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Serra Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(251 Reviews)
74
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Score Details

5 stars
82%
4 stars
9%
3 stars
3%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
35
Total ReScores™
4.9
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(205) 856-9024
No Business Hours Provided

Business Hours

* No Time Zone Provided
1503 Gadsden Highway Birmingham, AL 35235
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(251 Reviews)
Write a Review
Recent Reviews
LB
gravatar
Lesley B.
Cropwell, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2024
0
Category: Service
I have purchased 3 vehicles from this dealership. Not follow up.
Every time I take one of the cars in for service, there is an issue after I leave the dealership which requires me to have to circle back. Today's issue, I had a flat tire and took my car to a local tire repair and the key for the wheel lock was not in the vehicle. Serra service department is the only people that have ever serviced this car, so they did not return it to the package. I called the service department at 8:17 am this morning and spoke to an advisor to explain my situation. She stated the manager was busy and requested my location and they would bring a key. I stated don't do that yet, maybe the tire place could get it removed without the key. The advisor was supposed to call me back in 20 mins to verify so I would not have to go back through the switchboard and be passed around, she never called back. I also requested a call from the Service Manager. so I could discuss this issue and all my previous issues, which have been many. It is now 4:06 and I have not received a call back. I tried to call again and was put on HOLD and no one ever answered. I have been pleasant and nice on all the other issues but today I really wanted to elevate my concerns to the manager about the service department

Maybe this review will get a response.
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