Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

696 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


LJ
La J.
Longview, TX
Chevrolet Suburban
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Spoke with Karen. She said the employees were wonderful. They provided honest work. Their service was good.
This review was collected via phone interview by Customer Research Inc.

FL
Fernando L.
Longview, TX
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2017 Category: Service
Fernando said the customer service was good and they kept following up.
This review was collected via phone interview by Customer Research Inc.

BA
Ben A.
Longview, TX
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Ben said he has to take his vehicle back. They did not fully diagnose the problem.
This review was collected via phone interview by Customer Research Inc.

TF
Tina F.
Ore City, TX
Mitsubishi Outlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Tina said she was unable to use this business because of the cost. She found another unspecified facility that did the work for half the price.
This review was collected via phone interview by Customer Research Inc.

DW
D.J. W.
Longview, TX
GMC Sierra 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
D.J. said this business was pretty good and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

CY
Calvin Y.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Calvin said the staff did a fine job and they charged a reasonable price. Instead of finding him a new radiator, they repaired his old radiator.
This review was collected via phone interview by Customer Research Inc.

CG
Charley G.
Gladewater, TX
Toyota Highlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Charley said he was satisfied with the service this business provided. He appreciated the accommodations they made.
This review was collected via phone interview by Customer Research Inc.

TL
Todd L.
Longview, TX
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2017 Category: Service
Todd said the service was satisfactory.
This review was collected via phone interview by Customer Research Inc.

DV
David V.
Longview, TX
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WT
Wiley T.
Longview, TX
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Wiley said they do good work but it costs a lot. He had to keep calling the business to find out what was going on.
This review was collected via phone interview by Customer Research Inc.

HM
Herbert M.
Longview, TX
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2016 Category: Service
Herbert said the business was very good.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Texas
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2016 Category: Service
Alex said his overall experience was good, but not the best.
This review was collected via phone interview by Customer Research Inc.

MD
Micah D.
Hallsville, TX
Dodge SRT-4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2016 Category: Service
Micah said the business did well but they could do better.
This review was collected via phone interview by Customer Research Inc.

HM
Herbert M.
Longview, TX
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016 Category: Service
Herbert said he likes the attitude of the business and he likes the people and their work.
This review was collected via phone interview by Customer Research Inc.

KM
Kaleb M.
Texas
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2016 Category: Service
Kaleb said the business was fast. They got him in and out immediately.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Marshall, TX
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2015 Category: Service
Lisa said she had a long wait time because the mechanic that was working on her vehicle went to lunch before finishing the repairs.
This review was collected via phone interview by Customer Research Inc.

GB
Gene B.
Longview, TX
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2015 Category: Service
Gene said the business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

JB
JOSEPH B.
Kilgore, TX
Chevrolet Equinox
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2015
Customer Satisfaction!
First time using Spraggins Auto Repair. I did not know what to expect. Since getting our vehicle repaired, I will expect nothing but the best from Tony. I am thinking about taking my truck for some repairs later on this year!!

WP
Will P.
Texas
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2014 Category: Service
Will said the staff at this business is nice and knowledgeable, and they walk him through everything. They tell him what they did and do not make him feel pressured. He stated they make him comfortable.
This review was collected via phone interview by Customer Research Inc.

NW
Nolan W.
Lindale, TX
Chevrolet Corvette
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2014 Category: Service
Nolan said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.