Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

967 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 5 days ago

Reviews


TN
Travis N.
Richmond, VA
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Travis said the service was pretty good, but he had to wait a little.
This review was collected via phone interview by Customer Research Inc.

BB
Bonnie B.
Wilmington, NC
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Bonnie said she lost 36 hours going back and forth because the problem wasn't diagnosed correctly at first. They said it was the battery, so they replaced the battery. Then she got stranded, so she had the vehicle towed back to this business. It turned out to be the alternator. She has received good service from this business in the past. The staff is very courteous and thorough. She appreciates the good work they do. The waiting area is nice.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Kure Beach, NC
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Steve said his wife had an appointment, and Greg was slow in getting her in.
This review was collected via phone interview by Customer Research Inc.

JE
Jose E.
North Carolina
Acura 3.2TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Jose said the employees took care of him. The electrical was not working on his vehicle after service, he came back and the employees fixed it for him at no charge.
This review was collected via phone interview by Customer Research Inc.

IT
Ike T.
Wilmington, NC
GMC Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Ike said the service was really good and he likes the way he was treated by the staff. He was satisfied with the work and will continue to do business with Greg.
This review was collected via phone interview by Customer Research Inc.

CE
Charles E.
North Carolina
Nissan Versa
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Charles said the business provided pretty good customer service.
This review was collected via phone interview by Customer Research Inc.

JC
Joseph C.
Wilmington, NC
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Joseph said the business does great work, but they are on the pricey side.
This review was collected via phone interview by Customer Research Inc.

SN
Stan N.
Wilmington, NC
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018
Long wait
The work was fine. It seemed to take an awful long time.

HH
Hamilton H.
Fort Scott, KS
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018
Car Doctor takes care of our car when we need help. Can count on them.
Car Doctor has always taken great care of our vehicle when maintenance is needed.

BS
Barbara S.
Wilmington, NC
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018
Car "didn't feel right"
They found the problem and fixed it. These guys are good! Knowledgeable, efficient and caring.

CJ
Christoper J.
Monroe, NC
INFINITI I30
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Spoke with Danny. He said he had a good experience at this business.
This review was collected via phone interview by Customer Research Inc.

RC
Ralph C.
North Carolina
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Ralph said the service at the business is very good. This visit was for a vehicle inspection, and there was a bit of miscommunication on timing. Overall, the people at this business are nice guys, and do good work at fair prices.
This review was collected via phone interview by Customer Research Inc.

RC
Ralph C.
North Carolina
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Ralph said the service at the business is very good. This visit was for a vehicle inspection, and there was a bit of miscommunication on timing. Overall, the people at this business are nice guys, and do good work at fair prices.
This review was collected via phone interview by Customer Research Inc.

JC
Joseph C.
Wilmington, NC
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Joseph said they did a good job. However, the cost was a little high and the waiting area smelled like engine oil.
This review was collected via phone interview by Customer Research Inc.

MS
Mason S.
Wilmington, NC
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Mason said the service provided by this business took a long time, but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

WC
Weston C.
Wilmington, NC
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2017 Category: Service
Weston said the business did not have the parts his vehicle needed. His service took longer than he thought it would.
This review was collected via phone interview by Customer Research Inc.

TL
Tommy L.
North Carolina
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
Tommy said he has had his vehicle at the business before. He is satisfied with the service. They are available whenever he needs them.
This review was collected via phone interview by Customer Research Inc.

LT
Louise T.
Wilmington, NC
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017
Their honesty and professionalism
Greg is good at explaining what is needed to be done to fix your car. We appreciate that he takes the time to do this.

AL
Andy L.
Wilmington, NC
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2017 Category: Service
Andy said it took longer than he had expected.
This review was collected via phone interview by Customer Research Inc.

RW
Rachael W.
Wrightsville Beach, NC
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017 Category: Service
Rachael said it took a while and it cost more than she had expected.
This review was collected via phone interview by Customer Research Inc.