ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago
Jim B. ReScore Review on 11/26/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
Vehicle: Mitsubishi 3000GT
Category: Service
Service Date: 11/10/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
Vehicle: Mitsubishi 3000GT
Category: Service
Service Date: 11/10/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.
Val R. B. at The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor

Madison H. ReScore Review on 02/20/2016
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/11/2016
Review Created: 02/14/2016
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/11/2016
Review Created: 02/14/2016
This review was collected via phone interview by Customer Research Inc.
Val R. B. at The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor

Tom K. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know their stuff. They're honest and try to do the best for you. "
Excellent
Vehicle: Acura 3.2TL
Service Date: 11/17/2017
Review Created: 11/18/2017 07:58 PM
Mason S. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mason said the service provided by this business took a long time, but he would recommend them.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 10/09/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Rebecca L. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rebecca said the staff are really friendly and efficient.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Josh W. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Josh said the service was great.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Joe M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said this business always provides good service.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Liz T. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Damon. He said this business had really fair prices. They always get his vehicle in when he needs it and they seem to do good work.
Vehicle: Ford Flex
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Joe N. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said the staff did a good job.
Vehicle: Nissan Murano
Category: Service
Service Date: 11/06/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Weston C. on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Weston said the business did not have the parts his vehicle needed. His service took longer than he thought it would.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Soukhi C. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Soukhi said the business found and fixed the problem in a timely manner and their prices were reasonable.
Vehicle: Ford Mustang
Category: Service
Service Date: 10/27/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Craig L. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the goods"
their on my side, and thats always a nice thing.
Vehicle: Chevrolet Pickup
Service Date: 10/30/2017
Review Created: 10/30/2017 07:46 PM
Emily N. on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Emily said the staff are very responsive, informative, and answered all her questions. She's very happy with the service, although she'd like to be able to see the work being done if possible.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 10/27/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Tim B. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said the staff at this facility are very professional. Greg is great.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Bill L. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said he liked how the staff handled his business and he had no problems.
Vehicle: BMW 3 Series
Category: Service
Service Date: 09/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Leslie S. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Leslie said he is always satisfied with this business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/20/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Peter K. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gregs help"
With short notice, I am always welcome to drop off my car. I pick it up later and all problems gone. I love that!
Vehicle: Saab 9-5
Service Date: 10/12/2017
Review Created: 10/13/2017 08:47 PM
Rodney B. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Always prompt and fairly priced
Vehicle: Mercedes-Benz ML350
Service Date: 10/03/2017
Review Created: 10/07/2017 10:39 AM
Ger H. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ger said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/29/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Pastor Roy V. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Experience"
Thank you Car Doctor for your professionalism and your work ethics. I appreciate the quick, friendly, service.
Vehicle: Ford Econoline Wagon
Service Date: 09/27/2017
Review Created: 09/28/2017 08:20 AM
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