Suntrup Hyundai

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314-892-2552
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Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3106 Reviews

5 star
79%
4 star
11%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (63)

ReScore
Overall Rating 4.6031729/5Overall Rating 4.6031729/5Overall Rating 4.6031729/5Overall Rating 4.6031729/5rating 4.6031729
Original
Overall Rating 2.25397/5Overall Rating 2.25397/5rating 2.25397rating 2.25397rating 2.25397
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews

Verified Customer
Washington, IL
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Oil change
Super fast and friendly
Recommended
JH
Joshua H.
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Great, but not timely, service
I went in for an oil change and a tire rotation, and was told that the service would likely take about or less than an hour.

I had an associate shuttle me to a nearby store, and was waiting for my service to be done. After two hours, I was finally contacted and told that my car was complete. I figured it wouldn't have taken 2 hours, especially for what I needed.

Service Done On My Car = Great! No complaints!
Timeliness = Could use some definite work.

4/5 overall.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/13/2018

Thank you Joshua, we appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai

TW
Thomas W.
Imperial, MO
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Nick was excellent!!!!!!!!!!!!!!!
MY SERVICE PROVIDER WAS TOP NOTCH -- EXCELLENT!!!!!!!!!!!!!
Recommended
JOHN N. from Suntrup Hyundai responded on 11/13/2018

Thank you Thomas, we appreciate your great feedback.  I will give Nick, your adviser, a pat on the back.
John Norris
Service Manager
Suntrup Hyundai

WB
William B.
St. Louis, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service.
great service.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/13/2018

Thank you William, your feedback is greatly appreciated.
John Norris
Service Manager
Suntrup Hyundai

CB
Cathryn B.
Bridgeton, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great people
Seem genuinely interested in taking good care of customers and our automobiles.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/12/2018

Thank you Cathryn, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

MK
Michael K.
Saint Louis, MO
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
First Service Appointment
Very courteous, got it done faster than they said they would.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/12/2018

Thank you Michael, we appreciate your great feedback. Please feel free to contact us anytime we can be of assistance.
John Norris
Service Manager
Suntrup Hyundai

AP
Anthony P.
Saint Louis, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Service was Great!!!
Service was great. They got me in and out quickly.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/12/2018

Thank you Anthony, we appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai

JW
Jena W.
St. Louis, MO
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great job
Everything was great from start to finish.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Jena, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

TJ
Thomas J.
Arnold, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast and thorough.
Went in for an oil change. Had no appointment. In and out in an hour. Great!
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Thomas, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

DB
Diana B.
St. Louis, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Oil change
The staff here could not be more helpful and friendly Great
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Diana, my staff and I appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

DG
Donna G.
Saint Louis, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The people that work there!
I have owned 4 Hyundai. Always loved these Suv’s. Mostly the customer service you get when you come back. That means 100% to me!!!! And of course all the good work!

Thanks
Donna Gibbar
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Donna, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

CA
Carrie A.
Saint Charles, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast and friendly
I was pleased with a new email system that tells you the status of your visit and where your car is in the process!
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Carrie, we appreciate your feedback. 
John Norris
Service Manager
Suntrup Hyundai

DS
Diana S.
Eureka, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Appreciate the attention paid in providing personalized service.
Appreciate the ease in comtacting a service manager and getting quick responses to questions. Their cordial professionalism and the time they take in connecting with costomers face to face after service is completed provides that personal touch that I so value. It is nice to have things explained as to what work was done and be given a chance to ask any possible questions before checking out. Customer Service is rare these days. Keep up the good work.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Diana, your feedback is appreciated immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer
Saint Louis, MO
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
It’s ok
Ok
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you for your feedback. Please feel free to offer any suggestions for our improvement.  We strive for 100% customer satisfaction and maybe with your input we can achieve that 5th star.
John Norris
Service Manager
Suntrup Hyundai

KM
Karen M.
Blackwell, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Awesome as always
Love everything about the service department.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Karen, your feedback is always greatly appreciated.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

SN
Sheila N.
Imperial, MO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Professional Service Advisors
The Service Advisors are always very professional. My car was done within the expected wait time.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Sheila, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer
St. Louis, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Service
Another great, painless, speedy experience at Suntrup Hyundai South! Always a pleasure.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you for your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

NM
Nicole M.
Saint Louis, MO
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Gentlemen
They made space for me and treated me good for just popping in on an emergency
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you Nicole, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

JM
John M.
Granite City, IL
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
125000 miles
Service here is always top notch. Tim always takes good care of me.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you John, Tim and I appreciate your feedback greatly.
John Norris
Service Manager
Suntrup Hyundai

JB
John B.
St. Louis, MO
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great customer service from Tim
Great customer from Tim.
Recommended
JOHN N. from Suntrup Hyundai responded on 11/09/2018

Thank you John, Tim and I appreciate your feedback immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai