Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

329 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago

Reviews


KT
Karen T.
Fresno, CA
Volvo S40
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Karen said she had to ask for an additional visual inspection of her struts and she did not get the results at the end of her service.
This review was collected via phone interview by Customer Research Inc.

FM
Frank M.
Dinuba, CA
Volkswagen Super Beetle
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Frank said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Rubin B.
Fresno, CA
Jaguar XK8
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Rubin said he thought that the staff would give more input or suggestions, but they told him what he already knew about his U-joints. It was not enough information for the price he paid, they also did not let him bring parts.
This review was collected via phone interview by Customer Research Inc.

LM
LOREE M.
Fresno, CA
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018
Woundweful Service
I have never had a problem with service, I am a student and have found that they are able to beat any price out there. There customer service is well above par. Weather I need an oil change or take my car in for a tune up they have always provided upfront and honest service.

MC
Michael C.
Firebaugh, CA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Michael said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RA
ROBERT A.
Fresno, CA
Nissan Versa Note
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017
4
I thought the service was good, but I do have a complaint. At the end of my last two oil changes, I asked the service guy whether a new windshield sticker had been put on the left-hand corner of my windshield. I find such a sticker to be useful , because with its reference to a future mileage point and calendar date, it serves as a reminder for me to make an appointment at your shop for an oil change. On this occasion and on the last one, the service guy responded to my inquiry by stating that a new sticker had indeed be pasted on to the corner of the windshield. Both times before I left your shop, I checked, and what he said was incorrect! The old sticker still remained. On the positive side, I brought this omission to the service guy's attention, and he immediately produced an updated sticker and stuck it on to my windshield. The first time that this happened, I just assumed that the omission was an oversight. I let it go. But the second time it happened concerned me. Honesty with a customer is paramount, even when it comes to small matters such as this. I am still recommending your place, but when a customer receives an affirmative response as to whether the windshield sticker has been replaced, he should be able to trust the service guy.

LR
Loralee R.
Fresno, CA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Loralee said they were honest and good.
This review was collected via phone interview by Customer Research Inc.

VN
Vicente N.
Fresno, CA
Chevrolet Cruze
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Vicente said the business is professional. They charged him $130, to tell him about a problem he already knew about. They told him it would cost $1200 to do further diagnostics. He did not have them do anything else because it was too expensive.
This review was collected via phone interview by Customer Research Inc.

CH
Cheryl H.
Madera, CA
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Cheryl said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Fresno, CA
Volkswagen Karmann Ghia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2017 Category: Service
John said it took two weeks for them to repair his vehicle. They forgot to put his gaskets back in after the oil change and they also left parts in his car. The mechanic was very sour and arrogant. He has a bad personality. They should treat older vehicles with respect. He paid a lot and he was not notified of how long the repairs would take.
This review was collected via phone interview by Customer Research Inc.

KF
KENNETH F.
Fresno, CA
Toyota Paseo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2017
Satisfaction of work performed
On a scale of 1 to 10, your a ten this time.But, we need to talk.

KC
Keith C.
Fresno, CA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2016 Category: Service
Keith said this business took longer than expected.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Sebring-West Automotive responded on 12/21/2016

Keith, it was a pleasure working on your pickup. Thank you for your business.


WP
Walter P.
Auberry, CA
Saturn SL2
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Walter said he arrived late and the employees were very polite and accommodating.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
North Fork, CA
Volkswagen Super Beetle
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016 Category: Service
Tim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DR
Diane R.
Fresno, CA
Volkswagen Beetle
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016 Category: Service
Spoke with Steven. He said the business had trouble with a part and it took a while for them to fix it.
This review was collected via phone interview by Customer Research Inc.

LP
Lou P.
Fresno, CA
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2016 Category: Service
Lou said although the employees did a good job on his vehicle, it took 24 hours longer than their estimate.
This review was collected via phone interview by Customer Research Inc.

GD
Guy D.
Fresno, CA
BMW 750i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2016 Category: Service
Guy said the business did what they said they were going to do and they did a good job.
This review was collected via phone interview by Customer Research Inc.

SP
Stafford P.
Fresno, CA
Chevrolet El Camino
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2016 Category: Service
Stafford said he has been going to this business since it was on McKinley. He stated they service 3 of his vehicles and they do a good job. They are not the cheapest but not the most expensive. He said he thinks they are honest. He mentioned they make mistakes or if they do not do things the right way, they stand behind their work and go fix the problem. He added he has children that also go to this business.
This review was collected via phone interview by Customer Research Inc.

JW
Joe W.
Fresno, CA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2016 Category: Service
Joe said after the work done, his vehicle's air conditioner turns off when he rolls down the window. Everything other than that was good.
This review was collected via phone interview by Customer Research Inc.

DR
DEANNA R.
Prather, CA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2016
Service
Had engine mounts replaced most of vibration is gone running better people service skills much better