Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

326 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MG
Mark G.
Millersville, MD
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Problem solvers
Always helpful staff which is “part of the solution, not part of the problem”

MP
Mike P.
Derwood, MD
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Mike said they do good work.
This review was collected via phone interview by Customer Research Inc.

WQ
William Q.
Millersville, MD
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
William said the staff did a good job and he's been there before.
This review was collected via phone interview by Customer Research Inc.

JM
Julio M.
Millersville, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Satisfied customer
Courteous attention, convenient schedules, prompt and knowledgeable solution of my car problem

BB
Bill B.
Millersville, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Bill said they made it very simple. They gave good service, they were easy to deal with and their prices are good.
This review was collected via phone interview by Customer Research Inc.

NE
Nick E.
Annapolis, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Nick said they were great,
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Baltimore, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Jeff said he had a positive experience and the service was good.
This review was collected via phone interview by Customer Research Inc.
JIM AND T. from Stauffers Auto Service responded on 12/19/2018

Thanks Jeff and Merry Christmas!

Stauffers Auto

JB
Jim B.
Halethorpe, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
They are very honest
This is my second time bringing my car for a oil change. There very friendly and make you feel at home. The mechanic when he finished with my car explained that he had checked other things and let me know if they needed to be replaced. No pressure from them just letting me know if something needed to be fixed. I will continue to recommend them because I feel there very honest.

TS
Thomas S.
Ellicott City, MD
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Quick and completed Service
The folks at Stauffer’s quickly replaced a windshield washer jet upon my arrival with a very short wait. The jet worked great and I was on my way.

PG
Peggy G.
Severn, MD
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Peggy said the employees were wonderful and very nice. They're now her new mechanics.
This review was collected via phone interview by Customer Research Inc.

RA
Rob A.
Millersville, MD
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
The Best
In & out in a day, everything working well with the stand, hopefully this will stop the leak.

BM
Bobbie M.
Severn, MD
BMW 318i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Bobbie said that the place was friendly, informative, knowledgeable and gave good advice and suggestions.
This review was collected via phone interview by Customer Research Inc.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We appreciate your business!

Stauffers Auto
JIM AND T. from Stauffers Auto Service responded on 12/19/2018

Thanks Bobbie and Happy Holidays

Stauffers Auto

TS
Thomas S.
Ellicott City, MD
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Professional Service
My BMW Z3 was given an oil change and a problem with a windshield washer jet was diagnosed. A new part was ordered immediately. The prices for auto service here are two to three times lesd than a BMW dealer. Suggest you consider service here at Stauffer’s in the future.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

Thanks for the business, we look forward to seeing you soon!

Stauffers Auto

JM
Judith M.
Millersville, MD
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Spoke with Huleo. He said the business always does a good job. They are very pleased with everything.
This review was collected via phone interview by Customer Research Inc.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We are happy to hear you had a good experience. We look forward to seeing you on your next service!

Stauffers Auto

SP
Shirley P.
Severn, MD
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Excellent customer service ,Todd is on top of everything and if there is a problem he will fix it.
I'm very pleased with the service I receive at stauffers.The staff is very friendly and knowledgeable and they go over and beyond to satisfy their customers .I put complete trust in there work .I'm a customer for life .
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We are glad you are happy with our service!

Stauffers Auto

RV
ROBERT V.
Seaford, DE
BMW 528e
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Experts and very reasonable rates
Jim was great to work and negotiate with. Had rust repair and resto done to the subframe of my classic BMW. It looks great. They also swapped a euro spec cyl. head on the block and she runs great. Recommend them to any BMW enthusiast because they have plethora of experience and resources for parts new and used for varying budgets.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We really enjoyed servicing your 528e! We love servicing classics!

Stauffers Auto

Verified Customer
Crofton, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Laid Back But Still Professional
Very clean atmosphere and the workers were easy to talk to and ask questions. They treat you like a friend rather than a customer. The problems that were found while doing an oil change were explained clearly. I would come back to this location.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We are glad you will be returning! Thanks for the business!

Stauffers Auto

FW
Frederick W.
Glen Burnie, MD
Mercedes-Benz 300TE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Oil change
Got a appointment for 11:00 for a oil change. Got there a little late, but was still able to get it done in a reasonable amount of time. As usual got prompt service.

MP
Mike P.
Derwood, MD
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mike said the business did a great job, they were on time and on budget. He stated he would recommend and use them again.
This review was collected via phone interview by Customer Research Inc.
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

Thank you for the business!

Stauffers Auto

RA
Rob A.
Millersville, MD
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
The Best
Timely, honest service as always!
JIM AND T. from Stauffers Auto Service responded on 11/16/2018

We look forward to keeping the old girl on the road!

Stauffers Auto

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