Rear Differential Service
Overall my feelings about the business are very good. I believe you guys know your stuff. I would bring any of my vehicles to you for service or engine repair. But the inspection of the rear differential on my 2001 Ford Mustang was not the best from you. You suggested a 100,000 mile salvage replacement for $1200 or a rebuilt rear end for $3000. I could afford neither. At my direction you put the differential back together and charged me for the inspection and for replacement differential oil. That part was expected. What was not expected was the $45 labor charge to put the oil in. Since the differential was already apart, the additional labor charge was unnecessary. In addition, I got an estimate of $600 from a rear differential repair shop to replace the worn pinion gear instead of the entire differential, which he said wasn't needed. It is completely understandable if you do not want to repair 100% of the problems that come through your door and only focus on a certain area of car repair. But your professional opinion about who other than yourselves might be able to do what you don't want to do would truly make your service stand out even more than it already does.