Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

335 Reviews

94% Would Recommend
Latest Review 10 months ago

Reviews


EC
Erick C.
Phoenix, AZ
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Erick said the staff changed the battery out for free. The mechanic was great, but the person answering phones lacked customer service, because he gave vague answers. He suggested that they should improve the communication between the mechanics and management to get things done more efficiently.
This review was collected via phone interview by Customer Research Inc.

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GORDEN D.
Scottsdale, AZ
Chrysler Voyager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2018
Oil cChange
Recorded mileage was wrong by 10,000. miles and old reminder sticker on windshield not removed and replaced with a new one.
Servuce performed quickly but maybe too quickly

KM
Kroy M.
Scottsdale, AZ
Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/27/2017 Category: Service
Kroy said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

DJ
Don J.
Scottsdale, AZ
Chrysler Town
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2017 Category: Service
Don said this business was not able to repair his vehicle. He said he wasted 3 hours so they could inform him that his vehicle would cost over $2,0000.00 to repair. This business did provide excellent customer service. He found it disconcerting, however, that he had to speak with 3 people to get a true answer. He first spoke with a front desk employee, a salesperson, and then finally the mechanic, to get his answer.
This review was collected via phone interview by Customer Research Inc.

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Stephen Z.
Scottsdale, AZ
Kia Sorento
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/20/2017 Category: Service
Stephen said this business was okay but the overall experience was average.
This review was collected via phone interview by Customer Research Inc.

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Jason M.
Scottsdale, AZ
Toyota 4Runner
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/06/2016 Category: Service
Jason said the business promised his vehicle would be done in 1-2 hours, but it took 8 hours.
This review was collected via phone interview by Customer Research Inc.

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Liza B.
Scottsdale, AZ
Pontiac Grand Prix
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2016 Category: Service
Liza said the business could not find the problem with her vehicle, but they were able to replace the tires. She was frustrated that she had to take her vehicle somewhere else for the problem. The employees were nice, and the tires are good.
This review was collected via phone interview by Customer Research Inc.

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Angela F.
Scottsdale, AZ
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2016 Category: Service
Angela said she missed her usual guy. He is no longer there but they did a pretty good job. They could have explained things a little better.
This review was collected via phone interview by Customer Research Inc.

DB
Dorothy B.
Scottsdale, AZ
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2016 Category: Service
Dorothy said she has been a customer of this business for a few years. She has never had a problem with this business. She is not very pleased with the last visit. The technician that serviced her vehicle has been released from this business. He has left her confused. The technician called her prematurely and said her vehicle was ready. When she arrived it was not done. He suggested that she bring her vehicle to have the carbons blown out. She assumes that the service went okay. She and her family continue to have their vehicles serviced at this business.
This review was collected via phone interview by Customer Research Inc.

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Lisa S.
Scottsdale, AZ
Hyundai Tiburon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2016 Category: Service
Lisa said the business told her the vehicle would be ready in a few hours. It was not ready until the next day because they had to order a part. She had to call them to find out. They did a good job but t would have been nice to know she was not going to have her vehicle when promised.
This review was collected via phone interview by Customer Research Inc.

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Patricia N.
Scottsdale, AZ
Mitsubishi Galant
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2016 Category: Service
Patricia said the business could do better on their customer service.
This review was collected via phone interview by Customer Research Inc.

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Karl N.
Arizona
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2015 Category: Service
Karl said the business had his vehicle for weeks because they lost a part and they had to get scraps. The service was okay but it was overpriced and they had a hard time getting back in contact with him. He appreciates the front desk for being polite and cheerful. The owner of the business was nice and willing to work with him with the price.
This review was collected via phone interview by Customer Research Inc.

PG
Patrick G.
Scottsdale, AZ
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2015 Category: Service
Patrick said this business was courteous. They were not able to fix his vehicle and thought they did not have a lot experience with the make. The business was pleasant to do business with.
This review was collected via phone interview by Customer Research Inc.

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