ReScore Reviews™ (10)

ReScore
Overall Rating 3.900002/5Overall Rating 3.900002/5Overall Rating 3.900002/5rating 3.900002rating 3.900002
Original
Overall Rating 1.4/5rating 1.4rating 1.4rating 1.4rating 1.4
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept "
Chris and Ken were the best.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:38 AM
Richard M., Service Director at Straub Hyundai responded on 02/19/2018

Thank you for the feedback and review.

Rick Maine
Service Director
304-233-2222 ext 330
John W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch Service"
They have a great service department
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 11:34 AM
Richard M., Service Director at Straub Hyundai responded on 02/16/2018

John

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330
Francis S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2014 Red Elantra"
Excellent in all ways except I had a tiny paint chip
on the hood that I specifically asked to be touch up,
and it wasn't. otherwise everything was outstanding
as usual.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:07 PM
Richard M., Service Director at Straub Hyundai responded on 02/16/2018

Francis

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Charles S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chuck Shubat"
Excellent service and cordial employees
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/15/2018 12:10 PM
Richard M., Service Director at Straub Hyundai responded on 02/15/2018

Chuck

Thank you for the feedback. 

Rick Maine
Service Director
304-233-2222 ext 330
Carol J. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and tire rotation"
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 01:29 PM
Richard M., Service Director at Straub Hyundai responded on 02/15/2018

Carol

Thank you for the rview.

Rick Maine
Service Director
304-233-2222 ext 330
Suzanne N. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I called and they was able to get me in promptly. "
Straub Hyundai has always been helpful, courteous, and very efficient on getting my vehicle back to me promptly.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/13/2018 04:27 PM
Richard M., Service Director at Straub Hyundai responded on 02/14/2018

Suzanne

Thank you for the review and kind words.
We appreciate your business.

Rick Maine
Service Director
304-233-2222 ext 330
Lee M. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Quick efficient care and personable.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/10/2018 07:51 PM
Richard M., Service Director at Straub Hyundai responded on 02/11/2018

Lee

Thank you for the review  

Rick Maine
Service Director
304-233-2222 ext 330
Peter S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!!"
Quick service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 06:29 PM
Richard M., Service Director at Straub Hyundai responded on 02/10/2018

Peter 

Thank you for the review. 

Rick Maine
Service Director
304-233-2222 ext 330
Ramona R. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledge and kindness "
My experience was great,1st when I consigned for my daughter's car when she graduated from The Ohio State and then when I got my 1st brand new car in October on a 2018 Sonata, Love it
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 05:32 PM
Richard M., Service Director at Straub Hyundai responded on 02/10/2018

Romona

Thank you for the review   We hope you are enjoying your new car.

Rick Maine
Service Director
304-233-2222 ext 330
Peggy C. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BODY SHOP REPAIR"
THE EMPLOYEES WERE VERY FRIENDLY AND HELPFUL WITH THE INSURANCE CLAIM AND THE CAR RENTAL. THE CAR LOOKS GREAT. HOWEVER, THEY DO NOT CALL AND LET YOU KNOW IF THE CAR IS GOING TO BE AS PROMISED. I CALLED AT 3:00 TO LEARN THAT IT WASN'T GOING TO BE DONE AND ASSURED ME IT WOULD BE THE NEXT DAY. AGAIN, I HAD TO CALL TO CONFIRM IT WAS DONE. FOR WORKING PEOPLE THAT HAVE TO MAKE ARRANGEMENTS TO LEAVE WORK AND RETURN THE RENTAL CAR FIRST, IT WOULD BE NICE IF COMMUNICATION WAS A LITTLE BETTER.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:16 AM
Richard M., Service Director at Straub Hyundai responded on 02/07/2018

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Sheila S. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Very personable and attentive customer service
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 06:59 AM
Richard M., Service Director at Straub Hyundai responded on 02/07/2018

Sheila

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Lynette A. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great rate for oil change. Love that they offer rental vehicles for repair work. Not everyone can be without their car for a period of time
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 06:44 AM
Richard M., Service Director at Straub Hyundai responded on 02/07/2018

Lynette

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Debbie M. on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and free car wash"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/04/2018 07:28 PM
Richard M., Service Director at Straub Hyundai responded on 02/05/2018

Debbie

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Jason N. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil changed"
quick, fast and polite .. love it thanks
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 01/30/2018 05:22 PM
Richard M., Service Director at Straub Hyundai responded on 01/31/2018

Jason

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Bachubhai S. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Everything was in timely manner they were very professional thank you
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 01/26/2018
Service Type: Repair
Review Created: 01/30/2018 05:08 PM
Richard M., Service Director at Straub Hyundai responded on 01/31/2018

Bachubhai

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330
Kevin C. on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff!"
Excellent service!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/22/2018
Service Type: Maintenance
Review Created: 01/29/2018 02:30 AM
Richard M., Service Director at Straub Hyundai responded on 01/29/2018

Kevin,

Thank you for taking the time to complete this review. We appreciate your business.
We hope that you are enjoying your new Hyundai!

Rick Maine
Service Director
304-233-2222 ext 330
Patricia C. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service personnel is always friendly and helpful."
They are always so nice and helpful. You never have to wait very long. It's a pleasure to go there.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/26/2018 09:59 AM
Richard M., Service Director at Straub Hyundai responded on 01/26/2018

Patricia

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Yvonne B. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people make it great"
The people hands down, make it a good place to utilize. From the smile on the service writers face when I walked in, to the tech that took the time to come speak to me and finally the fact that they washed the road salt off of it when they were finished with their work. I only use them for all my auto work. I now have my husband using them for his GMC.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 01/20/2018
Service Type: Maintenance
Review Created: 01/25/2018 12:19 PM
Richard M., Service Director at Straub Hyundai responded on 01/25/2018

Yvonne 
Thank you for taking the time to complete the review.  We appreciate the kind words and feedback. 

Our employees truly make it great   

Rick Maine
Service Director
304-233-2222 ext 330
Janet K. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are always prifesdional"
They also wash my car for me. It is a big deal because I can't do car washes. Thanks
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/19/2018 04:20 PM
Richard M., Service Director at Straub Hyundai responded on 01/21/2018

Janet  

Thank you for the review   

Rick Maine
Service Director
304-233-2222 ext 330
Elizabeth M. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall visit"
Friendly and comfortable atmosphere Friendly staff.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 02:30 AM
Richard M., Service Director at Straub Hyundai responded on 01/18/2018

Elizabeth

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
Displaying Review 1 - 20 of 401 in total