Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

212 Reviews

100% Would Recommend
Latest Review almost 2 years ago

Reviews


LK
Laura K.
Wever, IA
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08/17/2017
Great Place!
Wonderful staff! We were out of towners with car issues and they were more than willing to help. Went above and beyond. Highly recommend!

CG
Christopher G.
Waverly, IA
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05/26/2017
Exactly what you want
Exactly what you want. I had my breaks fixed here a year and a half ago, they fixed them and let me borrow the loaner car. Eventually the breaks warped but the miles were no longer covered by the warranty. I moved out of town and they tried to get me set up to get them fixed here, but I had a date I was traveling to the area. They set me up with a time that day To fix the breaks, and let me use their loaner car to do my business that day. Kind on the phone and in person.

MS
Mike S.
West Des Moines, IA
Chevrolet Impala
Verified Customer
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11/02/2016 Category: Service
Mike said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DH
Dennis H.
Des Moines, IA
Chevrolet Malibu
Verified Customer
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10/31/2016
Do a good job !
Last minute call to them and they get us in ! Very accommodating and appreciate the good work.

MG
Mary G.
Altoona, IA
Buick LeSabre
Verified Customer
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10/30/2016
Honest and does it right!
Respectful, courteous and trustworthy. I am so appreciative of the service they provide and can trust what they recommend. Thank you Rusty, Bill and your mechanics.

BT
Bradley T.
Story City, IA
Chevrolet Silverado
Verified Customer
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10/21/2016 Category: Service
Bradley said he broke down on the road. However, this business got to him quickly, they fixed him up, and got him back on the road. He also noted they did an absolutely, wonderful job. He cannot thank them enough.
This review was collected via phone interview by Customer Research Inc.

BC
Bob C.
Pleasant Hill, IA
Jeep Grand Cherokee
Verified Customer
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10/17/2016 Category: Service
Bob said everything went great and was done right at this business.
This review was collected via phone interview by Customer Research Inc.

DA
Don A.
Des Moines, IA
Toyota RAV4
Verified Customer
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10/13/2016
Extra advise and help.
They are so friendly and helpful. Great place to work with.

WW
Wally W.
Des Moines, IA
Hyundai Santa Fe
Verified Customer
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10/12/2016 Category: Service
Wally said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Altoona, IA
Mazda MX-5 Miata
Verified Customer
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10/12/2016 Category: Service
Spoke with Kathy. She said she had no complaints and she is happy with them.
This review was collected via phone interview by Customer Research Inc.

MK
Marie K.
Des Moines, IA
Nissan 240SX
Verified Customer
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10/10/2016 Category: Service
Marie said this business is friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Des Moines, IA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2016 Category: Service
Robert said they always take good care of him.
This review was collected via phone interview by Customer Research Inc.

SF
Steve F.
Marshalltown, IA
Ford Transit Connect
Verified Customer
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10/09/2016
Fast and curtious service.
They offer fast and curtious service at a good price and the waiting area is very nice. I called them Friday morning to see if I could get my van in for an oil change and 30 minutes later my van was on their lift.

DR
Diane R.
Des Moines, IA
Jeep Liberty
Verified Customer
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10/06/2016 Category: Service
Diane said she took her vehicle to this business to have the oil changed and tires rotated. When she went to pick it up, they had found the muffler was rusted and needed to be repaired. They had someone drive her home while they did the repairs and pick her up after the repairs were done, which she thought was great. After looking at her bill, she saw she had not been charged for the tire rotation. When she asked about this, they discovered the tire rotation had not been done. She immediately took her vehicle back to them and they went out of their way for her by doing the rotation and not charging her for it. She said she feels comfortable taking her vehicle to them. They are honest. They took care of her and got her going.
This review was collected via phone interview by Customer Research Inc.

BS
Beth S.
Waterloo, IA
Mazda Protege
Verified Customer
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09/26/2016 Category: Service
Spoke with Beth's husband. He said they did a great job and it was done on time.
This review was collected via phone interview by Customer Research Inc.

ET
Eric T.
Des Moines, IA
Chevrolet Silverado
Verified Customer
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09/24/2016 Category: Service
Eric said they were personable. They were able to get him in right away and didn't charge him for the diagnostic. Everyone was friendly.
This review was collected via phone interview by Customer Research Inc.

LA
Larry A.
Des Moines, IA
GMC Terrain
Verified Customer
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09/22/2016 Category: Service
Larry said he has been to this facility before and they've always treated him extremely well.
This review was collected via phone interview by Customer Research Inc.

CL
Chuck L.
Des Moines, IA
Ford Pickup
Verified Customer
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09/16/2016 Category: Service
Chuck said the business has done good work for him.
This review was collected via phone interview by Customer Research Inc.

DP
Dwight P.
Ankeny, IA
Chevrolet Tahoe
Verified Customer
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09/15/2016 Category: Service
Dwight said the business knows what they are doing and they are courteous.
This review was collected via phone interview by Customer Research Inc.

MQ
Mike Q.
Pleasant Hill, IA
Infiniti G37
Verified Customer
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09/02/2016
Consistent, quality workmanship you can count on!
The work I had done was not the usual kind, dropping an Infiniti G37X, but it was handled quickly, in a way that emphasize the kind of work Rusty Smith takes pride in. His entire crew reflects an attitude of quality without exception. I never hesitate to take my cars to Smith Automotive when I need work done.

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