Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

535 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JB
John B.
Kitty Hawk, NC
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2016
Regular maintenance at reasonable price
I have been taking my cars and truck to Soundside for regular maintenance for over 15 years so they have earned my confidence. This week I took my F-150 in for oil change, tire rotation, state inspection and check of the a/c system. All the work was completed at a fair price. They performed a temperature check on the a/c system after discussing the more expensive option of draining and weighing the freon contained in the system. They determined from the temperature check that everything met factory standards so there was no need to drain and replace the freon. This alternative test saved me at least $50.

BT
Brenda T.
Grandy, NC
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2016
Security
Always smiling faces! Appointment times are kept!

PS
Phil S.
Southern Shores, NC
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2016
Great customer service, knowledgeable staff, and mechanics.
Had a number of problems with my vehicle, made arrangements to leave the car with John and when picked the car up all problems were solved. There were numerous problems with the vehicle so it was left at the shop for a week. Darlene kept me updated throughout the week as to the progress that was being made and the cost involved. Been a customer of Soundside for over 10 years and am VERY PLEASED with the service they provide. John is extremely knowledgeable and is more than willing to do everything he can to help repair your vehicle and Darlene is very efficient in handling the customer service and follow up with customers. Together they make a great team and I would (and have) highly recommend them for any car repairs you might have.l

NK
Nick K.
Point Harbor, NC
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2016 Category: Service
Nick said he had a good experience with this business. The employees are professional, courteous, and on time.
This review was collected via phone interview by Customer Research Inc.

SK
Steven K.
Kitty Hawk, NC
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016
Terrain 8/26/16
As always, great service, friendly staff, job done right and on time!

BT
Becky T.
Grandy, NC
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016
Speedy service and friendly staff.
Vehicle inspection was completed in a timely manner.

FB
Felton B.
Jarvisburg, NC
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2016
Excellent John
Always Excellent

CL
Chris L.
Currituck, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2016
Auto Inspection
Always takes are vehicle on time. Just a short wait and we are on our way. Very friendly staff

CO
Carl O.
Harbinger, NC
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016
early morning
Thanks !

JP
Jim P.
Southern Shores, NC
Oldsmobile Cutlass Ciera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016
olds problems
John the olds is running great. We took it to Va and we have been driving it locally no problems. Your guys did a great job. Thank you.

JA
John A.
Kill Devil Hills, NC
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016
New tires
Prompt an efficient service as always

GC
George C.
Grandy, NC
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2016 Category: Service
George said the employees at this business are always nice to him.
This review was collected via phone interview by Customer Research Inc.

LV
Lindsey V.
Powells Point, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016
Terrific
I had made an appointment for 1100 and was out by 1130. Had an oil change and tires rotated, and was still in and out quickly. Folks were friendly and easy to talk with, especially being female. Would definitely recommend them to others!!

AB
Alice B.
Kill Devil Hills, NC
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016
Oil change
Speedy and very good service. Thanks Soundside !

LM
Liz M.
Aydlett, NC
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2016 Category: Service
Liz said the service' quote was a little high priced. She would not recommend this business because she has not had enough experiences with them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 08/15/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

John O. from Soundside Automotive responded on 08/19/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.


JK
James K.
Southern Shores, NC
Mercedes-Benz ML500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016
State Inspection
Honored reservation promptly, completed work quickly. Comfortable waiting area.

JA
John A.
Kill Devil Hills, NC
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016
Always ready to help
As usual, a prompt diagnosis and repair got me up and running again

MD
Margie D.
Kitty Hawk, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Margie said the business is efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Harbinger, NC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Spoke with James's wife. She said this business is always polite and do what they say they will do at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Harbinger, NC
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016
The staff all are great
I appreciate the quick service and help when needed