If there was a way to give Zero stars and say hell no I would !!
Hi Ninette, We appreciate you reaching out to us about your family’s recent visit to our shop. Regarding the repairs, your husband brought his car in for us to diagnose the issue with his digital instrument panel. Due to the age of the vehicle this had created availability issues with certain parts. I spoke with your husband and let him know about the situation with the ABS module. In this particular situation the ABS module is discontinued and our supplier does not rebuild this particular module. (There are different modules for this model of vehicle). We did make several phone calls to more suppliers such as LKQ and did have to wait for their calls back to us. In this situation these suppliers may not have an exact catalog of their inventory and can take several hours to confirm if they have it. We did give our best effort to try and find the necessary parts to repair the issue we diagnosed the vehicle to have. Unfortunately, we could not find the necessary parts through our trusted suppliers and we did not feel comfortable making the repair. We do apologize for any inconvenience this may have caused to your family. The owner and staff of Tiller’s Automotive do take great pride in being honest with our customers. We did not feel comfortable making the repairs for fear of not doing a quality repair and did not charge any fees or costs incurred during diagnosis. We did make other recommendations for work needed to be done on the car. We did specifically discuss the suspension issue and he did make the comment the rear air was leaking. The decision was made not to proceed with any repairs and the vehicle was picked up. We do apologize for any miscommunication that may have occurred.