Thoroughbred Collision Center-Auburn

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(672 Reviews)

96% Would Recommend
Latest Review over 5 years ago

Reviews


JD
Jeannie D.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2014 Category: Collision
Jeannie said this business was pretty good. She was absolutely satisfied with the quality of the body work.

GS
Gerald S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2014 Category: Collision
Gerald said he is a return customer to the business. He is satisfied with everything they perform on the vehicle. He double checks the vehicle himself and does not find any issues.

SA
Shawna A.
Washington
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/14/2014 Category: Collision
Shawna said the quality of the work was not good. There were scratches on the bumper and they should have put on a new bumper cover. There was debris in the paint and the overcoat was sprayed on the tires. She would not recommend them for reasons stated.

CC
Carolyn C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2014 Category: Collision
Carolyn said that this business did an excellent job. Everybody there was friendly, nice and great.

DK
Darrell K.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2014 Category: Collision
Darrell said this facility was great but they forgot to do a couple of things. There was some debris on the door and they replaced one of the signal light bulbs but it was the wrong color.

SM
Susan M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2014 Category: Collision
Susan said Michael from this business was very conscientious about keeping her in the loop and was very helpful.

NW
Neal W.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2014 Category: Collision
Spoke with Eleanor. She said that this business did a super duper job. She can not even tell that her vehicle was in an accident. Her vehicle is nice and shiny, and they had finished her repairs a day early.

SC
Staci C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2014 Category: Collision
Staci said the staff member who helped her was exceptionally helpful and went out of his way to make sure they were able to pick up their vehicle when the rental agency was giving them a problem. They stayed late in order for them to be able to pick the vehicle up.

MC
Melissa C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2014 Category: Collision
Melissa said the staff at the facility stayed in contact with her throughout the entire process. Her vehicle was ready sooner than promised and they even detailed the interior, which was pretty awesome.

DE
Dean E.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2014 Category: Collision
Dean said this business was okay. It was not perfect but it was not bad. They had his vehicle an additional two days because the paint process took a lot longer.

KG
Kenneth G.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2014 Category: Collision
Kenneth said it was recommended by the insurance business. When he arrived for an estimate, he sat around waiting for the meeting to get through in order to get an estimate done. He had an appointment set up as well which irritated him. It was done ahead of time. He is not satisfied with the way the insurance company handled this incident.

DA
Debra A.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2014 Category: Collision
Spoke with Justin. He said this business was up front with him, good on their estimate, and their timing was fast. He mentioned they played phone tag a few times, but besides this he was satisfied with the way they kept him informed.

LH
Lester H.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2014 Category: Collision
Lester said the customer service was prompt. They were thorough with the repair. The explained everything in detail about what was done and the reason. They did outstanding work. The business looked really professional and clean.

ER
Emily R.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2014 Category: Collision
Emily said the business took her in fine, but they were scrambling when she arrived. She was not satisfied with the way the insurance company handled her claim because there was a mess with the rental vehicle. She chose not to be more specific.

SB
Susan B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2014 Category: Collision
Susan said she was really impressed with how clean her vehicle was returned to her.

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