Shadow Lake Collision Center

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.9

( 572 Reviews )

99% Would Recommend
Latest Review 16 days ago

Reviews


RT
Robert T.
Hebron, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2012 Category: Collision
Robert said they did a professional job.
This review was collected via phone interview by Customer Research Inc.

PB
Pamela B.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2012 Category: Collision
Spoke with Jake. He said they were really nice to work with and everything came out as expected.
This review was collected via phone interview by Customer Research Inc.

RK
Ryan K.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2012 Category: Collision
Ryan said they were very good about communicating with him regarding the status of his vehicle and taking care of any issues.
This review was collected via phone interview by Customer Research Inc.

SV
Sidney V.
Omaha, NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2012 Category: Collision
Sidney said this was a detail and she gave the 4 because it was a good job. She said she found a few things not done to her liking but she did not elaborate on those. Also she was not called during the work but she called the business.
This review was collected via phone interview by Customer Research Inc.

BW
Bj W.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2012 Category: Collision
BJ said they're the best in the area, they work with her, they assist her, and they keep her updated on what's going on with the vehicle. This was the 2nd vehicle she'd had fixed at this facility, and she'd chosen them because they were rated with her insurance company. BJ commented they're just terrific, and they're great people to work with.
This review was collected via phone interview by Customer Research Inc.

DC
Dave C.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2012 Category: Collision
Dave said his service visit was great.
This review was collected via phone interview by Customer Research Inc.

LE
Lois E.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2012 Category: Collision
Lois said they worked really well with her school district, they go above and beyond to be a part of the community and they do a great job. She chose this business because they work with her school district.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Omaha, NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2012 Category: Collision
Thomas said it took longer to get his vehicle back than he expected. However, the business personnel did a good job. His vehicle was not ready when promised. It took 1.5 weeks to get his vehicle back and they did not say why it was so late.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2012 Category: Collision
Kim said the overall experience with the business was excellent. Kim stated there wasn't any need to be kept updated during her repair process.
This review was collected via phone interview by Customer Research Inc.

DM
Danajo M.
Hebron, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2012 Category: Collision
Dandjo said this business did a really good job and she was pleased.
This review was collected via phone interview by Customer Research Inc.

FA
Frank A.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2012 Category: Collision
Frank said he was very happy with the outcome of his vehicle and it was very painless.
This review was collected via phone interview by Customer Research Inc.

HR
Hutton R.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2012 Category: Collision
Rod said everything turned out excellent.
This review was collected via phone interview by Customer Research Inc.

SD
Steven D.
Omaha, NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2012 Category: Collision
Steven said his vehicle was about 3 weeks late because of parts. He said he understands.
This review was collected via phone interview by Customer Research Inc.

BW
Bridgett W.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2012 Category: Collision
Bridgett said they have good customer service.
This review was collected via phone interview by Customer Research Inc.

GP
Greg P.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2012 Category: Collision
Greg said everyone was friendly and they did a really good job. He was happy with the work and they even did a little bit extra for him, which can't be beat.
This review was collected via phone interview by Customer Research Inc.

PC
Pat C.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2012 Category: Collision
Spoke with Dan. He said this facility did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Omaha, NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2012 Category: Collision
Mark said this business does good work.
This review was collected via phone interview by Customer Research Inc.

HM
Henry M.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2011 Category: Collision
Spoke with Rita. She said the paint color is a little off when the vehicle is in the sun.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2011 Category: Collision
Mike said Eric was wonderful to deal with.
This review was collected via phone interview by Customer Research Inc.

GK
Gene K.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2011 Category: Collision
Gene said he wasn't kept informed during the repair process, but he chose not to elaborate. He wasn't happy with the way he was treated or with the communication because he was never told this business does not take checks.
This review was collected via phone interview by Customer Research Inc.