Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

602 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.2941135/5Overall Rating 4.2941135/5Overall Rating 4.2941135/5Overall Rating 4.2941135/5rating 4.2941135
Original
Overall Rating 1.7058824/5rating 1.7058824rating 1.7058824rating 1.7058824rating 1.7058824
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


BB
Beth B.
Adena, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Straub Automotive
Straub's is the BEST. They have taken care of us for nearly 20 years in all types of circumstances. We have bought about 10 vehicles from Hyundai, Honda, and Nissan lines.
Richard M., Service Director from Straub Hyundai responded on 02/21/2019

Beth

Thank you for the review and kind words. We always enjoy seeing you all!!

Rick Maine
Service Director
304-233-2222 ext 330

DH
Darla H.
Follansbee, WV
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Always great service
once again, great, attentive service!
Richard M., Service Director from Straub Hyundai responded on 02/20/2019

Darla

Thank you for the feedback and review.

Rick Maine
Service Director
304-233-2222 ext 330

JM
James M.
Powhatan Point, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
service
ok
Richard M., Service Director from Straub Hyundai responded on 02/20/2019

James


Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

RB
Rebecca B.
Martins Ferry, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Valentine Day service
Went in for a routine oil change and left with a clean car!! :)
Richard M., Service Director from Straub Hyundai responded on 02/18/2019

Rebecca

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

AC
Andrew C.
Wheeling, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service Deoartment
Service Department is very good.
Richard M., Service Director from Straub Hyundai responded on 02/18/2019

Andrew

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

NA
Norman A.
Littleton, WV
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Freindly
Thanks to these roads had to have alianment done Other than that oil change / tire rotation
Richard M., Service Director from Straub Hyundai responded on 02/18/2019

Norman

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

BQ
Bob Q.
Saint Clairsville, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
service
cordial and knowledgeable
Richard M., Service Director from Straub Hyundai responded on 02/18/2019

Bob

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

KC
Kevin C.
Wheeling, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Fantastic staff!!
The sales and service staff are the BEST!
Richard M., Service Director from Straub Hyundai responded on 02/16/2019

Kevin  

Thank you for taking the time to complete this review.  We appreciate the kind words and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

VM
Virginia M.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
They are efficient and friendly.
Always satisfied when i leave the dealership. They wait on you right away and never have done anything wrong in the 8 years I've gone there.
Richard M., Service Director from Straub Hyundai responded on 02/16/2019

 Virginia 

Thank you for the review and feedback. We appreciate your business and loyalty  

Rick Maine
Service Director
304-233-2222 ext 330

GT
Gale T.
Steubenville, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Staff
The staff excellent
Richard M., Service Director from Straub Hyundai responded on 02/14/2019

Gale

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

KK
Kristin K.
Wheeling, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Amazing Service!
I always have the best service! These guys go out of their way to make sure to provide the optimal service every time! I highly recommend them to any and everyone in and around the Ohio Valley!
Richard M., Service Director from Straub Hyundai responded on 02/13/2019

Kristin

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

MB
Michael B.
Wheeling, WV
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Everyone is very friendly and willing to answer questions or address any concerns you have
After voicing our concerns regarding the cost of our last service call I received a prompt e-mail advising someone would be in calling soon to speak with us. We received the call within an hour and was advised we had been overcharged due to a system glitch and a refund was issued.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2019 Category: Service
Service visit
I left comments
Richard M., Service Director from Straub Hyundai responded on 02/11/2019

Michael

We have reviewed your invoice and would like to speak with you in greater detail.
A staff member will be contacting you shortly.

Rick Maine
Service Director
304-233-2222 ext 330

MS
Mark S.
Moundsville, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Friendly,professional service.
Very impressed with this dealership.
Richard M., Service Director from Straub Hyundai responded on 02/08/2019

Mark 

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Bellaire, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
February oil change/check up
I've always been happy with the service I've received but this time I felt the vehicle was not checked over well enough for the noise it's making.
Richard M., Service Director from Straub Hyundai responded on 02/05/2019

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

JE
Judith E.
Wellsburg, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
5000 Check Up
Service was professional and expedient. I appreciated the car wash following the inspection and oil change.
Richard M., Service Director from Straub Hyundai responded on 02/05/2019

Judith

Thank you for the review. We hope that you are enjoying your new Sonata.

Rick Maine
Service Director
304-233-2222 ext 330

GS
Gary S.
Cameron, WV
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Customer service
All smiling and works well with our service needs. Both my sisters now own Hyundai .
Richard M., Service Director from Straub Hyundai responded on 02/05/2019

Gary

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Bellaire, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great Service
Great Service, friendly employees.
Richard M., Service Director from Straub Hyundai responded on 02/05/2019

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RT
Robert T.
Woodsfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Excellent service
Just doing this review to keep people out of trouble. Corporate gives the dealers a hard time if they do not get 5 star reviews from everyone they are sent too. It is a shame because they really do a great job of helping you in any way they can.
Richard M., Service Director from Straub Hyundai responded on 02/05/2019

Robert

Thank you for the review. We appreciate your time and your business.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Bellaire, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Great service
Had to take my car in for service. Staff was very friendly and knowledgeable and explained issue with car well. Service was very efficient with no long wait involved.
Richard M., Service Director from Straub Hyundai responded on 02/04/2019

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

CP
Cassandra P.
Wheeling, WV
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Good service
Needed the driver's door lock replaced. Part arrived quickly, service appointment made for my convenience, and the work was done promptly. Everything seems to be working properly now.
Richard M., Service Director from Straub Hyundai responded on 02/04/2019

Cassandra

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330