ReScore Reviews™ (40)

ReScore
Overall Rating 4.5500013/5Overall Rating 4.5500013/5Overall Rating 4.5500013/5Overall Rating 4.5500013/5rating 4.5500013
Original
Overall Rating 2.35/5Overall Rating 2.35/5rating 2.35rating 2.35rating 2.35
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Tameka W. on 12/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I once was a happy Sonata owner"
Totally disappointed with recent experience with engine issues and warranty. However, it starts every morning and so I’m thankful for that!! The service guys are great Thanks Tim and Andrew!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/17/2017 06:06 PM
Elizabeth M. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great customer service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/16/2017 04:38 PM
David L. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Always First Rate"
The service department consistently does an exceptional job of meeting my service and repair needs.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/16/2017 06:59 AM
Terri D. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
They were very quick and helpful !
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/15/2017 04:56 PM
Richard F. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer everyone treats you like your family."
All the work was finished on time and the car is always returned washed and vacuumed.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 12:28 PM
Kathleen S. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept"
Hyundai service department at Suntrup is the best
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 05:30 PM
John N. at Suntrup Hyundai responded on 12/15/2017

Thank you Kathleen, we appreciate your comments immensely.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verna W. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good employee's in the service area and also in the office! "
All the Service Reps that check you in for your service. Do a excellent job!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 05:47 PM
John N. at Suntrup Hyundai responded on 12/14/2017

Thank you Verna, we appreciate your great comments.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 12/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SERVICE"
Great Service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 04:30 PM
John N. at Suntrup Hyundai responded on 12/14/2017

Thank you for your response. Please feel free to contact us with any suggestions for our improvement.  We strive for 100% customer satisfaction and are always looking to improve.  Maybe next time with your input we can earn that 5th star.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Always impressed.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 10:54 AM
John N. at Suntrup Hyundai responded on 12/14/2017

Thank you, we appreciate your comments greatly.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Repair"
Appointment made online for an oil change - technicians were thorough and service completed very timely.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 07:49 AM
John N. at Suntrup Hyundai responded on 12/13/2017

Thank you Terri, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service from Brad Gillen"
Great service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/11/2017 08:19 AM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you, Brad and I appreciate your feedback immensely.
Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Michelle S. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/10/2017 07:51 PM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Michelle, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Chrystal P. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff really friendly "
Staff is really friendly, fast and efficient.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/10/2017 01:49 PM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Chrystal, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Diana S. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take the time to listen and treat you with respect."
Service was easily scheduled, done in the estimated time and staff was friendly and helpful. They infirned me if the estimated cost so there were no surprises. And I aporeciated their honesty, patience, personal attention and willingness to listen and give advice.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/10/2017 10:50 AM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Diana, my staff and I greatly appreciate your feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Thomas K. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"timely service"
in and out in less than an hour
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 10:42 AM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Thomas for your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Terry H. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service consultant John Dingley"
Great service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/09/2017 08:00 AM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Terry, John and I greatly appreciate your feedback.
John Norris
Service Manager
Suntrup Hyundai

Bruce M. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service done in timely manner!"
Best value for your money!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 11:54 AM
John N. at Suntrup Hyundai responded on 12/11/2017

Thank you Bruce for your great feedback.  My staff and I greatly appreciate it.
John Norris
Service Manager
Suntrup Hyundai

Robert P. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
On time, qualified tecnicians
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/08/2017 06:36 AM
John N. at Suntrup Hyundai responded on 12/08/2017

Thank you Robert, we appreciate your comments greatly.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

Norma W. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Norma W"
Friendly knowledgeable service
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 10:39 PM
John N. at Suntrup Hyundai responded on 12/08/2017

Thank you Norma, we appreciate your great feedback.
John Norris
Service Manager
Suntrup Hyundai

Becky S. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Everything was explained in detail. Very accommodating.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 12:22 PM
John N. at Suntrup Hyundai responded on 12/07/2017

Thank you Becky, we appreciate your great feedback.  Please feel free to contact us anytime we can be of service.
John Norris
Service Manager
Suntrup Hyundai

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