Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

303 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


DE
DELICIA E.
Crownsville, MD
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018
Customer service
A couple of lights are on that wasn't before I will need to bring my vehicle back .....but I loved the service.

RP
ROBERT P.
Annapolis, MD
Mercedes-Benz C240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Honest. Will always tell you whar’s wrong and not add-on
They are good, quick, and honest.

GM
Greg M.
Maryland
Mazda CX-9
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Greg said this business is fixing an old vehicle, keeping it running , not really resolving anything just keeping it going. He is a long time customer.
This review was collected via phone interview by Customer Research Inc.

KM
KATIE M.
Severna Park, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Great service and friendly staff
Todd was very accommodating with fitting me in last minute before a trip. I will definitely give this place my business.
Jim and M. from Stauffers Auto Service responded on 09/23/2018

Thankyou, we will be there for you!

Stauffers Auto
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank you for the business Katie! We look forward to seeing at your next service!

Stauffers Auto

TS
Teresa S.
Severn, MD
Toyota Camry Solara
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Teresa said the check engine light came back on. She stopped back by yesterday. So, its off. The $1000 payment went through twice. It will be a week tomorrow and the extra payment still has not fallen off. This put her account over. Overall, they are very nice. She'll go back. Her brother maybe calling to take his vehicle in.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Hello Teresa,

We are sorry to hear about the credit card issue. We will do whatever is needed to help you resolve this issue. However, we are please to hear you are happy with our work and will be returning. We look forward to seeing you and your borther soon!

Stauffers Auto

TR
Tiona R.
Owings Mills, MD
Pontiac Aztek
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Tiona said she still has issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Hello Tiona,

We are sorry to hear you are still having issues with your vehicle, we would be more than happy to take a look at it.

Stauffers Auto

JB
Jodie B.
Odenton, MD
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Always great service
Jim and his employees are always courteous, professional and take great care in their services and servicing your vehicle.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank you for the kind words Jodie, we always appricate the business!

Stauffers Auto

CC
Courtney C.
Millersville, MD
Chevrolet Trax
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Courtney said it was the fastest oil change she has ever had and she recommended her mother to go there.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

We are happy to hear you are pleased with our work. We look forward to seeing you at your next service!

Stauffers Auto

CA
Claudia A.
Pasadena, MD
Honda Civic Cpe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2018 Category: Service
Claudia said her experience was average, but she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Hello Claudia,

We are pleased to hear you would recommend us, Thank You! If there is anything we can do to make your experiences better, please by all means let us know! 

Stauffers Auto

BW
Brittany W.
Glen Burnie, MD
Hyundai IONIQ HYBRID
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Brittany said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank You!

Stauffers Auto

SG
Suzanne G.
Annapolis, MD
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Suzanne said they have switched to this business for both their vehicles, because they really like the service they receive.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank You, we appriciate your business! 

Stauffers Auto

EA
Eddie A.
Millersville, MD
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Eddie said he got a convenient appointment time. The staff was polite and friendly. The work was done correctly, and he had no issues.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank You, We appreciate the business 

Stauffers Auto

RL
Rebecca L.
Maryland
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Rebecca said she was confident in the staff. Everyone especially Chris went out of their way to accommodate her older vehicle. They helped her keep up the maintenance on it.
This review was collected via phone interview by Customer Research Inc.
Jim and M. from Stauffers Auto Service responded on 09/24/2018

Thank You!

Stauffers Auto

MP
Mike P.
Derwood, MD
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mike said the mechanic did a great job and his vehicle was clean. He also said the mechanic didn't try to find other problems and charge him for it.
This review was collected via phone interview by Customer Research Inc.

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Aaron H.
Brooklyn, MD
Volkswagen New Beetle Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Aaron said, the last service he had done did not completely make him happy and he is selling the vehicle.
This review was collected via phone interview by Customer Research Inc.

KS
Kara S.
Gambrills, MD
Mercedes-Benz E500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Kara said so far all is good with the service.
This review was collected via phone interview by Customer Research Inc.

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Rob A.
Millersville, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
The Best
Another cylinder gone bad in my BMW, had me in & out in 30 minutes. 348,000 miles & counting, largely thanks to these guys!

CB
Clarence B.
Maryland
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Clarence said the business picked up his vehicle on a Sunday and offered to bring it back.
This review was collected via phone interview by Customer Research Inc.

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William L.
Severna Park, MD
Mercedes-Benz C280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Andrea M.
Glen Burnie, MD
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Andrea said when she arrived she was told it would take thirty to thirty-five minutes and it took an hour and forty-five minutes to complete the service.
This review was collected via phone interview by Customer Research Inc.