Scruggs Automotive Repair - Elma


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

201 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
94% Business Response
Latest Review about 20 hours ago
Mark T. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personal touch of Wally and Margaret."
Service is always exactly what you expect......no surprises.
Perfect.
Vehicle: Volkswagen Jetta Wagon
Service Date: 11/22/2017
Review Created: 11/22/2017 08:04 PM
Nick C. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nick said the staff brought his vehicle in right away and they did a great job repairing it.
Vehicle: Kia Optima
Category: Service
Service Date: 11/13/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Lauren V. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lauren said the staff at this business were very nice and quick. They provided good service and she has never received better service elsewhere. They do a great job.
Vehicle: GMC Envoy
Category: Service
Service Date: 11/13/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Tracy G. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tracy said they did exactly what he needed done. They were very friendly. He liked the text status updates.
Vehicle: Hyundai Elantra Touring
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Ron R. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great location for me."
Thank you for the ride home.
Vehicle: Cadillac CTS Sedan
Service Date: 11/17/2017
Review Created: 11/20/2017 05:23 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Ron thank you for you review & we can always take you home & pick you up if you should need a ride.. 

The team @ Scruggs Auto - Elma

Leon Z. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Leon said this business does a good job. The work was done when expected.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 11/10/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Thank you Leon for your review & that you are pleased with our service.

The Team @ Scruggs Auto- Elma

Jack S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Nancy. She said the staff were thorough and conscientious. They did good work and the business was great.
Vehicle: Nissan Murano
Category: Service
Service Date: 11/15/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Nancy  thank yo for your review. 

The Team @ Scruggs Auto - Elma

Jacob Q. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jacob said this business helped him with everything he needed even though they were closing soon. The lady at the front desk was really nice and the facility was very clean.
Vehicle: BMW 3 Series
Category: Service
Service Date: 11/14/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Ed T. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pictures of items that need repair or replacement!"
Sending pictures of the items that needed repair or replacement is one of the best ideas I have ever encountered. It promotes a sense of security and trust that other companies do not do, great idea!!!!!!!
Vehicle: Nissan Maxima
Service Date: 11/13/2017
Review Created: 11/16/2017 08:43 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Hi Ed , I'm so glad that you like the electronic courtesy inspection that we have started to use, we wanted a way to show our customers what we are seeing when going through the vehicle  when they are not here to see it. Thank you for taking the time to give us your feedback..

The Team @ Scruggs Auto-Elma

Karen A. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you "
Great service, appreciate the reminders and follow-up.
Vehicle: Toyota RAV4
Service Date: 11/15/2017
Review Created: 11/16/2017 05:43 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Hi Karen , glad to hear that the reminders help. It's so easy to forget that your vehicle is due for a NYS Inspection or oil change, life gets so crazy busy. So glad we can help. 

The Team @ Scruggs Auto-Elma

Bill K. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said he made an appointment for an inspection. The staff was very prompt and courteous. They got him right in and out. He will be back again.
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Hi Bill we are so glad that we where able to get you back on the road quickly. We always try to get our appointments in on time , glad that we came through for you.  Thank you for your review.

The Team @ Scruggs Auto-Elma

Bill M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service !! Had a 1PM Appt, no waiting !!!"
Courteous, professional service !!
Nice, clean waiting area !!
Keep up the fine work !!
Vehicle: Chrysler Pacifica
Service Date: 11/15/2017
Review Created: 11/15/2017 10:17 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Thank you Bill, our goal is to make you feel welcome & comfortable & thank you for letting us know we are on the right way of doing that . Thank you for taking the time to write your review. 

The Team @ Scruggs Auto- Elma

Marge D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marge said she is pleased with this business. Her vehicle is running well after the service she received.
Vehicle: Cadillac DTS
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Hi Marge so glad to hear you are happy with our service.Thank you for your review.

The Team @ Scruggs Auto - Elma

Tom K. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tom said he has been coming to the facility for years. The staff are good and nice.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/21/2017

Thank You Tom for your review .

The Team @ Scruggs Auto-Elma

David and Shelly G. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and experienced service"
Great service and honest
Vehicle: Subaru Outback
Service Date: 11/09/2017
Review Created: 11/11/2017 08:32 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/14/2017

Thank you David. It's an honor that you trust us to work on your family's vehicles. Thank you for being our customer.

The team @ Scruggs Auto-Elma

Arlene M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Arlene said she and Ray are impressed with the customer service at this business. The service is fast and it was a good experience. They were impressed that the building is nice and clean.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 11/07/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/14/2017

Thank you for a wonderful review. Thank you for trusting us with your vehicle.

The Team @ Scruggs-Auto 

Margaret P. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very helpful and accommendating"
they all were very friendly and took care of me in great fashion
Vehicle: Hyundai Accent
Service Date: 10/25/2017
Review Created: 11/07/2017 02:36 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/17/2017

Thank you for your veview

The team @ Scruggs auto-Elma 

Michael W. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change tire rotation"
Honesty, customer service
Vehicle: Chevrolet Colorado
Service Date: 11/03/2017
Review Created: 11/04/2017 04:07 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/06/2017

Thanks for the feedback Michael.  We are glad to have you as a customer

Heather M. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love it here"
Been going here for car repairs for years, and will never go anywhere else. Everyone who works there is friendly, knowledable, and efficient. I always know I’m not getting pushed to spend money on repairs I don’t need. Awesome business!!
Vehicle: Toyota Corolla
Service Date: 10/30/2017
Review Created: 10/30/2017 07:57 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/06/2017

Good to hear from you Heather.  We appreciate the feedback.

Pat V. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pat said she has been going to the business since before the business changed hands. Everything is fine.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 11/06/2017

Pat, I'm glad you continued to use us after the transition from Flynn's.  We are looking forward to servicing your vehicle for many more years.

Displaying Review 1 - 20 of 201 in total