ReScore Reviews™ (41)

ReScore
Overall Rating 4.5121988/5Overall Rating 4.5121988/5Overall Rating 4.5121988/5Overall Rating 4.5121988/5rating 4.5121988
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Everyone is friendly
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 12:17 PM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Jeffrey K. on 02/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Bad trunk lock"
Trunk lock failed and wouldn't stay shut. I drive straight the dealership without an appointment. They were able to make a warranty replacement while I waited.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 08:06 AM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you Jeffrey, we appreciate your great comments.  Please feel free to offer any suggestions for our improvement.  We strive for 100% customer satisfaction and maybe with your input we can achieve that 5th star.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service "
Service reps are knowledgeable and professional. Tony did an awesome job for us.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/23/2018 05:13 AM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you for your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Polite, answered questions quickly. Service completed in timely manner. Nice waiting area. Reasonable cost. Like that they wash the vehicle.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 07:12 PM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Zinka M. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always take care of me even I don’t have appointment sometime.."
Service crew is great ..feel confident after every services
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 06:42 PM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you Zinka, we appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai

Cynthia C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Tim was awesome and helped me get to work on time. Very nice
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 10:41 AM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you Cynthia, Tim and I appreciate your feedback immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service "
Always very friendly staff that takes care of you.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 10:39 AM
JOHN N. at Suntrup Hyundai responded on 02/23/2018

Thank you, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Ruelette J. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Fast service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 05:53 AM
JOHN N. at Suntrup Hyundai responded on 02/22/2018

Thank you Ruelette, we appreciate your feedback. 
John Norris
Service Manager
Suntrup Hyundai

Daniel H. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make it right"
I had a problem with a vehicle I purchased just two months ago. I expected it to be a challenge, or at least a pain, to get the issue resolved. I went in to see what they would do on a busy holiday Monday. Every single person I interacted with took the time to make sure I was being helped. In the end they actually were very apologetic and bent over backwards to fix the issue, on the spot, as fast as possible. Not at all what I expected, but it was sure nice to be surprised by people who still seemed to care about their customers.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 03:58 AM
JOHN N. at Suntrup Hyundai responded on 02/22/2018

Thank you Daniel for your great feedback.  My staff and I appreciate it immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service...."
Very pleasureable experience.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 10:36 PM
JOHN N. at Suntrup Hyundai responded on 02/22/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Danny W. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable technicians "
Happy with my service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/21/2018 02:01 PM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Danny, we appreciate your feedback. Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Ross L. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
The service desk team is very professional and courteous. I have had bad experiences at service facilities be they a standalone or dealership and typically performed my own work. Your team has our respect in being honest and transparent throughout the process. It makes the experience easier when dropping off for scheduled servicing.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 05:23 AM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Ross, your feedback is greatly appreciated.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Elena O. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite"
The folks at the service area are friendly and polite,
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 07:07 PM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Elena, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Paula B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:11 PM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Paula, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Roy W. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why would you want to go anywhere else?"
Suntrup Hyundai is where my current and previous cars are from. I have always returned for service and have always been met with prompt, professional and kind people who have taken car of my vehicle as if it was their own. Tim and Tony in service are great and I will continue to return again and again, and feel my next car will come from Suntrup Hyundai as well.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:03 AM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Roy, we appreciate your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Ellen F. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ellen Forrester"
They always come out and inform me of any issues,, they are quick to answer questions and I feel as though they are very thorough... My car is always clean when I get it back and that in itself means a lot...
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 08:52 AM
JOHN N. at Suntrup Hyundai responded on 02/20/2018

Thank you Ellen, we appreciate your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Matt S. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
It’s convenient with the express service they offer. Very friendly and knowledgeable staff.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 07:09 PM
JOHN N. at Suntrup Hyundai responded on 02/21/2018

Thank you Matt, your feedback is greatly appreciated.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Angela H. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GRRRRREAT!!"
Always!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:36 PM
JOHN N. at Suntrup Hyundai responded on 02/19/2018

Thank you Angela, we appreciate your awesome feedback.
John Norris
Service Manager
Suntrup Hyundai

Chrystal P. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast friendly and efficient "
All the staff are extremely nice.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 05:40 PM
JOHN N. at Suntrup Hyundai responded on 02/19/2018

Thank you for your great feedback.  Feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

Lynn H. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department "
Tony in the service department is awesome! Very friendly
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/17/2018 06:03 PM
JOHN N. at Suntrup Hyundai responded on 02/19/2018

Thank you Lynn, Tony and I appreciate your feedback immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

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