joseph said the business failed to figure out the root of the problem with his tires. He ended up with 4 flat tires. He took it somewhere else, and they figured it out right away. They are convenient and good for oil change and inspection.
This review was collected via phone interview by Customer Research Inc.

BK
BOB K.
Blasdell, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2017
friends
as always, great work
Steve and Sandy W. from S & S Service responded on 12/17/2017

Thank you for the nice review!


SR
Sharon R.
Blasdell, NY
Chevrolet Cruze Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Sharon said the staff was available to inspect her vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/13/2017

Thank you for the 5-star rating!


SK
SANDY K.
Blasdell, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017
always great
you can always trust them
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the nice review!


JK
Joanna K.
Irving, NY
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Joanna said her experience was great. The staff was very fast, efficient, and professional. They had her in and out in no time.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/07/2017

We appeciate the great review, Thank you.


JG
Jake G.
Hamburg, NY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Jake said service was on time and they did a good inspection.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the 5-star rating!


TW
Tracy W.
Hamburg, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017 Category: Service
Tracy said the staff are efficient and nice.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/07/2017

We appreciate the 5-star review!


JK
JENNIFER K.
Hamburg, NY
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017
Regular Service
Awesome service at S&S. Very accommodating and fast!
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the kind words and 5-star rating!


RB
RON B.
Hamburg, NY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017
4Runner service
Don, Steve, and Sandy provided great service as usual. Hope the change over to Pep Boys is smooth and the friendly service continues.
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the great comments, we appreciate your business and will continue to earn your trust. Don and all the guys are in a great position to carry on with our customers satisfaction.


TK
Terrence K.
Lake View, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Terrence said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the 5-star rating!


LH
LINDA H.
Hamburg, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Service
Quick, friendly and informative
Steve and Sandy W. from S & S Service responded on 11/16/2017

Thank you for the nice review!


BB
Barbara B.
Lake View, NY
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Barbara said the employees were friendly. They always provide good service, and she was pleased. They keep accurate records of her service work.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 12/07/2017

Thank you for the great comments, we truly appreciate your business. Thank you for the 5-star rating!


BW
Barb W.
Buffalo, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Barb said she is always satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 11/16/2017

Thank you for the nice review!


JE
JEAN E.
Hamburg, NY
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
great place
I trust them, they are always helpful, know what to do and do it well
Steve and Sandy W. from S & S Service responded on 11/13/2017

Thank you very much for the great review!


JM
Janet M.
Hamburg, NY
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Janet said her overall experience was very good. They were very courteous, and prompt.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 11/15/2017

Thank you for the nice review!


DG
David G.
Hamburg, NY
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
David said he was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 11/09/2017

Thank you for the nice review!


MP
MARK P.
Hamburg, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017
tire service
It was not a surprise that all went well with my recent appt. Scheduled appointment was for oil change service and replacement of tires. We went with the TOYO brand as we did with our truck. Well, happy wife, happy life. She couldn't be happier with the new tires and the allignment, really new car ride-Thank you
Steve and Sandy W. from S & S Service responded on 11/03/2017

Thank you so much for the great review. We truly appeciate your business.


NW
NORB W.
Hamburg, NY
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017
Great owners and workers
Recommend
Steve and Sandy W. from S & S Service responded on 10/31/2017

Thank you for the nice review!


LG
Laura G.
Lake View, NY
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Laura said the staff always take good care of her. They're quick and efficient. They're personable and good.
This review was collected via phone interview by Customer Research Inc.
Steve and Sandy W. from S & S Service responded on 11/08/2017

Thank you for the nice review!