Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

530 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


KC
Katie C.
Ford Focus
Verified
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09/05/2013 Category: Service
Katie said the representative who assisted her was very helpful and gave her good information. This business has good value for her money.
This review was collected via phone interview by Customer Research Inc.

GS
GEORGE S.
Mercedes-Benz ML320
Verified
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08/29/2013
PERSONALIZED AND EXPERT SERVICE WITH REASONABLE PRICES
I BELIEVE MY REVIEW TITLE SUMMARIZES THE REVIEW FOR A 5 OUT OF 5 STARS.
B. GEORGE SALOOM

AJ
AARON J.
Suwanee, GA
Nissan Xterra
Verified
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08/28/2013
Confidence
John and Richard were very accommodating, quick to respond and honest. John made me feel comfortable with him, he is knowledgable and I feel that I can trust him. The only improvement would be when booking an appointment online you do not get an indication that it was received, and though it did not come as a surprise, I was not informed up front of the cost of the diagnostic, but rather after it was done. I am aware that mechanics charge a diagnostic fee upwards of $100, but it's always nice to know the exact cost before handing over the keys

TR
THOMASINA R.
Buford, GA
Volkswagen Jetta
Verified
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08/25/2013
gave good customer service
this business gave me prompt good service.

CP
CREED P.
Duluth, GA
Toyota Corolla
Verified
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08/22/2013
Amazing service.
I was able to make an appointment online, drop my car off, and pick it up in the same day. The shop is amazingly clean, the technicians are nice and knowledgeable. They replaced my valve cover gasket at a very reasonable price. I will be giving them all of my automotive business from now on.

DI
DOUG I.
Kennesaw, GA
Nissan Sentra
Verified
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08/22/2013
Good work
Suwanee Auto Repair does a good job of taking care of my cars. They do what they say they will in a timely fashion.

CK
Chang K.
Alpharetta, GA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2013 Category: Service
Spoke with Rachel. She said everything was fine.
This review was collected via phone interview by Customer Research Inc.

MC
Micheal C.
Suwanee, GA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2013 Category: Service
Micheal said they got the service done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RP
RICK P.
Lawrenceville, GA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2013
Honest and reliable ....
... and that's all I ask. It's great that they are open on Saturday. I've used them twice. Did what they said they'd do and checked their work before sending me off. Not the cheapest; but I'd rather have good than cheap. No complaints so far.

RS
ROBIN S.
Flowery Branch, GA
Ford Ranger
Verified
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08/15/2013
Honesty and integrity
This business went above and beyond to do it right. They stand behind the work done and the customer service was outstanding. Quality of work was also outstanding. they have earned my cifidence and future business.
Richard M. from Suwanee Auto Repair responded on 08/16/2013

We appreciate you coming in to see us. Let me know if there is anything we can do for you, or the others in your office.


RF
Ryckie F.
Georgia
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Ryckie said they are quick and do really good work.
This review was collected via phone interview by Customer Research Inc.

CN
Catherine N.
Suwanee, GA
Pontiac Aztek
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2013 Category: Service
Catherine said the people were very friendly and willing to help her. She was charged for a diagnosis, but they could not determine what was causing the oxygen issue. She said she wanted this business to replace the fuel filter and clean the fuel injectors, but they wanted to wait until they knew exactly what was wrong. Her vehicle has 170,000 miles on it, and it needed the fuel filter and fuel injectors serviced anyway.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 08/14/2013

Your car was not having the problem when it came in the shop. There were no codes at all in the computer. The only reason it did not pass emission was it was not ready for testing. There was not a current problem to diagnose so it wasn't that we couldn't tell what the problem was, there was no problem at the time. If your check engine light happens to come on we will be glad to look at it further. Thanks for your business. We really appreciate it.


RN
Raphael N.
Lawrenceville, GA
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Raphael said they got his vehicle done the same day and it was perfect.
This review was collected via phone interview by Customer Research Inc.

LH
Linda H.
Suwanee, GA
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013 Category: Service
Linda said the business was honest, the service was timely, and the pricing was fair.
This review was collected via phone interview by Customer Research Inc.

TK
Tong K.
Suwanee, GA
Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013 Category: Service
Tong said the staff satisfied his repair service needs. The staff was very kind, and they provided a great service. The cost for their repair services was very reasonable.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Suwanee, GA
Pontiac Grand Prix
Verified
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07/31/2013 Category: Service
Daniel said his wife's service experience went very well.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 08/03/2013

We really appreciate your business. Your car is well maintained and is in great shape for your wife's commute during the coming school year.


JG
Josh G.
Georgia
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2013 Category: Service
Josh said the business is always great and this is the first place he brings his vehicle to. They are a little high in price, but he gets what he pays for. They fix his vehicle right the first time.
This review was collected via phone interview by Customer Research Inc.

KT
KEN T.
Cumming, GA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2013
Quality of work
We have been a long time customer, back to when John was operating in Cumming. We have recommended John to many of our friends.

PB
Patrick B.
Suwanee, GA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2013 Category: Service
Patrick said they are informative, efficient, and trustworthy.
This review was collected via phone interview by Customer Research Inc.

KR
Ken R.
Suwanee, GA
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2013 Category: Service
Spoke with Linda. She said this business was pretty good. She was pretty pleased with them.
This review was collected via phone interview by Customer Research Inc.