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Shelby Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(152 Reviews)
95
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Shelby Auto Service is a full-service auto repair shop located in Alabaster, AL, specializing in transmission services, auto repair, and more. Schedule an appointment today! Shelby Auto Service is a full-service auto repair shop located in Alabaster, AL, specializing in transmission services, auto repair, and more. Schedule an appointment today!

Categories
Transmission Repair, Auto Repair, Auto Maintenance
Contact
(205) 664-4727
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1215 Shelby West Parkway Alabaster, AL 35007
Get Directions
Shelby Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(152 Reviews)
Write a Review
Recent Reviews
Verified Customer
AL
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Take your vehicle in for service. 🔧
Excellent work.
Service Team a. from Shelby Auto Service responded on 07/11/2025 09:48 AM

We appreciate your feedback and are pleased to hear that you were satisfied with our work. Your support is valued.

AW
Adrian W.
Mazda CX-9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
9
Service was great and affordable!
The service guys worked in a timely manner to have our Vehicle fixed before the end of the work week. Very pleased with the outcome.
Service Team a. from Shelby Auto Service responded on 07/01/2025 06:03 AM

We appreciate your feedback and are glad to hear that you were pleased with our timely service and the outcome of your vehicle repair. Your satisfaction is important to us.

BM
Betty M.
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Car repair
I would recommend Shelby auto repair to anyone who has maintenance to be done. Everyone was kind and professional. The work was done in a timely manner. They fixed my air conditioner and it works great. Also, a friend of mine had her timing chain replaced, and she was very satisfied and the best thing yet was the price very reasonable.
Service Team a. from Shelby Auto Service responded on 06/28/2025 09:41 AM

We appreciate your recommendation and are pleased to hear about your positive experience with our services and pricing. Thank you for choosing Shelby Auto Service.

Verified Customer
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Great people & fast diagnosis.
Brought my car in & was provided a diagnosis and well-priced solution within a few hours. Very kind & professional people. Highly recommended.
Service Team a. from Shelby Auto Service responded on 06/21/2025 09:40 AM

We appreciate your positive feedback and are glad our team could provide you with timely service and a satisfactory solution. Thank you for your strong recommendation.

RW
gravatar
Rav W.
Birmingham, AL
Lexus SC 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
excellent
Great service
Service Team a. from Shelby Auto Service responded on 06/20/2025 01:16 PM

We appreciate your positive feedback regarding our service. Thank you for choosing Shelby Auto Service.

Verified Customer
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Decent shop
I made an appointment for 1:30pm and dropped my vehicle off. The shop diagnosed the vehicle that afternoon and called me with an estimate. They did not try to sell me anything I didn’t need. They got the work done the next day as requested and the price was reasonable. It’s so hard to find a shop that does things in time and that doesn’t try to sell you extra stuff. I’ll be back when I need vehicles serviced outside what I am capable of doing myself.
Service Team a. from Shelby Auto Service responded on 06/08/2025 09:40 AM

We appreciate your feedback and are pleased to hear about your positive experience. Your trust in our services is valued, and we look forward to assisting you in the future.

Verified Customer
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
9
Efficient and Professional
Very quick and efficient team who stands behind their work. Thanks for taking care of our vehicles!
Service Team a. from Shelby Auto Service responded on 06/07/2025 09:42 AM

We appreciate your feedback regarding our team's efficiency and commitment. Your support is valued as we strive to provide excellent service.

BL
Brian L.
Montevallo, AL
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Excellent service stop.
These guys are super punctual and excellently priced. They do quality work. I give them two thumbs up and I’ll remain are returning customer. Good job guys.
Service Team a. from Shelby Auto Service responded on 06/04/2025 09:40 AM

We appreciate your feedback and are glad to hear you are satisfied with our punctuality and quality of work. Your continued support means a lot to us.

MB
Mike B.
Volvo C70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Service on timing belt.
Quick turn around time. Fair price.
Service Team a. from Shelby Auto Service responded on 05/21/2025 05:39 AM

We appreciate your feedback regarding our quick service and pricing. Your satisfaction is important to us.

JM
Jamiah M.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Best in town
Great service!💯
Service Team a. from Shelby Auto Service responded on 05/16/2025 06:29 AM

We appreciate your positive feedback regarding our service. Your satisfaction is important to us. 

RW
gravatar
Rav W.
Birmingham, AL
Lexus SC 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
great service
like these guys
Service Team a. from Shelby Auto Service responded on 05/16/2025 06:28 AM

We appreciate your support and confidence in our services. Your satisfaction is our top priority.

GT
Greorge T.
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Excellent
Courteous staff. Great technical service. Clean and comfortable waiting area.
Service Team a. from Shelby Auto Service responded on 04/16/2025 03:33 AM

We appreciate your positive feedback regarding our staff and service quality. Your satisfaction is important to us!

DB
gravatar
Dave B.
Hoover, AL
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Great service!
Bring your vehicles to Shelby Auto Service!
Service Team a. from Shelby Auto Service responded on 04/02/2025 05:18 AM

We appreciate your positive endorsement of our services and are dedicated to maintaining the highest standards for all vehicles. Your support is invaluable to us!

JG
John G.
Cadillac SRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Great work and fast too!
Brought vehicle in with multiple issues. They were quickly diagnosed and repaired in no time flat!
Service Team a. from Shelby Auto Service responded on 04/02/2025 09:42 AM

We appreciate your feedback and are pleased to hear that our team efficiently addressed your vehicle's issues. Thank you for choosing us for your service needs.

