Shadow Lake Collision Center

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

569 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


JM
James M.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Collision
James said there was some confusion in the communication between the facility and the insurance company, but they took care of it. The quality of the repair was excellent.
This review was collected via phone interview by Customer Research Inc.

PR
Patricia R.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2016 Category: Collision
Spoke with Patricia's husband. He said the work performed on the outside of his vehicle looks good. However, this business left junk inside his vehicle and lost a part, which they had to order in. He stated his vehicle was not ready when promised because he had to go back and pick up the other part ordered. He did not indicate how late his vehicle was.
This review was collected via phone interview by Customer Research Inc.

SS
Stanley S.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2015 Category: Collision
Stanley said when he picked up his vehicle, it was dirty and the hood latch is not working right.
This review was collected via phone interview by Customer Research Inc.

VC
Victoria C.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2015 Category: Collision
Victoria said the service from this business is really good.
This review was collected via phone interview by Customer Research Inc.

FA
Frike A.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2015 Category: Collision
Amanda said they did a good job, but there was one issue with the seat belts. They forgot to pull out the buckles for the seat and they were fastened under the seat. This was important because she has children.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2015 Category: Collision
David said everything went good, however he asked them about a rust spot over a panel they previously replaced. They told him they were going to check up on it and call him back.
This review was collected via phone interview by Customer Research Inc.

GA
Guptill A.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2015 Category: Collision
Spoke with Eric. He said the business was really nice.
This review was collected via phone interview by Customer Research Inc.

BT
Brian T.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2015 Category: Collision
Brian said there was a five day delay but the insurance company and the facility blamed each other for the delay. He was not kept informed during the repair process and he was not satisfied with the communication because of that.
This review was collected via phone interview by Customer Research Inc.

JH
Jeffrey H.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2014 Category: Collision
Jeffrey said the overall quality was good and the paint work matches. The bolts are loose in the body panel. The alignment is off.
This review was collected via phone interview by Customer Research Inc.

AJ
Adams J.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2014 Category: Collision
Spoke with Kassi. She said she asked for the vehicle to be ready at a specific time and they agreed that it would not be a problem. A day before her vehicle was supposed to be finished, the business called her and told her the vehicle would not be finished in time because they needed more time to work on it. It was an inconvenience because she needed her vehicle for her vacation and she had to find other means of transportation. She was not fully satisfied with the staff member who prepared her estimate because the amount he told her was not the correct amount.
This review was collected via phone interview by Customer Research Inc.

GB
Gary B.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2014 Category: Collision
Gary said the experience was not perfect, but he chose not to elaborate further. He was not kept informed during the repairs. He dropped off his vehicle and then they called when it was finished.
This review was collected via phone interview by Customer Research Inc.

MC
Mcintire C.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2014 Category: Collision
Charles said they did a fine job, but it took a little longer than he had hoped. They did not keep him informed during the repair process. He had to call them to get updated because they did not call him.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2014 Category: Collision
Michael said it took a long time to get the parts but he realizes that was not entirely the facility's fault.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2014 Category: Collision
Thomas said this business did a good job with the repairs to his vehicle but said the communication could have been better. He did not get timely calls back to update him.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2014 Category: Collision
Spoke with Eric. He said there is a panel that is loose but the people treated him really nice.
This review was collected via phone interview by Customer Research Inc.

BH
Becky H.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2014 Category: Collision
Becky said the work was fantastic, but it just took longer than expected. The repair took 3 days longer because the parts that were ordered were not good enough. She has already recommended this facility to others.
This review was collected via phone interview by Customer Research Inc.

AG
Alejandro G.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2014 Category: Collision
Alejandro said they did everything right but they should have cleaned the vehicle better.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2014 Category: Collision
Rick said they did a really good job. They were very polite.
This review was collected via phone interview by Customer Research Inc.

BS
Beckie S.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2013 Category: Collision
Beckie said her vehicle was ready two hours later than promised and she was told it was because they had additional repairs to complete. She said she felt like they did extra work on the vehicle that didn't need to be done. She wasn't kept as informed as she would have liked and she wasn't satisfied with the communication because she had to call them for updates. She wouldn't recommend the business based on this experience.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2013 Category: Collision
Richard said the alignment is off an inch on one side. It's pushed over one inch on the driver's side A friend of his said they were the best in the Omaha area. He was happy with the repair work.
This review was collected via phone interview by Customer Research Inc.