Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

946 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


MB
Mike B.
Kirkland, WA
Audi S5
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06/18/2018 Category: Service
Mike said the staff at this business did a good job.
This review was collected via phone interview by Customer Research Inc.

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STAN H.
Redmond, WA
Jeep Grand Cherokee
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06/17/2018
Excellent Response; Excellent Performance
Summers Automotive consistently performs repairs and service at the A-1 level! Great response time by a very courteous staff, excellent communication about needed work, consistency in getting the job done on, or mostly, ahead of time. The car is always returned with everything in the repair area completely cleaned up. This is an A-Plus company.

AD
Anthony D.
Kirkland, WA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Spoke with Kunkikung. He said the over all service was good and the pricing was reasonable. The mechanics explained everything.
This review was collected via phone interview by Customer Research Inc.

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DEB B.
Woodinville, WA
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Amazing as usual
Honesty, and expertise. What more could you ask for? Unfortunately, both are rare qualities in the auto industry. Don't go anywhere else! Summers is amazing!

KR
Kathleen R.
Kirkland, WA
Mercedes-Benz ML320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Kathleen said she had a good experience.
This review was collected via phone interview by Customer Research Inc.

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Scott E.
Washington
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Scott said the staff was fair, honest and helpful. The business even called him the next day to follow up and see if he needed a vehicle.
This review was collected via phone interview by Customer Research Inc.

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TYLER M.
Kirkland, WA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018
I have been with Summers since 2010. They have always done excellent work.
I have always been pleased with their work. It is a good feeling to be able to trust the company you take your vehicles too.

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GARY E.
Kirkland, WA
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Employees, Service and maintanence.
Great service and excellent work.

JF
Julie F.
Kirkland, WA
Lexus RX 300
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05/24/2018 Category: Service
Julie said the staff was friendly and honest.
This review was collected via phone interview by Customer Research Inc.

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Amanda B.
Seattle, WA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Amanda said everyone was very professional and also the mechanic really took his time with her.
This review was collected via phone interview by Customer Research Inc.

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Carlina M.
Woodinville, WA
BMW 318i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Carlina said she appreciated the employees' good work. They were honest and straight forward. She was satisfied.
This review was collected via phone interview by Customer Research Inc.

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Gina D.
Kenmore, WA
Volvo XC90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Gina said the staff is always amazing.
This review was collected via phone interview by Customer Research Inc.

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TIM H.
Seattle, WA
Chevrolet Corvette
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05/19/2018
Oil change smooth as changing gears!
My car was in and out in under 40 minutes for an oil change can’t beat the price and the friendly service I highly recommend summers as always especially the Corvette people! :) thanks guys!

MO
Marie O.
Kirkland, WA
INFINITI FX45
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Marie said she absolutely loves this business, and the staff. They always take such good care of her and have been over the years. She noticed a couple small scratches in the hood shortly after picking up the vehicle. She is very appreciative and she is unsure what might have happened but hopes the staff could look at it.
This review was collected via phone interview by Customer Research Inc.

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PAUL B.
Kirkland, WA
Ford Econoline Wagon
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05/12/2018
Integrity
On numerous occasions, including last week, I have asked Brian to check a perceived issue on one of my vehicles. He has never charged me for the time he took to examine the condition, whether he was able to find a problem or not. I have pointed out to him that a Dealership would charge for any time spent, and I have offered to pay for time spent, but Brian persists in only charging for actual time in remedy of a problem or failed part. Pretty high integrity in my view.

SH
STAN H.
Redmond, WA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
High-quality long-term maintenance at a very fair price
My 2001 Jeep Grand Cherokee has been in my garage since it was new. It now has 160,000 miles on it and is used regularly as our back-up second car and our travel trailer tow vehicle. It has been serviced regularly and is still very dependable. Summers was asked to evaluate it mechanically and electrically in preparation for a long trip. They completed the evaluation, responded with a recommended list of services, did a test drive to verify a couple of other items, modified the list and completed all the work in two days time. The result was excellent. They were able to locate a long-time noise that was frustrating and which had not been located by two other capable shops. The mechanic communicated regularly to report and verify his findings and solutions. The cost was about what I hoped for, but in today's world did not think my hopes would be fulfilled. I was nicely surprised and pleased with the outcome. And, there were NO surprises when the final bill was handed to me!

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Beriah O.
Kirkland, WA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Beriah said he trusts the business. The manager had integrity, as he was kind enough to walk him through how to fix a door on his vehicle, which saved him a lot of money.
This review was collected via phone interview by Customer Research Inc.

JJ
JACK J.
Kenmore, WA
Ford Explorer
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04/26/2018
Tuneup '92 Ford Explorer
Great job on the Explorer - runs way better!

JL
JENNY L.
Bothell, WA
Ford Focus
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04/26/2018
They kept me in the loop with the repair the entire time! My car is running better than ever after a major job - clutch and transmission.
Everyone was friendly and professional. My questions were answered completely and each time "something additional" came up I was notified and we discussed options. I'm extremely happy with the outcome of the repair! Many thanks!

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Melissa S.
Kirkland, WA
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Melissa said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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