Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

570 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 1.6250038/5rating 1.6250038rating 1.6250038rating 1.6250038rating 1.6250038
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


TG
Terri G.
Wheeling, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Awesome Dealership
Friendly Staff, Clean, oil change done in a timely manor.
Richard M., Service Director from Straub Hyundai responded on 01/18/2019

Terri

Thank you for the feedback.

Rick Maine
Service Director
304-233-2222 ext 330

JG
Jeremie G.
Wheeling, WV
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The service team was very nice and effective
I felt the price I paid for the service and parts was well worth it, and I was happy with the total and the wait time. I was quoted a time and my car was finished a whole hour early. The attendant at the front desk was very professional and friendly, and as far as I can tell the technician did a great job as well.
Richard M., Service Director from Straub Hyundai responded on 01/18/2019

Jeremie

Thank you for the review and feedback. We appreciate the kind words and your business.

Rick Maine
Service Director
304-233-2222 ext 330

AE
Ashley E.
Wheeling, WV
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Super Nice Staff
The staff at Straub Hyundai are why I go to them for almost any car service. They are so nice, and I appreciate how they explain everything to me even though I don't understand anything about cars. They don't talk to me like I'm stupid for not knowing. They just explain the best they can and are not condescending about it. I trust them and feel comfortable with them.
Richard M., Service Director from Straub Hyundai responded on 01/18/2019

Ashley

Thank you for the review and kind words. We appreciate your business.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
CB
They are knowledgeable and very courteous every time I come there.
Richard M., Service Director from Straub Hyundai responded on 01/18/2019

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

KM
Kama M.
Yorkville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Personnel and service
Great personnel and service.
Richard M., Service Director from Straub Hyundai responded on 01/18/2019

Kama

Thank you for your purchase and business. We hope that you LOVE your new Hyundai.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Saint Clairsville, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great Service
Employees were friendly and attentive.
We appreciate them working so efficiently to take care of our needs.
Richard M., Service Director from Straub Hyundai responded on 01/14/2019

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

EM
Elizabeth M.
West Alexander, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Bearings changed.
They did a great job!
Richard M., Service Director from Straub Hyundai responded on 01/14/2019

Elizabeth

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Weirton, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
good place to deal with
was treated very good at straub hyundai . i would recommend straub hyundai to get their auto repairs done there.
Richard M., Service Director from Straub Hyundai responded on 01/14/2019

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

BL
Brenda L.
Clarington, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Oil change
Great service- no waiting time and I left with a clean car.
Richard M., Service Director from Straub Hyundai responded on 01/10/2019

Brenda 

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

JC
Jasmine C.
Wheeling, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great service
The employees are great. They are always prompt.

TT
Terri T.
Powhatan Point, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Excellent service
Overall great service
Richard M., Service Director from Straub Hyundai responded on 01/08/2019

Terri

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

JS
Joseph S.
Wheeling, WV
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Great job
The persons waiting on me were excellent and the work did not take too long at all.
Richard M., Service Director from Straub Hyundai responded on 01/03/2019

Joseph

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

PS
Peter S.
Wheeling, WV
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Happy Hyundai
Attentive and quick.
Richard M., Service Director from Straub Hyundai responded on 01/02/2019

Peter

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

KT
Kathleen T.
West Finley, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Safety and looks
This was my second Elantra I've bought from you. I really liked my first one, but the new one I got 6 months ago is awesome.
The safety bells n whistles are a major plus. The heated seats are a winner and I love my sunroof. Plus the tech makes everything easy to do hands free.
Richard M., Service Director from Straub Hyundai responded on 01/02/2019

Kathleen

Thank you for the kind words and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

LP
Lisa P.
Tiltonsville, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Oil change
Good service experience
Richard M., Service Director from Straub Hyundai responded on 01/02/2019

Lisa

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

BM
Betty M.
Bridgeport, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
urgent service
I took my leased car in because I was having problems with the battery. Ken was friendly, helpful and willing to answer any questions I had. They replaced the defective battery changed my oil without it even being scheduled service. I was in and out in what I considered to be very reasonable time.
Richard M., Service Director from Straub Hyundai responded on 01/02/2019

Betty

Thank you for the feedback and review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Barnesville, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Good service polite staff
As the title says they were very polite and profesional and got me in and out quickly.
Richard M., Service Director from Straub Hyundai responded on 12/26/2018

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

TS
Terrence S.
Saint Clairsville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
jenn was excellent
wanted to get recalls fixed but needed car for vacation also, jen got me in and out quickly, thanks
Richard M., Service Director from Straub Hyundai responded on 12/26/2018

Terrence

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

BW
Brittany W.
Washington, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Great, Friendly Service
The folks at Straub have always taken great car of me and my Sonata. Very helpful and friendly.
Richard M., Service Director from Straub Hyundai responded on 12/23/2018

Brittany 

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

RB
Rory B.
West Liberty, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2018 Category: Service
Way above average
Excellent people in both service and sales
Richard M., Service Director from Straub Hyundai responded on 12/17/2018

Rory

Thank you for the review!

Rick Maine
Service Director
304-233-2222 ext 330