ReScore Reviews™ (7)

ReScore
Overall Rating 3.4285729/5Overall Rating 3.4285729/5Overall Rating 3.4285729/5rating 3.4285729rating 3.4285729
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
93% Would Recommend
100% Business Response
Latest Review 8 days ago
Nancy H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a good experience"
Pleasant surroundings, very pleasant employees, always great service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:54 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/16/2017

Thanks for the great review Nancy! 

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Very courteous service people and welcoming environment.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/13/2017 07:11 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/14/2017

We a glad you enjoyed your service visit!  Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Roselee S. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata"
Super job as always !
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:35 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/14/2017

Thanks for the great review!  We hope you are enjoying your Sonata!

Erin Briggs
Customer Relations Manager
716-664-0201
Loretta S. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Service department is A-1
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:26 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/14/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
LARRY P. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Nice and friendly.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 11:42 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/06/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Tammy P. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was able to get in within a few days of calling."
Excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/04/2017 07:18 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/06/2017

Thank you for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
JULIE Y. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Normal maintenance visit"
Shults Hyundai followed through well with my maintenance requests for my Santa Fe.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/02/2017 05:12 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 11/06/2017

We are glad we could be helpful!

Erin Briggs
Customer Relations Manager
716-664-0201
STACEY Z. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staceyjz53 "
Overall Hyundai service is very good.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/30/2017 11:07 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/30/2017

Thank you for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Joseph G. on 10/24/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Trustful? "
Service at hyundai was chosen due to warranty repairs. Upon pickup, TPMS lights were still on, however the technician checked the box stating that pressures were checked and fixed. The fact that they weren't makes me question the service dept.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 10/24/2017 12:54 PM
James L., District Manager at Ed Shults Hyundai responded on 10/25/2017

Thank you for your feedback, we will discuss with management team.

Verified Customer on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took great care of me!"
Last minute inspection-got me in and out quickly
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/24/2017 03:52 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/24/2017

Im so happy we were able to accomodate you!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People and Atmosphere"
Title says it all
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:12 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/18/2017

We are glad you enjoyed your stay!

Erin Briggs
Customer Relations Manager
716-664-0201
Susan B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like things being taken care of. Warranty helps."
I like things being taken care of. Warranty helps
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:16 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/18/2017

We are glad we could make servicing your vehicle quick and painless!

Erin Briggs
Customer Relations Manager
716-664-0201
WILLIAM S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Oil change was done in prompt time
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 01:25 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/18/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Richard T. on 10/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Five trips to service department."
The management and their service writers mean well, but I believe the mechanics are sloppy.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/04/2017 01:55 PM
James L., District Manager at Ed Shults Hyundai responded on 10/06/2017

Thank you for your feedback, we will discuss with management.

Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/06/2017

We sincerely apologize for the delay in the repair.  We do take care in servicing your Hyundai and hope to see you again!

Erin Briggs
Customer Relations Manager
716-664-0201
Carlos A. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Good
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/02/2017 04:46 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/03/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Always been happy with their service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/30/2017 10:11 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/02/2017

Thank you for the great review!  We appreciate your business!

Erin Briggs
Customer Relations Manager
716-664-0201
CATHERINE K. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Professional
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 12:36 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/02/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Priscilla C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Priscilla C"
Have always experienced great service , people are efficient and courteous. Work is performed in a timely manner. The new showroom and waiting area is top notch! Very inviting and clean.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/29/2017 11:01 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/02/2017

We are glad you enjoy the new building!  Thank you for your loyalty!

Erin Briggs
Customer Relations Manager
716-664-0201
Harley B. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and tire rotation and recall on hood latch"
Did all in timely manner was very nice and have purchesed several cars there
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 09/29/2017 10:48 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/02/2017

We are pleased we could make your stay quick and easy!  Thank you for your business!

Erin Briggs
Customer Relations Manager
716-664-0201
Roger B. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai makes me happy "
Pleasant atmosphere and service you can trust !
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 09/28/2017 11:36 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 10/02/2017

Thank you for the great review!   We are glad you enjoy servicing your vehicle with us!

Erin Briggs
Customer Relations Manager
716-664-0201
Displaying Review 1 - 20 of 273 in total