Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

945 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 6 days ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


JM
John Gary M.
Wilmington, NC
Subaru Outback
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2013
not the response you want to hear
when I notified that the AC was still dripping water after allegedly being fixed, the answer was he did not know what to do next.
Val R. B. from The Car Doctor responded on 07/29/2013
Doctor Maxwell , if you would share with me the fix that was made to your vehicles exuberantly productive condensation problem on your wifes Subaru I will be happy to refund to you the sixteen dollars you spent with me . Val