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Serra Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)
75
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Score Details

5 stars
82%
4 stars
9%
3 stars
3%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
35
Total ReScores™
4.9
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Serra Hyundai, our highly qualified technicians are here to provide exceptional service. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(205) 856-9024
No Business Hours Provided

Business Hours

* No Time Zone provided
1503 Gadsden Highway Birmingham, AL 35235
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)
Write a Review
Recent Reviews
VP
gravatar
Victoria P.
Birmingham, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2024
0
Category: Service
Liars
Please don't go here if you have low credit, EVEN IF THEY TELL YOU, YOU ARE APPROVE. I contacted Antoine thru messenger on February 7th, I explained my situation and he told me to apply and I did. After asking me for 100's of papers he told me I was approve that he just needed to verify address but that I was approve. After the approval he stopped answering mu texts so I called Serra and I talked to Deonte, I explained everything again and I was told the same thing by him on February 8, that as far as he knew I was approved. On Feb, I did not have the money for the downpayment so I asked if my credit needed to be run again once I had the money and they told me no because the application-approval is valid for 30 days. I called-texted many days, to make sure that once I had my money I could go for a car because I was already approve and the answer was always "as far as I know you are approved". I went in today 02/22/2024 15 days after my application and as soon as I sat down they were running my credit again. When I asked why, they said that they needed to get an approval (after I was supposedly approve). I stayed and they (Cody, Deonte and Antoine) started to work on my application. After like an 1 hour, I was asked if I had a co-signer, I was not ask that the first time I apply. I gave them like 3 co-signer but 1 of them (the one that got me re-approve) I couldn't proof income. Knowing this information, Cody decided to show me a car but the car did not turn on due to not having gas. We got back to the building and Cody tells me "I'm sorry but we are not going to be able to approve you, you want the keys to your car(my trade-in)?" And I was let go with no car, a bunch of lies and a $100 gift car that don't even work. Good job.
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