Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

920 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 3.9333327/5Overall Rating 3.9333327/5Overall Rating 3.9333327/5rating 3.9333327rating 3.9333327
Original
Overall Rating 2.06667/5Overall Rating 2.06667/5rating 2.06667rating 2.06667rating 2.06667
96% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


KR
Kenneth R.
Warrior, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great service
With your appointment time, they get you in and out quickly.
Tim B., Srvice Manager from Superior Hyundai responded on 03/18/2019

Thanks you for your great comments and 5 star review. We appreciate you using our appointment system so we can get you in and out as quick as possible. Thanks again

Tim Bowden
Service Manager
256.236.7651

JP
John P.
Talladega, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
service
The Service Dept. was very friendly and helpful as usual.
Tim B., Srvice Manager from Superior Hyundai responded on 03/18/2019

Thanks for your great comments and survey. We appreciate you making the drive to have your Sonata serviced here. Thanks again.

Tim Bowden
Service Manager
256.236.7651

Verified Customer
Jacksonville, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great and timely service
As always..very pleased with the service at Superior
Tim B., Srvice Manager from Superior Hyundai responded on 03/18/2019

Thanks for your great comments and 5 star review. We appreciate you making the drive to have your Santa Fe serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

Verified Customer
Jacksonville, AL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Friendly employees; great service
Great service
Tim B., Srvice Manager from Superior Hyundai responded on 03/15/2019

Thanks for your great comments and 5 star review. We appreciate you making the drive to have your Kona serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

PR
Patrica R.
Anniston, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Improvement Campaign
Service was quick and staff was friendly. I told the lady who checked me out that I should have mentioned that my car shakes when it’s cold. She said just you. I answered, no, the whole car. She said well it is cold out there. Left me shaking my head. Did she really think my car was shaking from the cold?
Tim B., Srvice Manager from Superior Hyundai responded on 03/14/2019

Thank you for your comments and 5 star review. I imagine she did mean you car was shaking due to the cold. Usually when your car missfires it does shake and more so when the weather is cold. If it continues let us know and we will need to keep it over night and start it cold in the morning with our computer connected to it. Let us know when you want to do that. Thanks again.

Tim Bowden
Service Manager
256.236.7651

LE
Linda E.
Ohatchee, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Anonymous
Love the staff. Friendly and helpful
Tim B., Srvice Manager from Superior Hyundai responded on 03/12/2019

Thank you for your great comments and 5 star review. We appreciate you making the drive to have yourTucson serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

WN
William N.
Jacksonville, AL
2005 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Finest Kind
Tim and his crew consistently service the customer. Personable. They take the time to explain every aspect of your service needs.
Tim B., Srvice Manager from Superior Hyundai responded on 03/11/2019

Thanks Bill for your great comments and 5 star survey. We appreciate you making the drive to have you Sonata serviced here. You are definately a member of the Superior family. Thanks again

Tim Bowden
Service Manager
256.236.7651

MH
Maras H.
Alpine, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Service Department
Was a lot faster getting work done than I expected. Was pleased with service.
Tim B., Srvice Manager from Superior Hyundai responded on 03/08/2019

Thanks for your great comments and survey. We appreciate you making the drive to have your Sonata serviced here. Thanks again.

Tim Bowden
Service Manager
256.236.7651

CM
Courtney M.
Talladega, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Excellent customer service!
I came in for a recall and a few questions I had about my car that I purchased from an individual. They were quick to work the recall and also answer my questions and concerns about my vehicle. They were extremely friendly and helpful.
Tim B., Srvice Manager from Superior Hyundai responded on 03/08/2019

Thanks for your great comments and survey. We look forward to a long relationship. We appreciate you making the drive to have your Sonata serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

MH
Michele H.
Oxford, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Great service
I'm appreciative of the Saturday hours. Our vehicle was serviced within a reasonable amount of time, and the staff were friendly and courteous.
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thanks you for your great comments and 5 star review. We appreciate your business. Thanks again

Tim Bowden
Service Manager
256.236.7651

TG
Travis G.
Oxford, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Good, friendly people
Buying a car was very easy, they respected my decisions, told me my options and was very transparent. It was overall a great experience.
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thank you for your great comments and survey. If you have any questions or concerns please give us a call. Thanks again

Tim Bowden
Service Manager
256.236.7651

RG
Rhonda G.
Anniston, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Made an appt and everything was ready and completed on time.
Washing car was a nice touch!
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thank you for your great comments and 5 star review. We appreciate your business. Thanks again

Tim Bowden
Service Manager
256.236.7651

JH
John H.
Heflin, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Helpful service people
Great job with servicing car, explaining what needed to be done, and willing to be honest about things that didn't have to be done.
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thank you for your great comments and survey.  We appreciate you making the drive to have your Elantra serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

DB
Deneva B.
Anniston, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Excellent
The staff and workmanship speaks for itself
That’s why I keep going back
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thanks for your great comments and survey. It's always a pleasure when you come in. Thanks again.

Tim Bowden
Service Manager
256.236.7651

SK
Stephen K.
Anniston, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Skupec
Great people
Tim B., Srvice Manager from Superior Hyundai responded on 03/06/2019

Thank you for your great comments and survey. We appreciate your business. It's always a pleasure when you come in. Thanks again

Tim Bowden
Service Manager
256.236.7651

GM
Grady M.
Talladega, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2019 Category: Service
Timelines poor, complimentary service need improvement
Same as review
Tim B., Srvice Manager from Superior Hyundai responded on 03/04/2019

Thank you for your survey. We are sorry we caused you to have to give us a failing score. There are times that we fall behind due to the many appointment we have on Mondays. We do appologize. We are going to send you a free oil change to try and make up for any inconvience this may have caused. Thanks again

Tim Bowden
Service Manager
256.236.7651

CL
Cathy L.
Pell City, AL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Maintenance on Vehicle
Highly recommend...... Great service from the time we walked in until we left and got cookies!!!!!!
Tim B., Srvice Manager from Superior Hyundai responded on 02/28/2019

Thank you for your great comments and 5 star review. We appreciate you making the drive to have your Elantra serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651

JG
Julia G.
Anniston, AL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
My service visit
Very professional and courteous staff members. J8ce and ckeanninside and outside. Always do a very good job with any and all services that we have gone in for.
Tim B., Srvice Manager from Superior Hyundai responded on 02/28/2019

Thanks for your survey. Sorry we didn't reach our goal of 5 stars. Any suggestions to help us reach that last star please give us a call. Thanks again.

Tim Bowden
Service Manager
256.236.7651

RR
R R.
Jacksonville, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
February review
Top notch folks.
Tim B., Srvice Manager from Superior Hyundai responded on 02/27/2019

Thanks  for your great comments and survey. It's always a pleasure when you come in. Thanks again.

Tim Bowden
Service Manager
256.236.7651

KH
Kim H.
Fruithurst, AL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Review
Great service
Tim B., Srvice Manager from Superior Hyundai responded on 02/21/2019

Thank you for your great comments and 5 star review. We appreciate you making the drive to have your Santa Fe serviced here. Thanks again

Tim Bowden
Service Manager
256.236.7651