Thoroughbred Collision Center-Auburn

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

672 Reviews

96% Would Recommend
Latest Review almost 3 years ago

Review for Thoroughbred Collision Center-Auburn
Mark M & Pa T. on 05/26/2011
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Mark. Mark said the business performed a horrible job. The representatives did not perform a very good job. The manager was not very nice. The representatives did not blend the paint service very well, and the body work they attempted to fix, it is still visible. He is in the process of bringing his vehicle to another repair center to get the repair services completed to his satisfaction. He rated his overall experience a 1, because they did not fix the problem, and they have a horrible level of customer service. They performed a horrible paint service. There is dust particles underneath the paint, and his vehicle needs to be buffed out all over again. He was not completely satisfied with the courtesy and professionalism of the personnel, because of the reasons above. He wasn't completely satisfied with the way the insurance company handled his claim, because of the reasons above. He would not recommend the business for repair services, because of the reasons above.
Category: Collision
Service Date: 05/11/2011
Review Created: 05/26/2011
This review was collected via phone interview by Customer Research Inc.
Leonard at Thoroughbred Collision Center-Auburn responded on 06/03/2011
Hello Mark and thank you for your feedback regarding your experience at our Thoroughbred Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.