Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

967 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 5 days ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


JB
Jim B.
North Carolina
Mitsubishi 3000GT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor


MH
Madison H.
North Carolina
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor


RW
Robert W.
Wilmington, NC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Robert said the repairs were done in a timely manner. He was also really pleased with the service.
This review was collected via phone interview by Customer Research Inc.

HM
Hank M.
Wilmington, NC
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Linda. She said the staff at this business always give them excellent service, they go above and beyond. They enjoy doing business with them.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Wilmington, NC
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
David said he has gone there for years.
This review was collected via phone interview by Customer Research Inc.

SW
Shelly W.
Wilmington, NC
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Shelly said she had a great experience. The staff had friendly good service. They were affordable.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Wilmington, NC
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Excellent Care
Greg, Jay and their team of mechanics each live up to their name---the Car Doctor. They treat our fifteen-year-old Acura as if were a hand-crafted luxury Maserati--why our beloved vehicle has lasted so long and is still chomping at the bit to go!

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Walter B.
North Carolina
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Walter said the staff does good quality work, and he will definitely come back.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Wilmington, NC
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Mary said the staff at the business were nice to deal with, provided great service, and had reasonable prices.
This review was collected via phone interview by Customer Research Inc.

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Bruce S.
Wilmington, NC
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bruce said that the place does good work and is honest.
This review was collected via phone interview by Customer Research Inc.

TN
Travis N.
Richmond, VA
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Travis said the service was pretty good, but he had to wait a little.
This review was collected via phone interview by Customer Research Inc.

WT
William T.
Hallsboro, NC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
My #1 go to repair shop
For knowledge of repairs and honesty of what to do, Car Doctor cannot be beat. I always know when I take a vehicle there that the repairs that are needed will be made. They do not do guess work, they will keep the car and do intensive trials on it until the actual problem is found. I have had other repair shops that repaired things that were not required, did not fix the problem and cost me extra money. I always know that when my vehicle is returned from them, it will be running as it should.

BS
Bob S.
Wilmington, NC
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bob said he has done business with them for years. It is standard that they perform whatever they set out to do. He has recommended this facility many times.
This review was collected via phone interview by Customer Research Inc.

BB
Bonnie B.
Wilmington, NC
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Bonnie said she lost 36 hours going back and forth because the problem wasn't diagnosed correctly at first. They said it was the battery, so they replaced the battery. Then she got stranded, so she had the vehicle towed back to this business. It turned out to be the alternator. She has received good service from this business in the past. The staff is very courteous and thorough. She appreciates the good work they do. The waiting area is nice.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Kure Beach, NC
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Steve said his wife had an appointment, and Greg was slow in getting her in.
This review was collected via phone interview by Customer Research Inc.

WK
Walter K.
Wilmington, NC
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Spoke with Mary. She said they would go nowhere else. They've taken all of their vehicles there for years.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Wilmington, NC
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Scott said the employees are always friendly and do good work in a timely manner. He thanks them for always having such great service.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Wilmington, NC
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Steve said when he takes his vehicle into the business he can trust the staff to complete the correct maintenance, If the staff ever have to provide him with extra services they call him first for approval.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
North Carolina
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Matt said the employees were very friendly. They provided effective service. Greg was a helpful. He explained service in understandable terms. He was fair.
This review was collected via phone interview by Customer Research Inc.