Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

344 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 10 hours ago

Reviews


JA
Jeff A.
California
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Jeff said he was extremely displeased with the resolution and felt the staff did nothing to make things right.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Jeff said his vehicle passed inspection with another business except for needing a new airbag. When he went to this business after getting the airbag, they said his brakes and rotors were not good enough and they wanted $1000 to fix them. He had brakes that were newly installed and had not been used for a while, so he is not sure why they would fail inspection.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Sebring-West Automotive responded on 07/06/2018

Jeff, my Name is Brian and I am the service manager at Sebring. I can assure you that the brakes were not with in specification. The front brake pads were at 0/32" of and inch and on the wear indicator. Also brake rotors and drums were past machining specs. Rear brake shoes were at 2'32" so it needed all the brakes. It also failed lamp inspection for broken headlamp that made the lamp non adjustable. 

As for your mention of the air bag that has nothing do with the brake and lamp inspection. Faulty air bags wont make if fail the inspection.


ST
SCOTT T.
Fresno, CA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
Still this shop is wrong ripping people off
Took same truck that Sebring west wanted $3900 to fix mostly brakes / not even fix everything / and got everything fixed for $1000 at another shop, so yes the truck had a few issues but not even close to $3900 worth of repairs / so this shop should be closed down /. And I can sell my truck for whatever I want ,

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
They are out of there minds
Wanted min $3900 to get to pass brake and light inspection , the truck sounds like shit , went in and had no exhaust leak ,
Brian P. from Sebring-West Automotive responded on 01/31/2018

The truck was in very bad condition. It needed all brakes front and rear including calipers, rotors, drums, wheel cylinders, master cylinder, pads and shoes for a 1 ton truck.  Turn signal and headlamp switch also faulty and needed diagnoses and repair of the back up lights. Truck also has power steering gear and power steering hose is also leaking that was part of the estimate.

I reality it needs a lot of work and was given a fair estimate.

But whats funny is that the technician that inspected the truck found it on Craigslist the next day for sale for $3500. You would think if we are so high that he would have gotten a second estimate or opinion before listing it for sale the very next day.


CY
CHUCK Y.
Fresno, CA
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
SAAB rear break repair
The guys always do good work and are very prompt getting repairs done. Sebring West is the place to go.

SR
Stephanie R.
Sanger, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Stephanie said she likes the way her vehicle works now. The prices are good and the employees communicate well.
This review was collected via phone interview by Customer Research Inc.

WA
Will A.
Fresno, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Will said that they could not fix his vehicle because it was too far gone and would have cost almost $10,000 to fix, however he was very pleased with the $100 diagnostic cost.
This review was collected via phone interview by Customer Research Inc.

LK
Larry K.
California
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Larry said the staff was very fast and very efficient.
This review was collected via phone interview by Customer Research Inc.

KJ
KIMBERLY J.
Fresno, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Awsome
I live this place. They treat you like family.

KB
Karen B.
Fresno, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Karen said that Jill takes good care of her and they have good service. They are top notch.
This review was collected via phone interview by Customer Research Inc.

TM
Theresa M.
California
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Theresa said her aunt has been going to this business for 30 years and has built a trust with them, which is why she uses them. That is something she really needs in a mechanic facility, trust, because she has been taken advantage of previously. She had a good experience. Darrell was a great representative and so was Tony. They were both very personable.
This review was collected via phone interview by Customer Research Inc.

BS
Berg S.
Fresno, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Spoke with Berg's wife. She said she trusts this business. They're the best and took good care of them.
This review was collected via phone interview by Customer Research Inc.

LB
Lee B.
Fresno, CA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Lee said the staff was very professional.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Fresno, CA
Chrysler New Yorker Fifth Avenue
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2018 Category: Service
John said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Fresno, CA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
John said he likes the attitude of the staff.
This review was collected via phone interview by Customer Research Inc.

VJ
Vern J.
Fresno, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Vern said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

MT
Max T.
Fresno, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Max said he was very satisfied with the price and how soon it was done. Everything about it was great and they were treated well.
This review was collected via phone interview by Customer Research Inc.

KT
Karen T.
Fresno, CA
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Karen said she had to ask for an additional visual inspection of her struts and she did not get the results at the end of her service.
This review was collected via phone interview by Customer Research Inc.

TD
Thom D.
Fresno, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Thom said the business jumped right on it and Tony gave him good advice.
This review was collected via phone interview by Customer Research Inc.

MG
Michelle G.
Fresno, CA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Michelle said the business was clean, the service was done early and correctly.
This review was collected via phone interview by Customer Research Inc.

JI
Judy I.
Clovis, CA
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Judy said she's happy with the service.
This review was collected via phone interview by Customer Research Inc.

JT
JEANIE T.
Clovis, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
You guys are AWESOME!
I just feel comfortable bringing my car to you guys. Sebring is very upfront and honest. I don’t feel like I’m being taken advantage of when I bring my car in. And I appreciate that.

Displaying Review 1 - 20 of 344 in total