97% Would Recommend
Latest Review 3 days ago
Robby S. on 09/12/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Robby said the staff wasn't able to find the problem, and he had to go somewhere else.
Vehicle: Lexus LS 430
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
KEVIN E. on 08/12/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Do not take your vehicle here"
Unless you want all of the oil to drain out of your engine, because the tech didn't tighten the oil drain plug on the pan. Thankfully I caught it. Went back the next day, John Kim refused to fix it, and argued with me about it. Flatly told me he was not going to fix his techs shoddy work. He's lucky he's not replacing my entire engine. DO NOT ever take your car here.
Vehicle: Kia Optima
Service Date: 08/07/2017
Review Created: 08/12/2017 05:55 PM
Eric T. on 08/12/2017
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Spoke with Eric's wife. She said they paid to have a new alternator installed. Afterwards, they had another technician inspect their vehicle. He reported the alternator was not new, and advised them to call the police. They returned to the business and spoke with the owner. He admitted that the old alternator had been mistakenly put back in the vehicle. He did apologize. However, he did not give their money back, or offer any compensation for the confusion. They have used this business 5 times.
Vehicle: Chrysler
Category: Service
Service Date: 08/07/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
ANDREW B. on 04/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Engine replacement"
Just got my car back with a new engine to replace the other new engine that went bad within 3 years. Thank God is under the 3 year warranty. But, I honestly cannot say which is worse. This new one still has similar ticking sound. This is suppose to be a new engine.
Vehicle: Ford Expedition
Service Date: 04/13/2017
Review Created: 04/14/2017 03:52 AM
Daniel J. on 03/07/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Daniel said the business overcharged him. They doubled the price of what others would charge.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/04/2016
Review Created: 03/07/2016
This review was collected via phone interview by Customer Research Inc.
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