Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(215 Reviews)

99% Would Recommend
Latest Review 4 months ago

Reviews


RL
Rachel L.
Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2019
Never again
I can't give -0- stars or I would. Blew a rear wheel cylinder on an '05 Dodge Dakota. Quoted me $1300 to replace both wheel cylinders, both sets of shoes and both drums. Told me their shop rate is $107 per hour. (Just shy of a typical dealership rate). Parts for the work would have been $575 with 100% mark up, but another $725 in labor??? It doesn't take 7 hours to replace the rear brakes on ANY vehicle. Disgustingly and obscenely overpriced. "We could reuse the drums and drop the price to $827". STILL too damn high. I thought they would be reasonable since the location closer to home that's associated with it is more reasonable. Big NOPE! Steer clear!

AM
Amy M.
Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2019
Wish I never would have had my car towed there
My car stopped running and would not start and I needed to have it towed somewhere to be fixed. Smith's was suggested to me and at first it seemed fine. Until I got the estimate for replacing the alternator. The owner told me he never completed an inspection on my vehicle the first day. The second day I went as soon as they opened to ask about the over 100% mark up on parts. The owner, knowing that he would already be charging $85 for towing and $107.38 for "looking at it", tells me he needs to keep the lights on. Clearly they are having no problems with that and charging what they do I can see why. He then said we don't have to fix it. So now I am into them for $200 and would have to pay to tow it down the road where it would have been nearly $300 cheaper so it would be a wash. Do you think that anyone talked to me about the other things I asked them to look at on my vehicle? Or even inspected it as I was promised - no. I had to call there to find out my vehicle was even done.
This place is a huge rip off and I don't understand why anyone would go here unless they have disposable income.

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