ReScore Reviews™ (10)

ReScore
Overall Rating 3.900002/5Overall Rating 3.900002/5Overall Rating 3.900002/5rating 3.900002rating 3.900002
Original
Overall Rating 1.4/5rating 1.4rating 1.4rating 1.4rating 1.4
93% Would Recommend
100% Business Response
Latest Review 2 days ago
Lynn H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lynn"
Good service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 06:05 PM
Richard M., Service Director at Straub Hyundai responded on 10/17/2017

Lynn. 

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
Linda S. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always have a good experience and we are very pleased with the service and personnel at this dealership.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:11 AM
Richard M., Service Director at Straub Hyundai responded on 10/12/2017

Linda. 

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
Patricia W. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly staff, great SERVICE"
Great staff and service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/09/2017 03:22 PM
Richard M., Service Director at Straub Hyundai responded on 10/09/2017

Patricia.  

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/06/2017 03:26 PM
Richard M., Service Director at Straub Hyundai responded on 10/07/2017

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
Emily F. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service and staff "
Will always do my service with Straub!!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 12:47 PM
Richard M., Service Director at Straub Hyundai responded on 10/07/2017

Emily. 

Thank you for the feedback and review.  

Rick Maine
Service Director
304-233-2222 ext 330
Verified Customer ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change satisfied"
Have no complaints.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 03:26 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slow oil change"
Took too long. No one let me know vehicle service was complete.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 03:26 AM
Richard M., Service Director at Straub Hyundai responded on 10/06/2017

Thank you for the review.  

I am sorry to hear that your service visit was below expectations.  I  would like to hear more about your service visit.  Please contact me at the information provided below.  

Rick Maine
Service Director
304-233-2222 ext 330
Dorothy R. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstandding employees!!!"
I could drive 20 minutes to my nearest Hyundai dealership, but instead I drive 1.5 hrs to Straub. It didn't matter that I didn't buy my car there, I bought it in KY, they treated me as if I bought it there. Their service department is the best and their employees are great. They explain everythig that they do to your vehicle, and let you know beforehand if there is some other service that your car needs. They washed the car when it was done!!! And Kevin, who works at the service desk, is WONDERFUL!!! I can assure you that my next car purchase will be from Straub.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/05/2017 07:28 AM
Richard M., Service Director at Straub Hyundai responded on 10/05/2017

Dorothy


Thank you for the review and kind words. We appreciate your business and loyalty!!

Rick Maine
Service Director
304-233-2222 ext 330
THOMAS S. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very happy with Sales and Service"
I have been buying my vehicles from Straubs for years. My first was a 1969 Pontiac GTO.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 12:39 PM
Richard M., Service Director at Straub Hyundai responded on 10/04/2017

Thomas

Thank you for the review & Thank you for your business.

Rick Maine
Service Director
304-233-2222 ext 330
William K. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch work"
Always the best
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 10:29 AM
Richard M., Service Director at Straub Hyundai responded on 10/04/2017

William


Thank you for taking the time to complete this review. We appreciate your kind words. I will be sure to share your feedback with our service team.

Rick Maine
Service Director
304-233-2222 ext 330
MARJORIE B. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, Friendly, Efficient service"
Took my car in for check-up, oil change etc. Was handled very quickly and efficiently. Employees were friendly. Car was waiting for me when I got back, right next to the door in the shade. Couldn't ask for better experience.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 10:03 AM
Richard M., Service Director at Straub Hyundai responded on 10/04/2017

Marjorie


Thank you for the review and kind words. We hope you like your new Sonata!!

Rick Maine
Service Director
304-233-2222 ext 330
Amy P. on 09/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Wonderful service"
Great service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/26/2017 03:44 AM
Richard M., Service Director at Straub Hyundai responded on 09/26/2017

Amy


Thank  you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
David P. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ride to cables instead of waiting there"
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 07:32 PM
Richard M., Service Director at Straub Hyundai responded on 09/26/2017

David

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
BERYL H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I purchased the car from Freedom Hyundai ofMorgantown, we. I would buy one from Straub."
I would recommend Freedom Hyundai not Straub.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:59 PM
Richard M., Service Director at Straub Hyundai responded on 09/23/2017

Beryl. 

Thank you for the review.   

Rick Maine
Service Director
304-233-2222 ext 330
Brent C. on 09/20/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil change"
Friendly, needs to pay better attention to detail
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:46 PM
Richard M., Service Director at Straub Hyundai responded on 09/21/2017

Brent.

Thank you for taking the time to provide us with a review and feedback. I am sorry to hear that your visit was less than favorable. I would like to speak with you when you have a few minutes to talk. Please contact myself or Chis at your earliest convenience.

Rick Maine
Service Director
304-233-2222 ext 330
Richard M., Service Director at Straub Hyundai responded on 09/21/2017

Brent

I have spoken to Chris about you visit and concern. He has been informed to have your vehicle detailed at your convenience! Please contact Chris or myself to have this set up..

Thank you again for the feedback and your business.

Rick Maine
Service Director
304-233-2222 ext 330
Donald M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Fast and friendly ( just the Service Garage )
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:18 AM
Richard M., Service Director at Straub Hyundai responded on 09/15/2017

Donald 


Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
EVELYN C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service "
Friendly staff! Got my oil changed & tires rotation & they washed my car in a timely manor...great job guys! No grease or oil on my steering wheel or door like other places...
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 01:26 PM
Richard M., Service Director at Straub Hyundai responded on 09/14/2017

Evelyn

Thank you for the review and kind words. We appreciate your business.

Rick Maine
Service Director
304-233-2222 ext 330
Virginia M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Willing to work with the customer"
They are good about doing everything they cam to make you a good deal.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/14/2017 08:26 AM
Richard M., Service Director at Straub Hyundai responded on 09/14/2017

Virginia


Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Janet H. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and courteous service"
No problems.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 12:58 PM
Richard M., Service Director at Straub Hyundai responded on 09/11/2017

Janet

Thank you for the feedback.

Rick Maine
Service Director
304-233-2222 ext 330
Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and prompt"
Thank you
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/07/2017 05:54 PM
Richard M., Service Director at Straub Hyundai responded on 09/08/2017

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330
Haley C. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Great timing and amazing service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/06/2017 12:23 PM
Richard M., Service Director at Straub Hyundai responded on 09/06/2017

Haley

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330
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