Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

530 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


DC
Daniel C.
Buford, GA
Saab 9-5
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Daniel said after he had his vehicle serviced at the business, he was having problems with locking his doors. He called Joe and told him about the problem, and he said he didn't do anything to his vehicle to cause that issue. He said something is wrong, because it wasn't having that problem before he took it to the business. He isn't satisfied at all. His vehicle is also shaking and burning gas, when it didn't before going to the business. After having his vehicle serviced, the problem wasn't solved. He said the owner should take more care, and pay attention to his customer's satisfaction, instead of dismissing issues. Joe didn't want to work with him at all, to help resolve the issues at hand.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
Suwanee, GA
Scion xB
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Luis said that he had a diagnostic performed by the facility, they said he would have no problems but a week later a part that was diagnosed failed. He will not be resolving this issue or returning to the facility for any reason.
This review was collected via phone interview by Customer Research Inc.
John K., owner from Suwanee Auto Repair responded on 06/29/2018

We told you that it need an alternator  and it was written on your invoice


MT
Mike T.
Suwanee, GA
GMC Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2014 Category: Service
Mike said he was told not to worry about the crack in the block because it was a small crack. On the paperwork, it read, the work would not be accepted under warranty. He said he felt they should have given him the option to have the work done or not. He has paid $2,500 and the vehicles coolant is still leaking. He plans on taking the vehicle back in tomorrow. For this reason, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

NA
Nirav A.
Lilburn, GA
Acura TSX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2013 Category: Service
Nirav said he has already paid for repairs and his air conditioner is still not working. He said they repaired one thing and have told him there are other repairs needing to be made. He would not recommend them at this time due to this experience.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 10/16/2013
When the car arrived it had no freon for the ac. Without freon it is impossible to know if any other problems exist. As I explained its like checking how a car runs with no gasoline. The Acura dealer would have made the same recommendation we did. Fortunately, almost everyone who reads this will understand what I am saying. I will be happy to wave the additional diagostic time and give you a 10% discount on any additional work even though we followed proper repair procedure.