Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

519 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


CN
Catherine N.
Suwanee, GA
Pontiac Aztek
Verified
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08/12/2013 Category: Service
Catherine said the people were very friendly and willing to help her. She was charged for a diagnosis, but they could not determine what was causing the oxygen issue. She said she wanted this business to replace the fuel filter and clean the fuel injectors, but they wanted to wait until they knew exactly what was wrong. Her vehicle has 170,000 miles on it, and it needed the fuel filter and fuel injectors serviced anyway.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 08/14/2013

Your car was not having the problem when it came in the shop. There were no codes at all in the computer. The only reason it did not pass emission was it was not ready for testing. There was not a current problem to diagnose so it wasn't that we couldn't tell what the problem was, there was no problem at the time. If your check engine light happens to come on we will be glad to look at it further. Thanks for your business. We really appreciate it.


RN
Raphael N.
Lawrenceville, GA
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Raphael said they got his vehicle done the same day and it was perfect.
This review was collected via phone interview by Customer Research Inc.

LH
Linda H.
Suwanee, GA
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013 Category: Service
Linda said the business was honest, the service was timely, and the pricing was fair.
This review was collected via phone interview by Customer Research Inc.

TK
Tong K.
Suwanee, GA
Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013 Category: Service
Tong said the staff satisfied his repair service needs. The staff was very kind, and they provided a great service. The cost for their repair services was very reasonable.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Suwanee, GA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2013 Category: Service
Daniel said his wife's service experience went very well.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 08/03/2013

We really appreciate your business. Your car is well maintained and is in great shape for your wife's commute during the coming school year.


JG
Josh G.
Georgia
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2013 Category: Service
Josh said the business is always great and this is the first place he brings his vehicle to. They are a little high in price, but he gets what he pays for. They fix his vehicle right the first time.
This review was collected via phone interview by Customer Research Inc.

KT
KEN T.
Cumming, GA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2013
Quality of work
We have been a long time customer, back to when John was operating in Cumming. We have recommended John to many of our friends.

PB
Patrick B.
Suwanee, GA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2013 Category: Service
Patrick said they are informative, efficient, and trustworthy.
This review was collected via phone interview by Customer Research Inc.

KR
Ken R.
Suwanee, GA
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2013 Category: Service
Spoke with Linda. She said this business was pretty good. She was pretty pleased with them.
This review was collected via phone interview by Customer Research Inc.

TO
TOM O.
Suwanee, GA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2013
Starter Removed and replaced
Cost was reasonable, new starter functions well, work accomplished very quickly Was provided detailed information in regards to other potential issues which may cause problems in the future.

ND
NADERIA WADE D.
Buford, GA
Cadillac STS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2013
Fixed my issue
Work was done quickly and fixed the problem in less then expected time. Price was ok, but on high end.

MR
Marc R.
Buford, GA
BMW 535i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2013 Category: Service
Marc said his overall experience with the business is good, but he thinks they should follow-up on their work. His tires were not mounted and balanced correctly, and two of the four hubcaps were not put back on.
This review was collected via phone interview by Customer Research Inc.

BS
Ben S.
Suwanee, GA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2013 Category: Service
Ben said they were honest and they had integrity. The customer service was great.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Cumming, GA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2013 Category: Service
Mike said he had to take his vehicle back in because the bearings that were put on made the vacuum pack rub against his rotors. He said he straightened it out. He said he realized that it was a difficult job. Everything was great.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 07/12/2013
Mike, we installed those bearings on the bench without the car here. A backing plate is checked when you install the rotors. The bearings were pressed in correctly. If we would have performed the complete repair the technician would made the proper adjustment at the proper time and pushed that plate back to the right clearance. This is why most shops won't do bench work any more.

AL
AMY L.
Lexus LS 430
Verified
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06/26/2013
Thank you!
Thanks so much for the great service, honest feedback and dependable folks.
Richard M. from Suwanee Auto Repair responded on 06/26/2013
We really appreciate the opportunity to meet you and help in any way possible.

JS
Jeannie S.
Georgia
Chevrolet Avalanche
Verified
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06/26/2013 Category: Service
Jeannie said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 06/29/2013
It was really a pleasure to meet you and have you in our shop. If there is ever anything I can do for you don't hesitate to come by or call.

DW
Dana W.
Suwanee, GA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2013 Category: Service
Dana said the problem was taken care of. She has already recommended this business.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Duluth, GA
Suzuki Aerio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2013 Category: Service
Richard said he had no problems with this service.
This review was collected via phone interview by Customer Research Inc.

TD
Tracy D.
Suwanee, GA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2013 Category: Service
Tracy said they are very fair and did everything she asked.
This review was collected via phone interview by Customer Research Inc.