Suntrup Hyundai

Fast and convinient

Had a great experience.

Professional

The service was done quicker than I expected it to take.

Na

I'll keep on coming back

Great customer service

Tim is the best. Even though it took several times to get it right. Tim made sure I was taken care of. He is ALWAYS professional.

Convenience of open late during the week. The service is quick & efficient.

friendly and very competent

Great service in a timely manner!

I scheduled a morning appointment for an oil change and tire rotation. I blocked off my morning because I thought that I would spend it at the dealership. I even brought homework to work on. However, my car was done in less than 2 hours. Great job and great service.

the 2-stars are for the 2 people. Dave handled my services intake, very nice. fair, good communication. Lisa handled my issues after "service" -refunded my $$.
the service itself - always bad. i only brought the car in b/c i thought the A/C issue might be under warranty otherwise i don't bring my car here anymore. (learned my lesson) but i found myself there for A/C, so went ahead & had oil change and tire checked since my TPMS light kept coming on. Nail found in left rear tire- i okayed the charge after Dave notified me. I picked up my car after 5pm. - Car had been there since 8am. When the porter brought it around the TPMS light (still) was on so i drove back into the service bay to ask why- b/c should be off if you fixed the nail in the tire. Service guy- not Dave (he had gone home by now) said he wasn't sure if it was fixed. if i waited 1-2 hours ("we're busy") i could get tire rechecked. You had my car all day so I chose to leave and go elsewhere. Called for refund of the tire fix the next day- that was handled by Lisa, very nice/understanding. She wanted to check with the tech (Aaron) whose name was on my invoice first. she said he is one of their best and wouldn't skip the work. i agreed to let her try to resolve. she called me back and refunded money- she admitted that the tech listed on my paper work had not done the oil change or the tire fix & wasn't sure who did, so she apologized and gave refund no prob. funny they can't remember if they fixed your tire but they always remember to charge you! my car is past the 60k warranty, so i don't have cause to come here anymore but just double check your service if you are still doing business with them.
also i was super sad to hear that Tony Medlin passed away. ( i haven't been in a while) He always handled my car service in the early days of my ownership (2013) and he was very trust worthy and professional. my condolences to your staff, he seemed like a nice guy.

Friendly and very helpful

Jackie is a treasure! Tim was helpful friendly and knowledgeable

The service was performed quickly and correctly the first time. The service advisor was friendly and courteous.

I had to make a repair to a new purchase and Suntrup Hyundai was very professional and put me at ease. They completed the work promptly and notified me every step of the way.

Excellent service!

Tim is fantastic, accommodating with any questions or needs and always provides us with the best service!

Had a 2:15 appointment. Showed up about 15 minutes early. Was taken care of at that point. Did not have to wait the extra 15 minutes. The technician was courteous and professional. We walked next door to get lunch, We were told it would take anywhere from 5 minutes to an hour. We were called within 40 minutes telling us our car was ready. Our technician explained all that was done. Oil change and tire rotation. Car was in good shape. Walked me to the cashier. Extended gratitude that we came to Suntrup for our service, asked if there was anything else he could help us with. The cashier was also very courteous and professional. All in all was a pleasant experience.

Excellent