05/03/2012 Category: Collision
Thomas said that this is the second time that he has brought his vehicle into this business. The first time they did not fix it correctly, so it needed to be brought in for this visit. By the end of this visit they were still unsure if this would solve the issue and he is very unhappy with the work not being done. He was also told this visit would only take twenty minutes, however, it ended up taking an hour and a half for reasons they did not disclose to him. It is because of how much longer it took that he did not consider himself to be kept adequately informed and why he was not satisfied with the courtesy and communication. He was not satisfied with the person that prepared the estimate for reasons he did not wish to elaborate on. He would not recommend them for these reasons.
04/26/2012 Category: Collision
Shelby said that the paint this business did does not match her vehicle. They were also suppose to repair the back bumper, however, they just replaced it with the front bumper instead. They did not inform her as often as she would have liked them to. She was not satisfied with the communication for the reasons she has already mentioned. She wouldn't recommend this business because she was told by someone who knows people that work at this business that the people that worked on her vehicle were goofing around in it. The vehicle is now leaking coolant and needs a new radiator even though she just replaced it a month ago.