Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 843 Reviews )

ReScore Reviews™ (23)

ReScore
Overall Rating 4.4782604/5Overall Rating 4.4782604/5Overall Rating 4.4782604/5Overall Rating 4.4782604/5rating 4.4782604
Original
Overall Rating 2.0434809/5Overall Rating 2.0434809/5rating 2.0434809rating 2.0434809rating 2.0434809
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


LE
Lynn E.
Wheeling, WV
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Always helpful and kind
Want to deal with friendly, courteous staff...visit Straub Hyundai at The Highlands!
Richard M., Service Director from Straub Hyundai responded on 11/16/2019

Lynn

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

JD
James D.
Wheeling, WV
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Top notch effort
The constantly perform service professionally & expediently & with friendly attitude.
Richard M., Service Director from Straub Hyundai responded on 11/12/2019

James

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

WG
William G.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Wwwwwwwwe
Zzzzzxxxx
Richard M., Service Director from Straub Hyundai responded on 11/12/2019

William

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CP
Calleen P.
Saint Clairsville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
.
.
Richard M., Service Director from Straub Hyundai responded on 11/11/2019

Calleen

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

JH
Janet H.
Moundsville, WV
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Fast and polite service
Told Ken O. my issues with my car, & other things I wanted done. He is always courteous to me & to other customers. Another fellow (I didn't get his name) let me know when my car was done & explained what they did, I paid & I was on my way home. He was very polite also. Both these guys should be recognized by Straub and are an asset to your company.
Richard M., Service Director from Straub Hyundai responded on 11/07/2019

Janet 

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great Place
Straub has good, quick service. Great people.
Richard M., Service Director from Straub Hyundai responded on 11/07/2019

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

MT
Mary T.
Martins Ferry, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service
I was having some air pressure trouble with my driver side front tire. I called and was immediately given an appointment. I had a warning signal that I wasn’t familiar with. He explained the issue. It was fixed quickly. Always friendly and courteous.
Richard M., Service Director from Straub Hyundai responded on 11/06/2019

Mary

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RT
Robert T.
Woodsfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Service work
Great as usual
Richard M., Service Director from Straub Hyundai responded on 11/06/2019

Robert

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CB
Christopher B.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Oil change
I got right in for my oil change and it took no time at all for them to do it. The service advisor was great.
Richard M., Service Director from Straub Hyundai responded on 11/05/2019

Christopher

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Morgantown, WV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Quick service
I was in and out the door quickly no long waiting!!
Richard M., Service Director from Straub Hyundai responded on 11/04/2019



Thank you for the review and the feedback.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Glen Dale, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great Service
My family and I have continuously gone to Straub for a vechicle maintenance. Wonderful staff and excellent service. Highly recommended.
Richard M., Service Director from Straub Hyundai responded on 11/04/2019

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

YB
Yvonne B.
Wellsburg, WV
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Very friendly
They got my car in and out quickly and they were very nice
Richard M., Service Director from Straub Hyundai responded on 10/30/2019

Yvonne

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

TK
Timothy K.
Follansbee, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Quick service.
Hyundai was able to get my car in quickly and provide the best service.
Richard M., Service Director from Straub Hyundai responded on 10/30/2019

Timothy

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

ER
Edith R.
Moundsville, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Not sure what this is?
Great friendly service
Richard M., Service Director from Straub Hyundai responded on 10/30/2019

Edith

Thank you for taking the time to complete this review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Wheeling, WV
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Friendly people
Always greeted with a smile.
Richard M., Service Director from Straub Hyundai responded on 10/29/2019

Thank you for the review and the kinds words.

Rick Maine
Service Director
304-233-2222 ext 330

TG
Terri G.
Wheeling, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great Service
Always very good service!!
Richard M., Service Director from Straub Hyundai responded on 10/28/2019

Terri

Thank you for the review and kind words!

Rick Maine
Service Director
304-233-2222 ext 330

CF
Connie F.
New Martinsville, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Clean waiting area
Service provided was as requested
Richard M., Service Director from Straub Hyundai responded on 10/28/2019

Connie

Thank you for taking the time to complete this review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Tiltonsville, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
L Cross
Great experience all way around. My sales person the best ever and so helpful and attentive. Kylie, you rock😁👏🏻
Richard M., Service Director from Straub Hyundai responded on 10/23/2019



Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

JP
Jay P.
Wellsburg, WV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
quick service
service was done in a timely matter
Richard M., Service Director from Straub Hyundai responded on 10/22/2019

Jay

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RB
Rebecca B.
Martins Ferry, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Terrific Service
Always prompt on service. In and out quickly and always satisfied.
Richard M., Service Director from Straub Hyundai responded on 10/21/2019

Rebecca

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330