Shadow Lake Collision Center

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

569 Reviews

99% Would Recommend
Latest Review 2 months ago

Reviews


SS
Stanley S.
Nebraska
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2013 Category: Collision
Spoke with Kevin. He said it took a month to get in. The location was convenient. He was pleased with the work they did.
This review was collected via phone interview by Customer Research Inc.

KD
Kassandra D.
Nebraska
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2013 Category: Collision
Spoke with Regina. She said the repair took 3 days longer than promised due to a parts delay. They also did not work on the vehicle until the day it was supposed to be ready.
This review was collected via phone interview by Customer Research Inc.

AB
Amy B.
Nebraska
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2013 Category: Collision
Amy said they didn't do everything they were supposed to do. They didn't replace the left rear wheel.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/02/2012 Category: Collision
Spoke with Sherry. She said she was not completely satisfied because her vehicle was a day or two late due to a parts delay. She said she was kept informed, but only because she called the business. They did not call her to keep her updated.
This review was collected via phone interview by Customer Research Inc.

BR
Bartholomew R.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2012 Category: Collision
Bartholomew said he feels that there is a possibility that a full evaluation of his vehicle was not done. He said he feels that the frame and tow might have some damage, but he is not sure.
This review was collected via phone interview by Customer Research Inc.

GA
Gabe A.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2011 Category: Collision
Gabe stated that although the vehicle was ready to be picked up on the right day they called him at 2pm and he returned their call at 4pm. They said his vehicle was ready and he mentioned that he wouldn't be able to pick the vehicle up until 5:30pm and they said that was fine. He took the rental vehicle to the rental car agency and got to the business at 5:32pm and everybody was gone for the night. No one told him that he had to be there by 5:30pm or he wouldn't be able to get the vehicle until the next business day. Gabe wouldn't recommend this business because of the above mentioned reason.
This review was collected via phone interview by Customer Research Inc.

GK
Genevieve K.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2011 Category: Collision
Genevieve said the repair ran late so she said she would pick up the vehicle in the morning. When she got to the business she paid her bill and then got in the vehicle and then noticed the low pressure light for the tires. She asked if the tires could be taken care of quickly as she needed the vehicle to get to work. She said it took 45 minutes to get that tire light problem fixed and she was not happy about being delayed when the business had her vehicle overnight.
This review was collected via phone interview by Customer Research Inc.

PM
Phillip M.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2011 Category: Collision
Spoke with Lisa. She stated that she wanted some scratches and some dents on the hatchback rear panel fixed. She said she asked for the vehicle to be waxed. She mentioned that the business only fixed the door panels. She added that the door handle and speaker in the door panel kept popping out. She is not satisfied with the communication because the business never contacted her until her vehicle was finished. She stated that she is not satisfied with the estimate, because the estimate and bill showed two different prices. She would not recommend this business for these reasons.
This review was collected via phone interview by Customer Research Inc.