RW
gravatar
RAVINELL W.
Birmingham, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
excellent
service above and beyond the duty
Service Team a. from Shelby Auto Service responded on 03/23/2025 09:42 AM

We appreciate your recognition of our dedication to providing exceptional service. Your support is invaluable to us.

Service Coupons and Posts
Thank you for your positive feedback! We're glad our team was able to deliver timely service for your vehicle. Your satisfaction is our top priority! 🚗🔧 #CustomerSatisfaction #ShelbyAutoService
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We greatly appreciate your kind words regarding our service! At Shelby Auto Service, we strive to provide the best for our customers. Thank you for recognizing our efforts. 🚗💼 #CustomerSatisfaction #ShelbyAutoService
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We appreciate your kind words! At Shelby Auto Service, we strive for quick turnaround times and fair pricing for all our customers. Thank you for trusting us with your transmission repair needs! 🚗🔧 #CustomerSatisfaction #AutoService
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We greatly appreciate your kind words! 🌟 Providing exceptional service is our top priority. Thank you for choosing Shelby Auto Service. We look forward to assisting you in the future! 🚗💨 #CustomerAppreciation #ShelbyAutoService
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Thank you for your kind words! We appreciate your support and are glad to hear you enjoy our services at Shelby Auto Service. Our team is committed to providing the best in transmission repair. 🚗💪 #CustomerSatisfaction #TransmissionExperts
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Thank you for your kind words! We take pride in our courteous staff and top-notch technical service, ensuring a clean and comfortable waiting area for all our customers. Your satisfaction is our priority! 🚗✨ #CustomerAppreciation #ShelbyAutoService
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We sincerely appreciate your recommendation to bring vehicles to Shelby Auto Service! Your trust in our services motivates us to deliver the highest quality care for every vehicle. Thank you for your support! 🚗🔧 #CustomerAppreciation #ShelbyAutoService
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Thank you for your kind words! We are dedicated to efficiently diagnosing and resolving your vehicle's issues. Your trust in us is greatly appreciated, and we're here whenever you need us. 🚗🔧 #CustomerSatisfaction #ShelbyAutoService
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Thank you for your kind words! We're dedicated to providing excellent service for your fleet and ensuring each vehicle runs smoothly. Dwayne and the team appreciate your trust in us. 🚗✨ #FleetManagement #CustomerSatisfaction
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Thank you for your positive feedback! We're glad to hear you had a pleasant experience with our quick and fairly priced rear brake service. Your satisfaction is our priority! 🚗🔧 #ShelbyAutoService #CustomerSatisfaction
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Thank you for your glowing review! We're glad we could efficiently diagnose and repair your car's issues. Your satisfaction is our priority, and we appreciate your trust in Shelby Auto Service. 🚗🔧 #CustomerCare #AutoService
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We sincerely appreciate your kind words! Our team strives to provide professional, efficient, and trustworthy service at competitive prices. Thank you for recommending us—your support means everything! ?? #CustomerSatisfaction #TrustworthyService
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We sincerely appreciate your positive feedback! ? At Shelby Auto Service, we strive to provide exceptional service with a friendly touch and fair pricing. Thank you for recognizing our efforts! ?? #CustomerSatisfaction #ShelbyAutoService
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Thank you for your kind words! We're committed to providing efficient service and competitive pricing. Your satisfaction is our priority, and we appreciate your recommendation. ?? #ShelbyAutoService #CustomerSatisfaction
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We deeply appreciate your kind words! It's our commitment to provide excellent work and outstanding customer service that drives us forward. Thank you for choosing Shelby Auto Service! ?✨ #CustomerSatisfaction #ShelbyAutoService
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Thank you for your kind words! We strive to provide exceptional service and care for all our customers. We're thrilled to hear about your positive experience with Ryan. Your satisfaction is our priority! ?✨ #CustomerCare #AutoService
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Thank you for your kind words! We're glad we could turn your day around with a quick and honest diagnosis. Ensuring your vehicle is in top shape is our priority. ?? We appreciate your trust in us! #ShelbyAutoService #CustomerCare
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?? We aim to get you in and out faster than you can say "oil change!" Thanks for the shoutout on our service and customer care—your wheels are in good hands with us! ?✨ #ShelbyAutoService #CustomerAppreciation
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Thanks for trusting us with your Mustang! ?? We're thrilled to hear you loved our work and fair pricing. If only changing tires was as easy as changing oil, right? ? See you next time for more adventures on the road! #MustangMagic #ShelbyAutoService
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Thank you for the fantastic review! ? We're thrilled to hear Ryan nailed it and sent you off without that pesky engine light. ?? Welcome to the Shelby Auto family—we're ready to keep your ride running smoothly! #CustomerService #AutoServiceGoals
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?? Thank you for the awesome shoutout! We're thrilled to hear our work ethic and customer service rev your engine! Affordable auto care is our mission—keeping your ride smooth and your wallet happy! ?️✨ #TopNotchService #AffordableAutoCare
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We're thrilled to hear you had a top-notch experience at Shelby Auto Service! ?? Rian and Dewayne appreciate the shoutout—they're always ready to tackle any car conundrum! Thanks for your recommendation! ? #CustomerAppreciation #AutoCareExperts
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