Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

506 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.2142864/5Overall Rating 4.2142864/5Overall Rating 4.2142864/5Overall Rating 4.2142864/5rating 4.2142864
Original
Overall Rating 1.4999971/5rating 1.4999971rating 1.4999971rating 1.4999971rating 1.4999971
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


NK
Nora K.
Wheeling, WV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service and personnel
Friendly and concerned service personnel; also completed in an amazing short period of time. Very thankful to have my car looking brand new. Excellent repair work!!
Richard M., Service Director from Straub Hyundai responded on 09/20/2018

Nora 

Thank you for the review and kind words. 

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Glen Dale, WV
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service review...
Have always had good and friendly service when dealing with Straub Hyundai during purchase and routine maintenance.
Richard M., Service Director from Straub Hyundai responded on 09/19/2018

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

SN
Suzanne N.
Triadelphia, WV
2014 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
friendly and time efficient
very friendly, helpful, and time of wait wasn't long
Richard M., Service Director from Straub Hyundai responded on 09/17/2018

Suzanne

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

BC
Brent C.
Wheeling, WV
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Oil change
Straub always does a wonderful job.
Richard M., Service Director from Straub Hyundai responded on 09/17/2018

Brent

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RL
Richard L.
Cambridge, OH
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
a good place to do business
This dealer does a good job on service work at a fair price.
Richard M., Service Director from Straub Hyundai responded on 09/10/2018

Richard

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

GD
Gail D.
Toronto, OH
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
scheduled mauntenance to fit my schedule.
My granddaughter brought the car in for maintenance. states that she was treated very kind. She was able to bring vehicle on her schedule. They informed her of what was checked on the Accent with the oil change.
Richard M., Service Director from Straub Hyundai responded on 09/07/2018

Gail

Thank you for the review and feedback. We hope that your granddaughter is enjoying her new vehicle.

Rick Maine
Service Director
304-233-2222 ext 330

PC
Patricia C.
Valley Grove, WV
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Good Service
The service department is always friendly and helpful with any job I need. They inform me of any problem that needs taken care of at this time. I will always get my car serviced there.
Richard M., Service Director from Straub Hyundai responded on 09/05/2018

Patricia

Thank you for the feedback and review.

Rick Maine
Service Director
304-233-2222 ext 330

RD
Rebecca D.
Wheeling, WV
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Quick, polite service
No waiting, fast service, polite service personnel
Richard M., Service Director from Straub Hyundai responded on 09/04/2018

Rebecca 

Thank you for the feedback and review.  

Rick Maine
Service Director
304-233-2222 ext 330

MC
Mary C.
Moundsville, WV
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018 Category: Service
Love the sero
Love the service
Richard M., Service Director from Straub Hyundai responded on 09/04/2018

Mary

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Dillonvale, OH
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
First oil change
On time and they even washed my car!
Richard M., Service Director from Straub Hyundai responded on 08/30/2018

Melinda

Thank you for taking the time to complete this review.


Rick Maine
Service Director
304-233-2222 ext 330

JK
Jeffrey K.
Wheeling, WV
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Service
x
Richard M., Service Director from Straub Hyundai responded on 08/26/2018

Jeffery 
Thank you for the review. 

Rick Maine
Service Director
304-233-2222 ext 330

DH
David H.
Wheeling, WV
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Easy to work with.
Usually not a fan of dealers for maintenance out of warranty but Straub's has been very easy and affordable to work with.
Chris P. from Straub Hyundai responded on 08/15/2018

Thank you for the review...

 

Rick Maine
Service Director
304-233-2222 ext 330


RB
Rebecca B.
Martins Ferry, OH
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Hyundai service
Had my Tuscon in for an oil change and tire rotation. As always, quick and courteous service. 5 stars!!
Chris P. from Straub Hyundai responded on 08/14/2018

Thank you for the review...

 

Rick Maine
Service Director
304-233-2222 ext 330


BB
Beth B.
Adena, OH
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Straub Automotive
Straub's service is simply the Best. Explain what may need to be done. Follow through after the service. Would not go any other place. Have dealt with other dealers over the years. Straub Automotive towers above the rest plain and simple. Been going to Straub's for nearly 20 years. What else can I say.
Richard M., Service Director from Straub Hyundai responded on 08/07/2018

Beth

Thank you for the feedback and kind words. We appreciate your business as always.

Rick Maine
Service Director
304-233-2222 ext 330

PS
Peter S.
Wheeling, WV
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Satisfied Sonata
Car has been very good and the service has been excellent. Service is less expensive, than if I did it myself.
Richard M., Service Director from Straub Hyundai responded on 08/06/2018

Peter

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

LS
Linda S.
Moundsville, WV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Excellent Service
Fast, dependable, friendly service. Easy scheduling, online or by calling, convenient, reliable service.
Richard M., Service Director from Straub Hyundai responded on 07/28/2018

Linda 

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330

JM
James M.
Powhatan Point, OH
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
ok
ok
Richard M., Service Director from Straub Hyundai responded on 07/24/2018

James

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

DB
Dorothy B.
Moundsville, WV
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Straub
Your service department always does a great job.
Richard M., Service Director from Straub Hyundai responded on 07/21/2018

Dorothy

Thank you for the review.  

Rick Maine
Service Director
304-233-2222 ext 330

MD
Margaret D.
Moundsville, WV
2012 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
people were knowledgeable..answered questions without making me feel stupid
I bought my vehicle at your Hyundai at the highlands a year ago..I heard good reviews about your service and you had the vehicle I wanted...I had felt with a local dealership in the past many years and eventually didn't trust them...this winter I dealt w Glendale straub..will not go back there!
Richard M., Service Director from Straub Hyundai responded on 07/19/2018

Thank you for the review   

Rick Maine
Service Director
304-233-2222 ext 330

JH
James H.
Saint Clairsville, OH
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Sales Associate
We have leased 2 cars from Straub. Evan Snodgrass helped us both times. He is knowledgeable about the vehicles, friendly and always willing to help. We couldn't be happier!
Richard M., Service Director from Straub Hyundai responded on 07/21/2018

James  

Thank you for the review and feedback.  

Rick Maine
Service Director
304-233-2222 ext 330