ReScore Reviews™ (18)
I spoke with the cusotmer. Mrs. Mellor brought her vehicle in and the steering light was not on and no codes were stored. The cusotmer had brought the vehicle to another Indepedent garage to have the steering light checked and the Independent garage cleared the codes and reset the light. I explained the situtation to the Mrs. Mellor and she was understanding. Hyundai is more the happy to assist the customer, But we as a dealership cannot replace parts without evidence in what is occuring. Our technician test drove the vehicle, spend quality time in an attempt to diagnose the concern. I called the customer the following day to also check in, to see if the light had returned and recommended that they return as soon as the light does come back on so we can properly diagnose the vehicle. It has been about 1 month and still no signs of the light concern from the customer. Mr. Mellor who i reached out with, has not returned my phone call and have not spoken to.
Thank you for your time
Service Manager spoke with Mr. Irvine-Mcdermott directly on 6/11/2019. Service manager and Mr Irvine-mcdermott had great conversation in regards to experience that is wife had with our Service Advisor. We apoligized for the experience and Service Manager is assisting cusotmer directly with future needs. Cusotmer seemed very pleased with outcome and said he would return for future service. Thank you
Thank you for taking the extra time to rescore your experience!!
Thank you for your business Theresa!! Somersworth Hyundai appreciates you taking the time to fill out the survey. Once again thank you for informing us on your experience.
We apoligize for your inconvience. We appreciate you informing us on the Ladies bathroom situation. The Service Manager has installed a handle for the ladies room stall door so it does close properly now. We also are looking into getting cover lids for our coffee cups so customers can take a to-go cup of coffee or tea. we appreciate your honest review. we cannot improve our level of service without feedback from our clientele. Thank you!!
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