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Thoroughbred Collision Center-Auburn

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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ReScore Average

Business Details

Contact
(253) 887-8800
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
4227 "A" St. SE Auburn, WA 98002
Thoroughbred Collision Center-Auburn's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(1 Review)

MT
Mark M & Pa T.
WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2011
verified customer Verified Customer
Category: Collision
Spoke with Mark. Mark said the business performed a horrible job. The representatives did not perform a very good job. The manager was not very nice. The representatives did not blend the paint service very well, and the body work they attempted to fix, it is still visible. He is in the process of bringing his vehicle to another repair center to get the repair services completed to his satisfaction. He rated his overall experience a 1, because they did not fix the problem, and they have a horrible level of customer service. They performed a horrible paint service. There is dust particles underneath the paint, and his vehicle needs to be buffed out all over again. He was not completely satisfied with the courtesy and professionalism of the personnel, because of the reasons above. He wasn't completely satisfied with the way the insurance company handled his claim, because of the reasons above. He would not recommend the business for repair services, because of the reasons above.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Auburn responded on 06/03/2011 03:40 PM
Hello Mark and thank you for your feedback regarding your experience at our Thoroughbred Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.
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