Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

716 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.3999955/5Overall Rating 4.3999955/5Overall Rating 4.3999955/5Overall Rating 4.3999955/5rating 4.3999955
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


TE
Tina E.
Weirton, WV
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
The service from everyone is always great
I always have a wonderful experience at Straub. The service is wonderful

KO
Kathryn O.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Treats customers well
They always take care of my problem.

Verified Customer
Barnesville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Sensor
Did great work and were timely with the issue.
Richard M., Service Director from Straub Hyundai responded on 06/14/2019

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

KC
Kevin C.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Staff!
Fantastic service!
Richard M., Service Director from Straub Hyundai responded on 06/14/2019

Kevin  

Thank you for the review. It’s always good to see you!!

Rick Maine
Service Director
304-233-2222 ext 330

KG
Karen G.
Wheeling, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Service
This was my first experience with the Hyundai Division at Straub's. They were courteous and very thorough in examining my vehicle in addition to the oil change. There was no pressure to have additional work performed, but I was able to plan for upcoming maintenance based on their recommendations.
Richard M., Service Director from Straub Hyundai responded on 06/14/2019

Karen 

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

KR
Kim R.
Woodsfield, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
their people & service. Hyundai's vehicles are well made.
Their people & service. Hyundai's vehicles are well made.
Richard M., Service Director from Straub Hyundai responded on 06/14/2019

Kim

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CG
Chelsea G.
Wheeling, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Quick service
Straub Hyundai does all they can to be speedy and efficient.
Richard M., Service Director from Straub Hyundai responded on 06/14/2019

Chelsea 

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CP
Cassandra P.
Wheeling, WV
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great service
I trust these guys to take good care of my Santa Fe and make sure that the services they suggest are necessary to keep my car running in top shape.
Richard M., Service Director from Straub Hyundai responded on 06/11/2019

Casandra

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

RT
Robert T.
Woodsfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Service work
Had scheduled service on my Sonata. Arrived and in and out much quicker than expected. Thanks Ken for getting me in and out so fast. Recommend Straub Hyundai highly for service work.
Richard M., Service Director from Straub Hyundai responded on 06/11/2019

Robert

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Adena, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Straub Automotive
Straub's has provided excellent service over the years. They have been consistent under all circumstances. Would not go anywhere else.
Richard M., Service Director from Straub Hyundai responded on 06/11/2019

Thank you for the review. We appreciate your business and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

KK
Krista K.
Bellaire, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great staff and great care
Initially took my 2015 Sonata in for software update since it is still under warranty and have been taking my car back since for servicing. Staff is friendly and knowledgeable. They take their time to explain what is going on with my car and what needs to be done to fix it. Service is performed quickly and efficiently.
Richard M., Service Director from Straub Hyundai responded on 06/10/2019

Krista

Thank you for the feedback and review.

Rick Maine
Service Director
304-233-2222 ext 330

CB
Christopher B.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Oil change
This place is very knowledgeable and courteous to all. They make a point to get you done and out in a reasonable time frame. They are always helpful to me too.
Richard M., Service Director from Straub Hyundai responded on 06/05/2019

Christopher

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Glen Dale, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Hyundai service
Always quick and pleasant.
Richard M., Service Director from Straub Hyundai responded on 06/05/2019

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CH
Casey H.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Ken makes Straub’s service great! He always is helpful and very friendly.
Ken is amazing! I had car troubles with my Elantra and he made my entire experience with the service department enjoyable! I will be back just because of how great he is!
Richard M., Service Director from Straub Hyundai responded on 06/05/2019

Casey

Thank you for the the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

TG
Terri G.
Wheeling, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Awesome Dealership
Everytime I go to Straub's, I am always greeted with a smile. Everyone that works there are very kind, friendly and always happy to help.
Richard M., Service Director from Straub Hyundai responded on 06/05/2019

Terri

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

SK
Sue K.
Wheeling, WV
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
GOOD SERVICE, FRIENDLY STAFF
I ALWAYS RECEIVE EXCELLENT SERVICE FROM THE FRIENDLY STAFF AT STRAUB
Richard M., Service Director from Straub Hyundai responded on 06/05/2019

Sue

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

MM
Melissa M.
Wheeling, WV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Customer service is great!
Any time I have had a problem with my car, everyone is very nice. Customer service is where it starts and you all have done a great job!
Richard M., Service Director from Straub Hyundai responded on 06/03/2019

Melissa

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Saint Clairsville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Good job
The associates were polite, friendly & patiently answered all of our questions.
Also service was Completed within a reasonable amount of time. Thank you!
Richard M., Service Director from Straub Hyundai responded on 06/03/2019

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RT
Robert T.
Woodsfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Excellent service
Have always had great experience at Straub Hynudai. Will continue my relationship with them.
Richard M., Service Director from Straub Hyundai responded on 06/03/2019

Robert

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CH
Carlie H.
Wheeling, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Quick and Easy
Took my vehicle in for an oil change. Right before the appointment, I found paint splattered down the side of my vehicle. I mentioned it to the employee at the service desk. He was super friendly, came out and took a look at it, and told me they would take care of that as well. The service department completed the oil change and paint removal in the time that it would have taken other places to complete just one of those tasks. Employees are personable and even remembered me from when I bought the vehicle.
Richard M., Service Director from Straub Hyundai responded on 05/30/2019

Carlie

Thank you for the review and kind words. We hope that you are enjoying your new Kona!!

Rick Maine
Service Director
304-233-2222 ext 330